Unfriendly, unmotivated & incompetent staff!
Posted Sep 7, 2016 on Hotels
We arrived late one day before hurricane Hermine at the hotel and were glad to get into the rooms. But then we heard that they only have room for 8 instead of 10 people - but we booked for 10. We addressed the issue, but the woman at the reception was just refusing to talk to us. She was very unfriendly, unmotivated, and not competent at all. I have never experienced something like this before! She did not care about us as her customers at all. She said "so two can sleep in the car" and "there is nothing I can do for you" and shut down the window through that we could speak to her. Horrible! When we asked for an additional room for the 2 people that did not have a room (but we booked for them), she said she can give one to us but we had to pay. As we did not accepted this, she just cancelled our whole stay and we were left outside of the hotel during the night in the rain (this is really true!). I could not believe what just happened, and that someone could really behave like this. Thus, we went to the Best Western Hotel next to the DaysInn, and they were welcoming us and helping us out. I will never ever book a room with DaysInn again, and I really hope you won't neither!