On a one week business trip, I found the hotel staff very professional and helpful.
For instance, the Front Office staff were able to resolve any queries or requests with great speed and to my needs. They also went an extra step further and gave me suggestions to make my experience in Abu Dhabi even more memorable. For instance, when I asked for suggestions on Indian restaurants, I was given recommendations for other cuisine as well.
The housekeeping staff were also incredibly responsive. Special mentions to Muzommil who absolutely addressed my requests with a most professional approach. I had a query about the TV remote control - he looked into the issue immediately, realised that it needed a technician and he called the technician. The technician arrived within 5 minutes while Muzommil observed to ensure a positive end result. Absolutely over and above his duties. Equally, I had a query about the room temperature and he came to the room and explained the operation of the AC system (not my strength) very clearly.
Overall, the experience of staying in this hotel was very enjoyable and well worth the value. The room itself was a decently large size, the overhead shower had wide coverage, the bathroom and bedroom were clean and as I say above, the service was exceptional.
Highly recommended.