Ratings based on 287 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Vail, CO
Convenient location - beware!Posted Sep 21, 2017
This is a nice property and located very conveniently close to Plaza de Armas. However, it is also right across the street from a nightclub that operates LOUDLY until 5am!! Tough place to stay if you have an early start to Sacred Valley or Machu Picchu as you probably won't get much sleep. Comfortable bed, clean space, nice breakfast, EXTREMELY nice staff, and if it were not right next to the club, I would give a solid 4.5 out of 5.
for Everyoneby A verified traveler from calgary
Great location, friendly staffPosted Sep 13, 2017
Pros: location & price
Nice hotel with friendly, helpful staff; location was ideal. Breakfast included was great
for Everyoneby A verified traveler from Red Deer, Alberta, Canada
Close to plaza. Very walkablePosted Aug 21, 2017
Great stay! Nice breakfast, clean rooms. Only downside was the very active night club across the street.
NPosted Jun 2, 2017 on Hotels
Extremely loud bars nearby. Could NOT sleep due to high Noise , drum beats until 4 am. Hotel gave us earplugs. Apparently ongoing problems. Front door closed at night due to drunk people on the street. Walk uphill from plaza. Beds hard .Pleasant staff. Nice breakfast
for Everyoneby A verified traveler from Newcastle, Australia
Close to main plazaPosted May 24, 2017
We were collected from the airport by hotel staff and transported through the streets of Cusco to our hotel. The hotel was very conveniently located next to the Plaza de Armas which is full of restaurants, art and craft shops, souvenir shops, museums and churches. The hotel staff were very helpful in every way. The breakfast was good with enough options. My only complaint was no lift which wouldn't usually bother me but when you are suffering altitude sickness, walking up 2 flights of stairs becomes a huge effort.
Very good hotelPosted May 21, 2017 on Hotels
Very good hotel. They allowed me checkin very early and had a room available. Staff was very accommodating and helpful. They recommended great restaurants. They also recommended the best place to exchange money instead of me doing it there. Half a block away from main square so perfect location. Hotel is across from a club but I had a room on the first floor so it was quiet. Breakfast was pretty good. Room was clean. Small but good enough for me as I was alone. Bathroom had nice hot shower. Very good price. Highly recommend !
by A verified traveler
Nice staffPosted May 18, 2017 on Hotels
All staff were friendly and helpfull. Breakfast had a variety of fruits, and 3 or 4 hot different dishes every day. Convenient location. Avoid the rooms towards the street, it is noisy. Overall comfortable.
by A verified traveler
Excellent hotel with friendly staff!Posted May 18, 2017 on Hotels
I don't think I can say enough good things about our stay here. From the moment we walked in the hotel, we felt so welcome and taken care of. The staff took our bags to our room and brought us coca tea as they could see we were winded from the altitude and walking up the alley the hotel is located in. Our room was clean and very spacious. The bathroom was updated and had a large tub. Again, the staff was so helpful. I ended up needing oxygen, room service and a doctor during our stay with them. All 3 times, they were so prompt and kind and accomodating. I really don't think I've ever had a more positive customer service experience at a hotel. The breakfast selection was good. Fresh fruit and plenty of choices. It was included with the stay. There was soap and shampoo and conditioner available in the room and plenty of blankets if it gets chilly at night. If we ever go back to Cusco, I wouldn't hesitate to stay here again. Our experience was overwhelmingly positive from start to finish. I forgot to mention, this hotel is located next to a night club that plays loud music ALL NIGHT. I requested during booking, a room away from the music. The room they put us in was perfectly quiet at night. I had to strain my hearing to hear the music in the background. Also, the WIFI was good and reliable. We were able to face time with it no problem.
Posted May 16, 2017 on Hotels
Excelent service, great locations
for Everyoneby A verified traveler from Victoria, BC
Great location in a great cityPosted May 2, 2017
Pros: Location, staff.
Location: People with poor mobility will find it challenging to get around outside. Also no elevator inside.
Sited just off main plaza in tiny cobbled street. Rather difficult access if traveling with luggage so plan to use taxi. Staff speak excellent English and are very helpful. Breakfast is good but not the coffee. Fantastic restaurant up the slope and steps, called Organica.