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Opiniones de Days Inn & Suites by Wyndham Madison Heights MI

2 out of 5
Days Inn & Suites by Wyndham Madison Heights MI
1331 W 14 Mile Road, Madison Heights, MI

Opiniones

4.0
Puntuación de 10, es decir, Excelente. Basada en 62 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 90 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 129 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 174 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 547 de 1002 opiniones" "

3.8/10

Limpieza

5.2/10

Servicio y personal

3.6/10

Servicios

3.6/10

Condiciones de la propiedad

3.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Jhoan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dirty
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 30 sept. 2023
Hello Jhoan ,Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

manuel

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Espero que el que lea esto valla allí y vea en que
Todo muy sucio y deteriorado no es recomendado para personas
Se hospedó 3 noches en septiembre de 2021
Respuesta de Manager, el 22 sept. 2021
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en junio de 2021
Respuesta de Manager, el 9 jul. 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

8/10 Bueno

Jaime, Chihuahua

Viaje de negocios
Le gustó: Limpieza y servicio y personal
El internet muy lento. el servicio de lavandería es pequeño y hay que esperar a disponibilidad.
Se hospedó 11 noches en septiembre de 2020
Respuesta de Manager, el 20 sept. 2020
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

4/10 Malo

Jose

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hay problema de plagas
Hay problemas de plagas, no pude dormir y tenho los brazos todos picados, aun hoy tengo la comezon
Se hospedó 1 noche en diciembre de 2018
Respuesta de Manager, el 11 dic. 2018
Know that your voice is of tremendous importance to us and we value your comments about our hotel. Guest comments such as yours help us to continuously improve. Thank you for your business.

4/10 Malo

Gustavo

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2018
Respuesta de Manager, el 25 oct. 2018
We can't thank you enough for sharing your rating. It would delight us to host you again!

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en octubre de 2018
Respuesta de Manager, el 19 oct. 2018
It was our priviledge to earn your business and we hope to host you again on your next trip.

8/10 Bueno

Cliente verificado

No le gustó: Comodidad de las habitaciones
Un poco incomodo por falta de espacio y lugar donde colgar nuestra ropa
Se hospedó 2 noches en mayo de 2018
Respuesta de Manager, el 9 may. 2018
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 Terrible

Jamir

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worst place in the world smells like piss
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager, el 7 may. 2024
Hello Jamir,We're disappointed to learn about your experience and regret that our accommodations did not meet your expectations. Our team strives to ensure all guests have a comfortable stay, and we will address your concerns accordingly. Thank you for sharing your feedback with us.

2/10 Terrible

Chris

Viaje familiar, Viaje familiar con niños
No le gustó: Servicios
It was to horrible. Just plain horrible. Will not be returning….. ever
Se hospedó 3 noches en mayo de 2024
Respuesta de Manager, el 7 may. 2024
Hello Chris,We regret to hear about your experience and appreciate your feedback. Your comments will be shared with our team for future improvement. Thank you for taking the time to review your stay with us.

2/10 Terrible

Marilyn

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The workers were really nice! But the stay was terrible. The room was really dirty. There were splatters in the all in the bathroom and by the fridge. One of the bed tables was a missing drawer. There were cracks in the wall and ceiling, the bathtub was chipping. The towels were stained and dirty. The bedsheets were stained and dirty. The bed was lumpy. I also did not have service in my room, and the Wi-Fi was not the best. I can go on on how dirty the room was. Also, the breakfast is very minimal. There were oatmeal packets, and bagels.
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 7 may. 2024
Hello Marilyn, We appreciate your kind words about our staff. Your feedback is valuable to us, and we regret to learn about the concerns you encountered during your stay. We encourage guests to reach out to our management team directly to address any issues to ensure we can provide a better experience in the future. Thank you for bringing these matters to our attention.

6/10 Aceptable

Karen

Le gustó: Servicio y personal
Se hospedó 2 noches en mayo de 2024
Respuesta de Manager, el 8 may. 2024
Hello Karen, We appreciate you choosing to stay with us. Please don't hesitate to contact us directly with any concerns you may have from your recent visit. We value your feedback and would love to address any issues to improve our services for future guests.

2/10 Terrible

David

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is a dump. Many better options in the area for another $20.
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 4 may. 2024
Hello David, We're sorry to hear that your stay did not meet your expectations. We appreciate your feedback and encourage you to reach out to management directly with any further concerns. Thank you for staying with us.

6/10 Aceptable

Mohammed

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 4 may. 2024
Hello Mohammed,We regret to hear that your experience did not meet expectations. Please feel free to contact us directly with any specific feedback from your stay so we can address your concerns. Hope to welcome you back for an improved experience.

