BRG Ruby Tree Golf Resort Tours

The Acoustic Hotel & Spa was amazing. We stayed here for part of our honeymoon and the staff was wonderful. They greeted us at the front door and helped with our luggage. When we checked in they brought us drinks and fresh fruit in the lobby. We had a couples spa package that was so relaxing! The front desk staff greeted us and wished us well every time we left and returned to the property. The rooms were spacious and house keeping kept everything nicely maintained and provided complementary waters, wine, and fruit. Absolutely recommend for anyone visiting Hanoi.

The Hotel is close to everything. We took a grab taxi from the Cathedral everyday and it was a 1 min walk. 12 minutes to the lake. Shopping and food around the corner. Perfect location.

Everything at this hotel was great up until I noticed $100 was missing from my safe. I messaged receptionist regarding the missing money and within 10 minutes, denial, denial, denial with out even having time to question team members and anyone who has access to master keys to safes and rooms. I was letting it slide and already considered it as a hefty $100 tip for the person who took it. I didn’t care but simply wanted to bring it to attention that there were thieves working at the hotel. Receptionist made it WORSE by wanting to get the police involved after I had told them I was already letting it go. They continued to deny and wanted to get the police involved. The theft occurred overnight while I was on my overnight Ha Long Bay cruise that the hotel had set up themselves. Upon returning to property, I had less than 20 hours left in Hanoi and just wanted to enjoy my final night. However, they continued to harass me via WhatsApp and continued to deny and urged me to file a report with local police. I told them there is no proof of the theft so it was a waste of time to get police involved and continued to insist. It was already bad that someone stole $100 but they made it 100x worst with the constant harassment all night when all I wanted to do was enjoy my final night in Hanoi. Lesson learned: DO NOT LEAVE CASH IN SAFE