CAPIESO Vacations from $378

The rooms were wonderful. The staff was quite nice and made us feel welcome. The hotel itself felt safe. It was a bit tricky to drive to get in, as we passed it and that leads into the airport. A nice man helped us back up the one way to be in front of the hotel. There is a gate you need to take a ticket from to park in front of the lobby to do your check in, which was rather odd to us. It has nice underground parking. After that, all went well.

Its a very nice 5star hotel on a nice area at Genova. Breakfast is good, rooms are very nice and clean. Parking costs around 35-40 euro per day! All though you can easily park outside of the hotel at blue zones for just 2euro per hour. Staff is friendly and nice except the receptionist that we had a bad moment with her. She gave us keys for another room not ours. We found out that, because we were waiting for our bags over 20min and when we asked where are they, they told us on another room than that we were to... If i havent asked about them we would still wait for em.... Unacceptable for a 5star hotel... And she said just a sorry. Nothing else..

Our first contact with the hotel right before checking in was problematic. While we were lost in our walk toward the hotel pulling our suitcases on the cobblestone area surrounding the hotel, we called the hotel and asked them for help. However the man on the line after hearing us being lost, to our surprise hung up the phone!! We were assisted by passers-by to guide us to the Piazza della vigne. Other than the check-in, our stay was fine. The staff was generally helpful, though not super friendly. The loft-style room was renovated, comfortable and decently appointed, although a mini-fridge would have been helpful.The breakfast served in the rooftop was excellent. Advice to those arriving by taxi. The closest point for drop off and pick-up is Piazza Campetto - literally one minute from the hotel. Had our driver known this we would have avoided a great deal of hassle.

The neighborhood was dirty and seedy.