Dreams Riviera Cancun Resort & Spa - All Inclusive

Photo gallery for Dreams Riviera Cancun Resort & Spa - All Inclusive

Featured Image
On the beach, sun loungers, beach umbrellas, beach towels
Indoor Spa Tub
Terrace/Patio
Terrace/Patio

Overview of Dreams Riviera Cancun Resort & Spa - All Inclusive

VIP Access

Dreams Riviera Cancun Resort & Spa - All Inclusive

4.5 out of 5

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Carretera Federal Chetumal Puerto Juárez, Km 324-342 Manzana 1, Lote 3, SM 11, Puerto Morelos, QROO, 77580

Explore the area

  • Popular LocationPuerto Morelos Beach4 min walk
  • Popular LocationCrococun Zoo5 min drive
  • Popular LocationOjo de Agua Beach5 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)23 min drive

Choose dates to view prices

About this area

Puerto Morelos

Located in Puerto Morelos, Dreams Riviera Cancun Resort & Spa - All Inclusive is near the airport and on the beach. Puerto Morelos Reef and El Manglar Golf Course are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Ventura Park Cancun and Crococun Zoo. Traveling with kids? Consider Costa Occidental de Isla Mujeres National Park, or check out an event or a game at El Rey Polo Country Club. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours in the area.

What's nearby

  • Puerto Morelos Beach - 4 min walk
  • Crococun Zoo - 5 min drive
  • Ojo de Agua Beach - 5 min drive
  • Puerto Morelos Town Square - 7 min drive
  • Puerto Morelos Reef - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • Bordeaux — 1 min walk
  • El Patio — 1 min walk
  • I Wanna Pizza — 6 min drive
  • John Gray's Kitchen — 6 min drive
  • Sabor de Mexico — 6 min drive

About this property

Dreams Riviera Cancun Resort & Spa - All Inclusive

Upscale hotel on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Dreams Riviera Cancun Resort & Spa - All Inclusive's full-service spa. Then enjoy a meal at one of the hotel's 9 restaurants. All 486 rooms boast jetted tubs and offer free WiFi and balconies or patios. Free wired Internet and iPod docks are standard, as are plasma TVs with satellite channels.
Dreams Riviera Cancun Resort & Spa - All Inclusive offers 486 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies or patios. Beds feature down comforters. A pillow menu is available. 37-inch plasma televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, a sauna, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dreams Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

Buffet and à la carte meals and snacks included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
On-site antigen/rapid COVID-19 testing is available for a fee
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 9 restaurants and 1 coffee shop/café
  • 2 beach bars, 6 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Free daily reception
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 3 outdoor pools
  • Aerobics classes
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fitness center
  • Free bicycle rentals
  • Full-service spa
  • Kayaking
  • Motorized watercraft
  • Nightclub
  • Parasailing
  • Pilates classes
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Volleyball
  • Water skiing
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting/childcare (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Grocery/convenience store
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Dutch
  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Business services

  • Business center
  • Conference center (8341 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels

Entertainment

  • 37-inch plasma TV
  • DVD player
  • iPod dock
  • Premium channels
  • Satellite channels

Outdoor space

  • Balcony or patio

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Dreams Riviera Cancun All Inclusive Puerto Morelos
Dreams Riviera Cancun Puerto Morelos
Dreams Riviera Cancun Inclusi
Dreams Riviera Cancun Resort All Inclusive Puerto Morelos
Dreams Riviera Cancun Hotel Puerto Morelos
Dreams Riviera Cancun Resort Spa
Dreams Riviera Cancun Resort Spa All Inclusive
Dreams Riviera Cancun Resort Spa Optional All Inclusive
Dreams Riviera Cancun Resort & Spa - All Inclusive Hotel

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 556 out of 991 reviews
5 - Excellent 56%
Rating 4 - Good. 285 out of 991 reviews
4 - Good 29%
Rating 3 - Okay. 83 out of 991 reviews
3 - Okay 8%
Rating 2 - Poor. 36 out of 991 reviews
2 - Poor 4%
Rating 1 - Terrible. 31 out of 991 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great services was good The food was OK had a great Experience only thing i disliked is that everything shuts down at 11pm as adults we wanted to later hours
Stayed 4 nights in Nov 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the property was beautiful. I did not like that everything shuts down at 11pm. You can’t even drink after 11pm. I wish they would have stated that before arrival and I would have stayed somewhere to celebrate my birthday. If you want to play musics or still have a good time you have to go to the lobby with no entertainment or alcohol, Or go to the beach. The food could be better I really wasn’t a fan of it! The staff was very friendly and helpful.
Stayed 3 nights in Nov 2021

3/5 Okay

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time to visit an all inclusive resort and it was an okay experience. The property was as beautiful as the photos. We choose the room with a plunge pool and we received it, however the water was too cold to enjoy. The large pool with a swim up bar was perfect temperature and we enjoyed it. Be aware that only certain restaurants are open each night, so plan dinners accordingly. For us non members the only breakfast option was the buffet or room service. I’d have to say that the breakfast buffet was our favorite meal. The beach was beautiful, they did a wonderful job removing the seaweed from it each morning, but there was still seaweed in the water. The wives loved there spa day! One thing to be aware of is, they will ask you if you’d like to visit a sister resort for 90 minutes to see what there other resorts offer, that turns into a 4 hour trip with the opportunity to purchase a membership. Next time we will stay in an adults only resort and plan meals ahead of time.
Stayed 3 nights in Nov 2021

4/5 Good

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The operations manager went out of his way to make things right and made us feel welcome and taken care of. Food and service we're all excellent, very friendly staff. Room service was also excellent, highly recommend.
Stayed 2 nights in Nov 2021

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful,clean, large room except an"Oceanfront room" looked out onto a palm covered courtyard, instead of the ocean. No big thing tho. Great staff, everyone friendly. Grounds are terrific and kept spotless - even the beach. Beach/Pool bars were excellent and bartenders/waiters were friendly and worked hard to keep us all happy. Also, the food was excellent whatever restaurant you visited, and the breakfast buffet had a nice choice of dishes. One minor complaint - temperature setting for room is preset and locked. Luckily both my wife and I like it very cool but it might be a problem for others.
Stayed 5 nights in Sep 2021