Acapulco Tradicional Vacation Packages

There were cucarachas in my room

Several issues and two of the employees were unkind one them very rude. One day I was in a hurry and I forgot something so I turn around and park in the side of the lobby for a minute my sister stay in the car in this guy name HUGO was very rude and told me I couldn’t park there. I explained but he kept running his mouth. My second day I was so tired when I got there and the next morning I was trying to order me a breakfast but the phone wasn’t working neither the safe box. The coffee machine was broken. The housekeeper clean halfway we always find the durty cups on the table even the ice container with water , not enough toilet paper and always had to beg for face towel. The last day I ask Jonathan for the second time to schedule me for the transportation to the airport and to send me some help to get my big suitcases downstairs but He never did. But a night before I called reception after they fixed the phone , Jonathan answer I asked him to let me stay in the same room because accidentally made a mistake and I need it to stay another night. He had me in the phone for 10 minutes he was attending somebody else, he should it say something I would call him back si hanged up the phone , he never call back. Whe I call back he said he couldn’t do it and that I need it to do that in the morning which sounds unpolite to me. I won’t never stay there again. After I stay 21 nights spend almost $1,500. That’s not all in the restaurant the waiter charged me over $500 pesos of tip.

Friendly and attentive staff, very clean and comfortable rooms. Great location- close to beach and shopping areas.

It’s was nice and unique