Bourne End Vacations from $765

Cleanliness was not enough. Need to be cleaned after use. Also, amenities were not supplied daily.

This is a very attractive small hotel in the busy area of Kensington. We had many buses to chose from that run past Harrod's or to museums or other things we wanted to visit. This is a big plus to us as we use buses to not only save a fortune, but to see cities as we get around. The concierge was very helpful, and helped us figure out that in the end it was going to be worth it to take a cab to the airport, for example, and called those cabs for us. Downstairs there is a really nice small restaurant with very good Italian food and good service. Breakfast was also served there and had a good selection and good service. The feel of the hotel is slightly old style, comfortable furniture and lovely decoration. I especially like the older style, as many notels in Europe have moved to a kind of black and grey and chrome look. This hotel made us feel as if we were in traditional historic London, and had the look and feel of a charming place to stay with tradition but of course modern amenities. Can't recommend it enough.

Good size room for central London and access to tea/coffee and water. Downside was the cleaner walking in at 9.30am without knocking as I was getting out of the shower and the hotel ringing my mobile at 2.30am for no reason

Excellent area a hidden gem of a property

Good location. Noise insulation between apartments is poor and our apartment was not ready on time. But other than that, we enjoyed the location, apartment kitchen and free laundry. We look forward to returning next time we're in London. Thank you.