John, thank you for your review, we sincerely apologize that the hot tub was not available for your use during your stay. It is always our goal for guests to be able to use all amenities our homes have to offer, and we aim to also provide our guests with seamless communication regarding their vacation homes. We apologize for the inconvenience and hope we can host you again!

Thank you, Teresa, for your feedback! We are happy you enjoyed this home. We appreciate you letting us know about the internet. We truly hope to have the opportunity to impress you in the future.

Jack, thank you for taking the time to share your feedback with us. We will be sure to pass your suggestions along to our local manager, who will work with our homeowner to make the necessary upgrades. We look forward to hosting you again!

Thank you, Esther, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.

Thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We appreciate your compliments on the location. We apologize for any personal touch you found lacking. Also, we sincerely apologize for the numerous issues you encountered during your stay. We appreciate your patience and understanding in bringing these matters to our attention. We will thoroughly investigate and address each issue to ensure a more pleasant stay for future guests. Thank you for your feedback, and we hope to have the opportunity to provide you with an improved experience in the future.

Hi Carl and Cathy, thank you for taking the time to review your stay with us, we are so glad to hear that you had a phenomenal getaway. We appreciate you letting us know that there is room for improvement and will follow up with our local team regarding your feedback. To clarify, we provide the parking info within your check-in email which is sent out 24 hours prior to arrival. We sincerely apologize for the inconvenience this may have caused. We hope to host you for another great stay in the future!

Hi Karen. Thank you for your review and we sincerely apologize for the inconvenience that you have experienced during your stay. Our local team strives to provide every one of our guests with the best vacation possible and we are so sorry that there are some lapses during your stay. We have forwarded your feedback to our local team to avoid future complaints. We will continue to work with both our local staff and homeowner to make improvements to this home. We hope to host you again soon.

Susa, thank you for sharing your experience, we're pleased that you enjoyed our home's lovely location! That said, we apologize for your disappointment with the hot tub not being available during your stay and the pool not having the option to add heat. We have shared your feedback with the local team. We enjoyed having you as our guest and we hope to host you again.