“I had a disappointing experience with the night-time front desk service during my stay. I called ahead to ask a question and was placed on hold for approximately 10 minutes before I ultimately hung up. I tried calling back a few minutes later, but no one answered. When I arrived to check in, I waited several minutes at the front desk before the same representative emerged from the back office, still on her cell phone on what appeared to be a personal call.
I want to note that this was not……