8/10 Bueno

Dina

Viaje en grupo
Le gustó: Servicio y personal
Average place, not the cleanest or worst. Coffee pot was broken but dunkin donut drive thru right in front of the building. Ok for the price
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Dina, We appreciate your feedback regarding your recent stay. Your comments help us improve our services for future guests. Kindly reach out to our management team directly for any further assistance. Thank you for choosing to stay with us.

2/10 Terrible

madeline

Dirty and smells horrible
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 30 abr. 2024
Hello madeline, We apologize for the inconvenience experienced during your stay. We value all feedback and will address these concerns with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.

2/10 Terrible

Carolyn

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 1 may. 2024
Hello Carolyn, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns. Your satisfaction is our top priority.

2/10 Terrible

markeisha

No le gustó: Condiciones de la propiedad
This property need to be updated on alot stuff need to be replaced
Se hospedó 2 noches en abril de 2024
Respuesta de Manager, el 23 abr. 2024
Hello markeisha, We appreciate your feedback on areas needing attention at our property. Our management team continuously evaluates for updates and replacements to enhance our guests' experiences. Your comments are valued as we strive to provide a comfortable stay for all guests. Thank you for bringing this to our attention.

4/10 Malo

Akelia

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The cost was great but the property is in need of some repairs
Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 13 abr. 2024
Hello Akelia,We appreciate your feedback on the property and will forward your comments to our maintenance team for their review and attention. Guest satisfaction is a top priority for us and we are always working to improve our facilities. Thank you for bringing this to our attention.

2/10 Terrible

Shahanni

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was the most horrible placed I have ever booked and I said BOOKED.... They say no smoking hallways smells of all type of cigarettes not to mention the room was musky muggy the tub was horrible and I booked deluxe and I was given a standard looks like a bunch of illegal activities go on outside. I will definitely go look before i book or better yet I will go read reviews Horrible, Horrible, Horrible
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 2 abr. 2024
Hello Shahanni, We regret to learn about the challenges you encountered during your stay. Guest feedback is valuable to our continuous improvement. Should you wish to discuss your experience further, please do not hesitate to reach out to our management team. Your insights will assist us in enhancing our service for all future guests.

2/10 Terrible

ROBERT

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This place needs to be shut down. Most disgusting,dirty place we have ever stayed. Stained walls, curtains and bed spread. Garbage along the hall way and outside. Dirty bathroom,looks like it hadn't been cleaned in months. The room had an over powering stench of urine. The carpet was sticky, stained and there were holes in it. DO NOT STAY HERE!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Manager, el 13 mar. 2024
Hello ROBERT, We are sorry to hear about your experience and appreciate your feedback. We take cleanliness and guest satisfaction seriously and encourage guests to address concerns during their stay. Your comments will be shared with our team for improvement. Thank you for bringing this to our attention.

2/10 Terrible

Alexandra

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was dirty, no blanket only sheets, barely could walk into the bathroom it’s so small. The walls are filthy covered in cobwebs, electrical outlets half way work.
Respuesta de Manager, el 12 mar. 2024
Hello Alexandra, We appreciate your feedback and regret to hear that your recent stay did not meet expectations. Your comments have been noted for further review and improvement. If you have any further details to share, please feel free to contact our management team to address these concerns directly.

10/10 Excelente

Akia

Se hospedó 3 noches en marzo de 2024
Respuesta de Manager, el 29 mar. 2024
Hello Akia,We are thrilled to hear that you had an exceptional stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience.

10/10 Excelente

Destiny

Le gustó: Limpieza, servicio y personal, servicios
Nice staff
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 7 mar. 2024
Hello Destiny,We are pleased to hear that you found our staff to be accommodating during your stay. We strive to provide excellent service to all our guests. Should you have any further feedback or require future assistance, please do not hesitate to reach out to our management team.

8/10 Bueno

Tyrone

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 5 mar. 2024
Hello Tyrone, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Aceptable

thomas

Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 28 feb. 2024
Hello thomas, We appreciate you choosing our hotel for your stay. Please feel free to contact us with any feedback from your visit so we can improve our services for future guests.

2/10 Terrible

Brittany

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is not advertised near the condition its actually in. It is definitely not up to code and there is plaster falling off of the ceiling and the walls. It reeks like weed. The pool area isn't clean. The bathroom is not clean and the bedding has stains. Two of the lamps in my room do not turn on. The fridge does not work. And there's a cabinet in here that is broken. The top shelf is caving in. Definitely not anything like the pictures and I am very disappointed that i brought my children here to swim specifically and I can't even take my kids swimming or give them a bath.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 24 feb. 2024
Hello Brittany,We regret to hear about your experience. Feedback is essential for improvement, and we will address these concerns internally. We value all guest comments to enhance our services and facilities for future stays.

