Ratings based on 3,427 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 20, 2024 on Expedia
This is not a place to party or listen to some music. This is just a beautiful place to relax and have some peace.
by A verified traveler
Posted Jun 20, 2024 on Expedia
Staff was so friendly! Food was amazing! The resort is so beautiful! Would 10/10 recommend! Can’t wait to go back!
Comment from Hotel Management
Jun 20, 2024 by Guest Service , Hotel Management
Dear Keelie, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our staff takes great pride in providing friendly service, and we're glad you found the food and resort to be amazing and beautiful. We can't wait to welcome you back for another fantastic visit!
by A verified traveler
Posted Jun 20, 2024 on Expedia
The property was beautiful! Very well maintained. The downside was the tiling in the room and the hotel main areas. While beautiful not safe when wet. It was also secluded; it takes about 7-10 mins to get in and out. The beach was full of seaweed despite their many efforts, they could not keep up especially with the recent weather.
Comment from Hotel Management
Jun 20, 2024 by Guest Service , Hotel Management
Dear Natasha, Thank you for your detailed feedback. We're glad you found the property beautiful and well-maintained. We appreciate your comments about the tiling and will review this for potential safety improvements. We understand the challenges with the beach and seaweed, especially given the recent weather, and we’re continually working to address this. Thank you for your patience and understanding. We hope to welcome you back for a better experience in the future!
by A verified traveler from Cordova
Posted Jun 20, 2024 on Expedia
I had an awesome time. I definitely recommend this resort. Everything was great.
Comment from Hotel Management
Jun 20, 2024 by Guest Service , Hotel Management
Dear Carla, Thank you for sharing your experience! We're so glad to hear that you had an awesome time and enjoyed everything about the resort. Your recommendation means a lot to us. We look forward to welcoming you back soon!
by A verified traveler
Posted Jun 19, 2024 on Expedia
Super helpful and great staff! Would definitely come back here! Great location from the airport!
Comment from Hotel Management
Jun 20, 2024 by Guest Service , Hotel Management
Dear Cayden, Thank you for your wonderful feedback! We're thrilled to hear that you found our staff super helpful and enjoyed the convenient location. We can't wait to welcome you back for another fantastic stay
by A verified traveler
Posted Jun 19, 2024 on Expedia
Staff was amazing
Comment from Hotel Management
Jun 20, 2024 by Guest Service , Hotel Management
Dear Mary, Thank you for your feedback! We're delighted to hear that you found our staff amazing. We strive to provide exceptional service to all our guests. We look forward to welcoming you back soon!
by A verified traveler
Posted Jun 19, 2024 on Expedia
My partner and I enjoyed this resort. The room itself could have been better in regards of cleaning wise. But the best part was meeting the bartender Adrian. He was amazing and made us feel very welcomed.
Comment from Hotel Management
Jun 20, 2024 by Guest Service , Hotel Management
Dear Jennifer, Thank you for your feedback! We're glad to hear that you and your partner enjoyed the resort and had a great experience with our bartender Adrian. We appreciate your comments about the room cleanliness and will address this with our housekeeping team to improve. We hope to welcome you back for an even better stay next time!
by A verified traveler
Posted Jun 19, 2024 on Expedia
This resort is BEAUTIFUL! Staff is very kind and helpful. Food was delicious and fresh. Several staff members went out of their way to make sure our stay was outstanding! Eduardo, Elberth, and Santos were so kind and helpful! We absolutely loved our week stay and are already planning our next trip back!
Comment from Hotel Management
Jun 19, 2024 by Guest Service, Hotel Management
Dear Jeffrey, thank you so much for your wonderful review! We are thrilled to hear that you found our resort beautiful and that our staff made such a positive impact on your stay. It's fantastic to know you enjoyed the delicious and fresh food. We will make sure to pass along your compliments to Eduardo, Elberth, and Santos. They will be delighted to hear your kind words. We can't wait to welcome you back for another outstanding stay!
by A verified traveler
Posted Jun 19, 2024 on Expedia
The property lost electricity 3 day out of the 7day we were there. Front office staff was so rude about when we asked why it kept on happening. Food was not good at all. I would never say there again and don’t recommend it.
Comment from Hotel Management
Jun 19, 2024 by Guest Service, Hotel Management
Dear Maria,Thank you for sharing your feedback regarding your recent stay. We are saddened to learn that your experience did not meet your expectations. The power outages were caused by factors external to the hotel. We regret that our service and gastronomic offerings did not meet your expectations. We value your comments and will work on improving these aspects to provide a more satisfactory experience for our guests.At Haven Riviera Cancún, the satisfaction and safety of our guests are our top priorities. We constantly strive to improve, and we hope you will consider giving us another opportunity in the future to provide you with the experience you deserve.Sincerely,
by A verified traveler from louisville
Posted Jun 18, 2024 on Expedia
Comment from Hotel Management
Jun 19, 2024 by Guest Service, Hotel Management
Dear Joseph, your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future.
