Bordeaux Mountain Trail Vacations from $806

A pair of my shorts fell from my balcony, and I immediately notified hotel staff, clearly explaining the exact location where the item had landed. I was initially told by staff that nothing had been found. However, after I insisted and reiterated the precise location, the same item was suddenly “found” and returned by the same staff who had previously denied seeing it. This situation is concerning, as it raises questions about the handling of guest property and the accuracy of staff communication. While I am relieved the item was ultimately returned, the circumstances surrounding the situation were unprofessional and unsettling.

The room was fine. The AC was not working when we arrived - the property engineer was notified and came right away to try to fix the unit. He did his troubleshooting and knew what the issue was - these units are old -he got it to work better ( not prefect as it was never cold in the room ) … day 4 it was definitely not pumping any cold air out - it was cooler outside than in the room. Disappointing…. The staff were friendly and helpful.

Chaniesha and her team that work their was so polite and kind I love the experience I’m coming back .

Staff was excellent. Property an outdoor amenities like pool area were also great. Only negative was the Wi-Fi was extremely spotty, especially in the room.

So welcoming, clean, comfortable and quiet. In the heart of it all. Couldn't have asked for anything more!