2/10 Terrible

Santiago

No le gustó: Limpieza, servicios, condiciones de la propiedad
The curtains and walls of my room were very dirty i.e.shoe prints visible on the wall and spilled juice on the curtains. The was a roach in the bathroom sink that i washed down the drain. There appeared to be mold on the ceiling. Very disappointed a the pictures reaaly implied better quality.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 24 feb. 2024
Hello Santiago,We apologize for any inconvenience during your stay. We appreciate your feedback and will address these concerns with our housekeeping team for improvement. Our guests' comfort and satisfaction are always our top priority. We hope you will consider staying with us again in the future for a better experience.

4/10 Malo

Jennifer

No le gustó: Limpieza y condiciones de la propiedad
Hard to complain due to low price, but I really wish they would have vacuumed room and wiped down surfaces. Bed appears to be clean.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 24 feb. 2024
Hello Jennifer, We appreciate your feedback and regret any inconvenience caused during your stay. We will share your comments with our team for further improvement. Rest assured, we strive to maintain cleanliness standards for all our guests' comfort.

2/10 Terrible

Deana

Viaje en pareja
No le gustó: Condiciones de la propiedad
The room stunk. Was dirty. The floors probably haven't been vacuumed in months. Bathroom was not totally horrific but the counter still has toothpaste splashes on very dusty/grime everywhere. To be a Wyndham hotel i was shocked. Someone needs to step up their game and actually manage this property or close it for a major remodel. Would not recommend or would never stay again in the future.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 8 feb. 2024
Hello Deana, Thank you for sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience you experienced during your stay. We take your comments seriously, and we will address these issues with our management team. We appreciate your input as it helps us improve our services. Please feel free to reach out to our management team directly for further assistance.

2/10 Terrible

William

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Room was nasty beds where dirty
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 3 feb. 2024
Hello William,We apologize for any inconvenience you may have experienced during your stay. We take cleanliness seriously and will address your concerns with our housekeeping team. We appreciate your feedback and hope you consider staying with us again in the future.

2/10 Terrible

Amiri

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had roaches and the sheet was soiled stains everywhere on walls and couches and had to argue for a refund.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 3 feb. 2024
Hello Amiri, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Mark

Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 22 mar. 2024
Hello Mark, We're sorry to hear you didn't fully enjoy your stay. Feel free to reach out to us with any feedback to help us improve our services for future guests.

8/10 Bueno

Ihab

Se hospedó 13 noches en enero de 2024
Respuesta de Manager, el 29 ene. 2024
Hello Ihab,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad you had a satisfactory experience. If you have any additional comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

2/10 Terrible

Edison Chun Ho

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stayed at this hotel for one night and I regretted it. The hotel was filthy and smelly. The carpet was stained, the lobby smelled like cigarettes. The staff was rude and unhelpful. I do not recommend this hotel to anyone. It was a nightmare.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 28 ene. 2024
Hello Edison Chun Ho,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you may have experienced during your visit. We pride ourselves on maintaining high standards of cleanliness and providing excellent service, so we are disappointed to hear about your negative impressions. Please be assured that we value your feedback and will address your concerns with the appropriate teams for further improvement.

2/10 Terrible

shuler e.

Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Portal to Hell
What a horror room 101 is. Next to pool, room too small, beds too tall. Old room fixtures cracking. Pounding pipes through the night. Not much sleep. Beds too small. Eagar to check out the next morning. Condition of motel is from the 1960s.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 27 ene. 2024
Hello shuler e., We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive for guest satisfaction and will pass along your feedback to our team for improvement. If you have any further concerns, please don't hesitate to reach out to our management team directly.

2/10 Terrible

Lloyd

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had to change rooms twice so to roaches. Avoid this hotel at all costs!
Se hospedó 3 noches en enero de 2024
Respuesta de Manager, el 23 ene. 2024
Hello Lloyd, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We take pest control seriously and have addressed the issue to ensure it doesn't recur in the future. Your satisfaction is important to us and we hope to have another opportunity to better serve you in the future.

2/10 Terrible

Cynthia

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nothing i like bed buge. Need update cleaning spider webs dust on Broken door in bathroom. I didn't get to stay the night because it was bad bugs.
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 22 ene. 2024
Hello Cynthia, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Maria

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nasty place
They really went down in this place I’m a regular family trip stay they roaches and they infested
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 22 ene. 2024
Hello Maria, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Franchetta

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 14 noches en enero de 2024
Respuesta de Manager, el 20 ene. 2024
Hello Franchetta,We're sorry to hear that your experience didn't meet your expectations. We would appreciate it if you could reach out to us with any specific feedback about your stay so that we can address and improve upon the issues you encountered.

