“Sorry I did not get the names but evening man and morning woman were great at providing information and assistance. Thank you both for your disposition to help us.”
“This was a dive! Booked so we could use the pool, but it was broken. It’s located on a very busy street that is very loud. Building is old, lots of stains and that “we tried to cover up the smoke smell”. Our toilet ran, there were cockroaches. The fridge was way too small and gross and the microwave was old and dirty. I wanted to save money but trusted the pictures…. Never again. Also, if a pool is broken, update your website and let guests know ahead of time. Often we book because of these……
“Just a couple blocks from the train station and very walkable to downtown. I had a special request for the staff and they honored it happily. Would love to stay here again.”
“I would call the Hampton Durango a hidden gem. Top 5 likes were: comfortable bed and bedding, clean room, walking distance to downtown shops and restaurants and covered, garage parking, a big plus in an area that gets summer hail.”
“Paid $250 for 1 night and $100 deposit!! If I could rate zero stars I would the room was disgusting the walls had black marks all over them, mind you the walls are white. There was dust everywhere, the ac smelt awful. The towels had dried up dead bugs in them when we unfolded them all the dead bugs fell out. The refrigerator and microwave had crumbs all over. There was dog food on the floor and dirt and leaves. We asked a staff member if he could at least sweep and mop and get us clean towels……