6/10 Okay
Maricruz
Traveled with family
Jun 10, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed in the west/gold tower. The rooms were just OK. You could tell the restroom counters, floors, sink, tub and showers hadn’t been scrubbed in a while, they looked simply rinsed off and had soap scum on the surfaces. The carpet was also not vacuumed. The air conditioning did not work properly in one of our rooms and the tv wasn’t connected in the other. No fridge or microwave in double room. The music from the pool was loud and obnoxious at times. The experience at the pool was ok, we rented a daybed that came with a dead roach by our umbrella. The Starbucks messed up my order and didn’t care to fix it and I had to re-order and pay twice. Blizz messed up our order but did quickly fix it at a cost. The spa was pretty good for massage and facial but nothing special. Not enough variety in game play either. Tried to take advantage of all the offerings at this hotel but overall not impressed. Comparable to low budget motels.
Maricruz
Stayed 3 nights in Jun 2024