2/10 Terrible

Harris

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The reservation was for myself and my 13 year old son for his hockey tournament in the area). The experience was awful. The room was not up to standard (bugs, shower did not maintain a warm temperature, the room phone did not work so when I tried to call front desk I was unable to). The biggest problems were multiple drunk people and public drug use around the hotel. At 4 am we were awoken by a fight in the room next door. We heard shouting, profanity, and threats. I was concerned for the safety of my child. I had reserved room for 2 nights but was not comfortable staying a second night. Upon checking out I was not given any paperwork by the front desk and when I asked about refund for the night we would not be staying (paid in advance) I was told to take it up with Expedia and the attendant walked away from me.
Se hospedó 2 noches en enero de 2024
Respuesta de Daysinn manager.., el 16 ene. 2024
Mr. Harris. We apologize for any inconvenience you may have experienced during your stay. Before we assign any room our housekeeping staff always verify everything is working fine, but we are surprised how it happend during your stay, as we have 24 hours security around the hotel property. There is no discrepancies occurred till today. Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Brandon, SHERIDAN

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was disgustingly unclean. Not habitable by human beings.
Respuesta de Daysinn manager.., el 16 ene. 2024
Mr. Brandon. We apologize for any inconvenience you may have experienced during your stay. Please know that we take cleanliness and guest comfort very seriously. Your feedback will be shared with the appropriate team members to ensure that necessary measures are taken. Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

shan

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
1st found roachs in our room, staff didnt give me back driver's license or credit card, changed our room and no remote, outlets didnt work, phone didnt work to call front desk, carpet was dirts, when i went to tell the staff found out they had bed bugs. Didnt want to refund me and wasnt even there 3 hours.
Se hospedó 2 noches en enero de 2024
Respuesta de Manager, el 16 ene. 2024
Hello shan, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Pervin

No le gustó: Limpieza
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 16 ene. 2024
Hello Pervin, We're sorry to hear that you didn't have a satisfactory experience during your recent stay at our hotel. We kindly request you to reach out to our hotel directly to share your feedback, as we value our guests' opinions and would like the opportunity to address any issues you may have encountered. We hope to have the chance to improve your impression of our hotel in the future.

2/10 Terrible

Christopher

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My room had bugs promised another room never got it !
Se hospedó 5 noches en enero de 2024
Respuesta de Manager, el 12 ene. 2024
Hello Christopher, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Geordon

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The condition of the room was barely tolerable the hot tub was dirty I had to clean it out myself, blood on the curtains, dirty stained walls, little tv barely loud enough to hear over the water running,
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 10 ene. 2024
Hello Geordon, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you may have encountered during your stay. We value cleanliness and will address the issues you've mentioned with our housekeeping team. We appreciate your feedback as it helps us improve our services.

2/10 Terrible

Joseph, Milwaukee

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
We checked in, which started out smooth. After a few hours my wife see something crawling down the wall. I get up to find and see nothing but on the microwave were three baby roaches. Later on that night an adult roach the hot tub handle. And while leaving one day a gentleman at the counter was making a complaint about roaches he’d seen in his room. And had video proof, there was no iron in the room. I asked front desk about it and said he would check. Did not get an iron until next day, there was no remote to turn the tv. The tv channels were just a bunch of static also so be prepared to watch nothing. I asked about that and never got. Ran out of tissue and asked at night about getting it. Gentleman at the front desk said he would grab some. Didn’t receive it until the next day when I had to ask again. The people at the front desk are always on their phone and seem bothered when you ask for something.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Manager, el 9 ene. 2024
Hello Joseph,Thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. Our team works hard to ensure a comfortable stay for our guests, and we're sorry we fell short on this occasion. We appreciate you bringing these concerns to our attention and will address them with our staff to ensure better service in the future. We value your feedback as it helps us improve.

2/10 Terrible

Peytin

Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Facility had roaches, could not stay in room
Se hospedó 1 noche en enero de 2024
Respuesta de Manager, el 10 ene. 2024
Hello Peytin, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

lina

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Worst experience ever. This is false advertising. Pics do not look the same at all as the actual hotel. Dirty. Dangerous. Safety hazard issues in the hotel. Smelly. Unprofessional and unhelpful staff. Bugs everywhere. Stains on bed. Hair in sink and tub. Stains on toilet seat. Dirtiest hotel ever. Don’t even think of booking.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Manager, el 10 ene. 2024
Hello lina, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Kierra

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 31 dic. 2023
Hello Kierra,We're sorry to hear that your recent stay did not meet your expectations. We value your feedback and encourage you to reach out to us directly so that we can address any specific concerns you may have had. Your satisfaction is important to us and we would appreciate the opportunity to make things right.