Thank you so much for choosing us!

Thank you for your review, we are glad to hear you enjoyed the cleanliness and the overall experience.

Hi Caleb, we are so sorry to hear of your setbacks during your stay. Please note that our front desk is staffed 24hrs/day, but occasionally may step aside to complete other duties inclusive of assisting with another guest's request. Please always feel free to stop by the front desk with such request should a phone call be missed. We do hope to welcome you back for a better experience next time. Best,

Hi Jenna, Thank you so much for taking the time to provide us with your review. It appears as though you experienced setbacks during your stay. Please feel free to reach out to the property to further elaborate, as we would love to understand your challenges. Best,

Hi Olivia! Thank you so much for providing us with your review. We are thrilled to hear that you enjoyed your stay with us. Your kind words will certainly be shared with our team. We look forward to seeing you again, soon!

Hi Laura, Thank you so much for your review! We greatly appreciate your feedback and look forward to welcoming you back again soon!

Hi Samantha,Thank you for a great review!We appreciate you taking time to leave additional feedback regarding our policies.Our nightly incidental hold is a standard procedure for all guests. We do understand what inconvenience this may cause you.Should you have any inquiries regarding future reservations, please don't hesitate to reach out directly to the hotel.

Hi Melissa, Thank you for providing us with your review. We hope to welcome you back for a better experience next time!

Good day, Erwin. Thank you for providing us with your review. Our pre-arrival process has been in place for roughly a year now and is consistent across our portfolio. This is designed establish the safest and most secure environment for all guests and employees alike. The pool is governed by the city of Chicago which controls opening dates. We anticipate the opening being right around Memorial day. Best,

Hi Joshua,Thank you so much for the great review!We hope to see you again soon.

Hi Sarah, thank you for providing us with your review. We appreciate your business and hope to welcome you back to Level Chicago again soon!

Hi James, thank you so much for your review. We're glad to hear that you enjoyed your stay with us. We look forward to seeing you again at Level Chicago!

Greetings, Andrea. Thank you for your review, Exciting to hear you enjoyed the friendly interactions with our staff and the pet friendly areas located in our amenity spaces. We look forward to hosting your future stays!

Hi Tandra,We appreciate the amazing review of your stay!We hope for the opportunity to host you again in the future.

Hi Mary, Thank you so much for your review. We hope to welcome you back for a perfect stay next time!

Hi Octavion, Thank you so much for the review. We greatly appreciate you staying with us. We look forward to welcoming you back again soon!

Hi Amy,Thank you for the great review!We look forward to your next stay.

Hi Whittney,Thank you for taking the time to leave us a review about your stay.We will connect with you directly regarding the opportunities we had to address.

Greetings Brian, Thank you for leaving your review. We most certainly don't want you to feel ignored at all during your stay. Please reach out to the property directly to further discuss this service.

Hi Elsi, Thank you so much for your review. We appreciate your kind sentiments. Hopefully, we will be welcoming you back to Level Chicago again, soon! Best,

Hi Brandon, thank you so much for your kind words. We appreciate you staying with us and hope to welcome you back again soon!

Greetings Quinn,Thank you for your review. Can you provide us with some further information of what hindered your stay?

Greetings Ana,Thank you for leaving a review. We are very family friendly and hope you were able to enjoy the family amenities!

Hi Jessica, We are sorry to read that your stay did not go as planned. Please feel free to reach out to the property, as we would love to better understand any setbacks.Best,

Hi Silvana,Thank you for the awesome review!We hope for the opportunity to host you again in the future!

Greetings, Aylin.Thank you for leaving a review. Please let us know what the highlight of your stay was!

