Ratings based on 1,332 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler from Houston
Posted Jun 21, 2024 on Expedia
The room was really dusty and the room pictures were misleading: for the two double beds room it showed a large dining table that was not there and the shower looked in the pictures like there was a tub and shower. There were no trashbags in the trashcans and the safe did not lock. The shower was malfunctioning and the tub barely drained. Once I reported it, is was fixed promptly. I did not feel like the price paid was worth the room I got. Not child friendly.
by A verified traveler
Posted Jun 20, 2024 on Expedia
Amazing price, great location. It’s not new, but it’s good.
by A verified traveler
Posted Jun 19, 2024 on Expedia
Overall pretty good. Found a toe nail on the floor and housekeeping knocked every 45min starting at 830 to see if I have left yet.
Comment from Hotel Management
Jun 21, 2024 by General Manager, Hotel Management
Dear John, Thank you for sharing your feedback with other travelers regarding your visit to The Westin Dallas Park Central. We are pleased you enjoyed your overall stay. However, we apologize for the oversights made while servicing your room and for the concern you outlined regarding our housekeeping service. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Chandler Vadra General Manager
by A verified traveler
Posted Jun 19, 2024 on Expedia
I like that there's a bar.
Comment from Hotel Management
Jun 19, 2024 by General Manager, Hotel Management
Dear Anel, We are glad to know that you enjoyed your stay at The Westin Dallas Park Central and that our in-house restaurant made your visit even more special. We hope you will revisit the next time you are in the area.Sincerely,Chandler Vadra General Manager
by A verified traveler
Posted Jun 18, 2024 on Expedia
5 night stay, on two days room was not made up, we can make our own beds, but not having clean towels was a inconvenience
The staff was very friendly but nobody on the floor spoke a single word of English nor we a single word of Spanish
Phone in room didn't work and we were on the 15th floor so we got towels from the pool area
Comment from Hotel Management
Jun 19, 2024 by General Manager, Hotel Management
Dear Michael, Thank you for taking the time to share about your stay at The Westin Dallas Park Central. We hope you enjoyed your overall stay. However, we genuinely regret the inconvenience you experienced regarding our housekeeping service and that you had difficulties communicating with our associates. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope you will come back to see us soon.Sincerely,Chandler Vadra General Manager
by A verified traveler
Posted Jun 17, 2024 on Expedia
More parking, but loved it overall.
Comment from Hotel Management
Jun 17, 2024 by General Manager, Hotel Management
Dear Micheal, Thank you for the review of The Westin Dallas Park Central. We are delighted you enjoyed your overall stay. We hope to see you again on your next visit to the area.Sincerely,Chandler Vadra General Manager
by A verified traveler
Posted Jun 16, 2024 on Expedia
Very clean rooms,and great customer service
Comment from Hotel Management
Jun 17, 2024 by General Manager, Hotel Management
Dear Eric, Thank you for your review. We are pleased that you enjoyed your stay at The Westin Dallas Park Central and that our attentive associates helped to elevate your stay. We also appreciate you mentioing our spotless accommodations. We look forward to your next visit.Sincerely,Chandler Vadra General Manager
by A verified traveler
Posted Jun 16, 2024 on Expedia
Comment from Hotel Management
Jun 18, 2024 by General Manager, Hotel Management
Dear Jessica, All of us at The Westin Dallas Park Central appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Sincerely,Chandler Vadra,General Manager
by A verified traveler
Posted Jun 15, 2024 on Expedia
clean
Comment from Hotel Management
Jun 16, 2024 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your experience at The Westin Dallas Park Central with fellow travelers. It is a pleasure to know you found our hotel to be completely spotless. Thank you again, and we hope to see you again soon.Sincerely,Chandler Vadra General Manager
by A verified traveler
Posted Jun 14, 2024 on Expedia
It was a nice enough hotel. I actually had higher expectations from a Westin but it was clean. Staff was friendly. There was a soccer match going on, so a lot of kids running around. I thought it was actually low priced for what it was
Comment from Hotel Management
Jun 15, 2024 by C, Hotel Management
Thank you for staying with us. We appreciate the feedback.
