Cascada El Hornillo Tours

Staff was inexperienced and on the rude side. For example, they did not tell me about the white sign that you had to put on the outside of the door to get bed made and fresh towels. The keycard controlling the lights in the room is not effective. It made a booming noise each time it was out in or taken out. At night, I could not leave a light on—it was all or nothing. It ruined my laptop, which I had left charging. My keycard got demagnetized three times and I had to take the stairs to the lobby from the 9th floor because it also controls the elevator. When the girl at the desk told me I should put the card in the slot on the door for a few moments for it to work, I lost patience and told her I know how to use a key card. Did she expect me to take the stairs, try again, and walk back down again? If it’s demagnetized, it’s demagnetized. Also had a problem with breakfast which was included in my rate. When checking in I asked if a friend could come in and have breakfast with me, with no charge, and I was enthusiastically told yes. When my friend joined me the next day, the girl in the breakfast room was very rude. When I got back to my room and called the reception desk about it, I was told that it was logical that I would have to pay. It is not about the money but about the conflicting messages and the treatment received. Overall, the room was comfortable and clean. However, I wish my laptop had not gotten fried and that the reception desk had been more attentive.

The staff was very helpful. Rooms were clean. However, the bathroom was a little outdated but fine with me. Loved having the nice mall within short walking distance.

Unbelievably exceptional Hotel. The design, the comfort, the Service, and the feel of the Hotel is top class. The restaurant for dinner and breakfast served the most delicious food. Only wished we had stayed longer