Hi Alejandro, Thank you for providing us with this review of your stay. This is certainly an anomaly to have such a list of setbacks during a stay. Very unlike our level of service and experience. For this we certainly apologize. Please note that one of our managers will be reaching out to speak with you regarding. Best,

Hi Michael, Thank you for taking the time to provide us with your review. We certainly apologize for any inconvenience caused at check in. We were unfortunately experiencing some technical setbacks during the timing of your stay. Please know that we greatly appreciate your patience and understanding. Hopefully, we will be welcoming you back to Level Chicago again soon for a perfect stay!Best,

Hi Amber! Thank you so much for taking the time to provide us with your review and kind words. We greatly appreciate it! Hopefully, we'll be welcoming you back to Level again soon!

Hi Summer, Thank you for providing us with the review of your stay. We understand that you reached out to the property yesterday. One of our managers will be reaching out today to speak with you and address your concerns. Best,

Hi Jessica, Thank you so much for providing us with your review. We certain apologize for any interactions which you perceived as rude - by no means to intention of our staff. We do hope that you continue to stay with us and enjoy our accommodations.

Greetings Gregory,Thank you for your review. I believe you are mentioning our destination fee, which is listed under the important information section on the website, we do apologize if this had surprised you as this is not the intent. Our pre arrival portal can be completed before checking in and is sent each day after reserving a room to ensure the guests checking into the units are over the age of 21. Please reach out to the property directly to discuss any further inconsistencies during your stay, we would be happy to discuss.

Hi Robert, Thank you for leaving your review. We are thrilled to hear that you would return to stay with us. Hopefully, we will be welcoming you back again soon!

Hi Shantel! Thank you for providing us with your review! We hope to welcome you back again soon!

Hi Sebastian! Thank you for providing your review. We would love to better understand any setbacks you experienced during your stay. Please feel free to reach out directly to the property and request to speak with Management.

Thank you so much for taking the time to provide us with your review. We love that you appreciated the modern feel of the property. Please be certain to come back to visit us again soon!

Hi Phyllis! Thank you for your review. We look forward to welcoming you back to Level!

Greetings David, Thank you for your review, we are glad to hear that you enjoyed our staff and the location providing close access to neighboring attractions visited during your stay. We look forward to hosting you again!

Greetings Jamal,Thank you for staying with us. Please let us know what made your stay a 10/10. We look forward to hosting you for future travel!

Greeting Julius,Thank you for your review, we are saddened to hear you had issues with your door during your stay. Was this issue brought to the attention of our front desk team? Please reach out to the property to further discuss.

Greetings Victoria,Thank you for your review. We are ecstatic to hear you had a wonderful time with our front desk team and stay overall. We look forward to hosting you for future travel!

Hi Reshon,Thank you for taking the time to review your stay.As mentioned while you were onsite, we were not made aware of any issues until your departure.For this, we were unable to assist or investigate issues with the refrigerator while you were with us.We do appreciate the kind words and are glad to hear you otherwise enjoyed your stay!

Hi Michael,Thank you for the great review!We're glad to hear you enjoyed your stay with us.

Hi Dennis, Thank you for providing us with your review. We apologize for the hiccups during your stay, but hope to continue to welcome you back to Level Chicago. Best,

Hi Dayanara, Thank you for taking the time to provide us with your review. We are thrilled to see that you felt your stay was a five out of five! Hopefully, we will be welcoming you back to Level Chicago again, soon!

Hi Andrew! Thank you for your feedback. We greatly appreciate your review. Please be certain to come back to visit us again soon. We would love to make your next stay even better!

Hi Samantha,Thank you for taking the time to review our property.We understand that there was an issue of noise from your first unit, in which we moved you to another. We have contacted you directly in hopes to receive more feedback and restore your faith in our property.

Hi Patricia, Thank you so much for providing us with your review. It appears as though there were some setbacks during your stay. We would love to have the opportunity to address these. Please feel free to reach out to the property and request to speak with a manager. Best,

Hi Eddie,Thank you for the nice review!We're glad to hear the unit met your expectations.We look forward to seeing you again soon!

Hi Anthony,Thank you for taking the time to leave a great review!We hope for the opportunity to host you again in the future.