Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 687 de 1023 opiniones" "
10 - Excelente
687
Puntuación de 8, es decir, Bueno. Basada en 249 de 1023 opiniones" "
8 - Bueno
249
Puntuación de 6, es decir, Aceptable. Basada en 58 de 1023 opiniones" "
6 - Aceptable
58
Puntuación de 4, es decir, Malo. Basada en 17 de 1023 opiniones" "
4 - Malo
17
Puntuación de 2, es decir, Terrible. Basada en 12 de 1023 opiniones" "
2 - Terrible
12
9.4/10
Limpieza
9.4/10
Servicio y personal
8.6/10
Servicios
9.0/10
Condiciones de la propiedad
9.0/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Stefana
Viaje familiar
1 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Es hermosa comoda y muy centrica
Stefana
Se hospedó 3 noches en marzo de 2024
Respuesta de Jack, el 2 abr. 2024
Gracias por la reseña!Best,BML
10/10 Excelente
Cliente verificado
Viaje familiar
5 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 3 noches en enero de 2024
Respuesta de Scott, el 5 feb. 2024
Thank you for your review!
10/10 Excelente
EDUARDO
Viaje familiar
9 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
EDUARDO
Se hospedó 4 noches en diciembre de 2023
Respuesta de Scott, el 9 ene. 2024
Thank you for your review, Eduardo!
6/10 Aceptable
Krizya Estefania
19 oct. 2023
Le gustó: Limpieza y servicio y personal
Krizya Estefania
Se hospedó 1 noche en octubre de 2023
Respuesta de Sarah, el 19 oct. 2023
Hello Krizya,We are sorry to hear we did not meet your expectations and only wish we had the opportunity to speak with you during your stay so that we were able to correct any concerns prior to you leaving.
10/10 Excelente
gerardo
20 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente servicio y gran ubicación
gerardo
Se hospedó 1 noche en junio de 2023
Respuesta de Scott, el 20 jun. 2023
Thank you for the great review, Gerardo. We're thrilled you enjoyed your stay with us!
10/10 Excelente
Mohini
Viaje familiar
23 may. 2024
Good location. Close to everything, eg down town, restaurants…
Mohini
Se hospedó 3 noches en mayo de 2024
10/10 Excelente
Dave
22 may. 2024
Le gustó: Limpieza y condiciones de la propiedad
Property was clean and centrally located.
Dave
Se hospedó 1 noche en abril de 2024
Respuesta de Chad, el 22 may. 2024
Thanks for your positive feedback, Dave. We are glad to hear you liked our downtown location and thorough cleaning procedures. We hope to see you again!
10/10 Excelente
Trevor
Viaje familiar
22 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay!
Trevor
Se hospedó 2 noches en mayo de 2024
Respuesta de Chad, el 22 may. 2024
Thanks for the kind review, Trevor. We hope to see you again!
10/10 Excelente
Shojiro
20 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
とても満足です
Shojiro
Se hospedó 2 noches en mayo de 2024
Respuesta de Jack, el 21 may. 2024
Arigatō!
6/10 Aceptable
Allan
Viaje en pareja
20 may. 2024
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
No pool! Charge for parking!
Allan
Se hospedó 1 noche en mayo de 2024
Respuesta de Chad, el 22 may. 2024
We appreciate you giving us your feedback, Allan. We are sorry that you didn't have a look at our hotel website or give us a call ahead of time to see that we don't have a pool, in which we don't advertise having. Yes, we do charge to park in our underground parking garage that is located in the heart of downtown Banff but our price is quite low compared to the 6/hour parking fees in the parking lots around us. We hope that we can see you again in the future!
10/10 Excelente
JIANGBO
Viaje familiar
20 may. 2024
Le gustó: Limpieza, servicio y personal, servicios
Excellent location. Amazing staff. Jack showed us how to get the breakfast nook by taking elevator with us together. Parking is underground and not crowded when I was there.
JIANGBO
Se hospedó 2 noches en mayo de 2024
Respuesta de Chad, el 20 may. 2024
We really appreciate you taking the time to provide us with this positive feedback. It is really nice to hear that our staff went above and beyond to make your stay with us more enjoyable. Our mission is provide the best guest experience so it is nice to hear that Jack is fulfilling this. We hope we will have the pleasure of hosting your stay again!
8/10 Bueno
Harry
Viaje familiar
20 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Central location in Banff with great choice of restaurants and shops. Underground parking very convenient.
Harry
Se hospedó 1 noche en mayo de 2024
Respuesta de Chad, el 20 may. 2024
We are happy to hear that you enjoyed our perfect downtown location and our convenient underground parking garage. We hope that we can see you again!
6/10 Aceptable
Kelli
Viaje familiar
19 may. 2024
Le gustó: Limpieza
No le gustó: Servicio y personal
Unfortunately I was scolded by staff at the front desk while checking in. I was originally going with my son and booked a room two queen beds. My hubby and daughter decided to join us last minute, the staff member told me I had to pay an additional $40 per person which was fine. It was the first thing out of her mouth and telling me I did it wrong. If I had done it correctly, the higher price would have shown up. Very annoyed with me and very rude. I was kinda speechless. I have never had to call a hotel and change something unless I needed more beds or rooms. I did not appreciate it her discord for me. If I was trying to hide two people I would not have brought them into the tiny lobby with their luggage. She then told me we were not guaranteed to get in until four, that is our guaranteed time. I understood that as well. We stood by the fireplace, soaking wet and frozen while watching other families check in and get their keys. We did not feel welcome, Only when I mentioned placing a review to my son did she walk over with the keys. We also had some kids knick on our door and run after we settled down for the evening. And again early in the morning. I did not realize there was no air conditioning, but they had a large fan…my bad. The location was amazing but we will never stay there again.
Kelli
Se hospedó 1 noche en mayo de 2024
10/10 Excelente
Jag
Viaje familiar
17 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
its location
Jag
Se hospedó 2 noches en mayo de 2024
Respuesta de Karleen, el 20 may. 2024
Thank you for your kind review, Jag. We hope to welcome you again sometime!
2/10 Terrible
Fatima
15 may. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fatima
Respuesta de Jack, el 16 may. 2024
Dear Fatima,In order to treat all our guests fairly and as a key element in hotel fire safety/security, all of our reservations need to accurately reflect the number of adults and children in each room. We truly appreciate that plans change or booking details can be easily missed, but we do need to update the details to reflect what is right. We do apologize if this seemed more forward than intended at check-in and we had hoped that your discussions with our Front Office Manager had left you feeling more assured - sorry that this doesn't seem to be the case. Should you wish to continue the discussions or share any more feedback please reach out.Best regardsBML
8/10 Bueno
Noela
Viaje familiar
15 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location
First time I have ever stayed in a hotel without a fridge in the room
Noela
Se hospedó 1 noche en mayo de 2024
Respuesta de Chad, el 15 may. 2024
Hello Noela, thanks for the kind review. Well currently our standard rooms don't come with mini fridges, however, we do have mini fridges available for free upon request. Next time you return just let us know you'd like a fridge and we can have 1 in the room for your arrival. We look forward to seeing you again!
8/10 Bueno
KA KEUNG
Viaje en grupo
14 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Centrally located and good service in general. Room service overall good but the cups provided in the room is full of coffee stain.
KA KEUNG
Se hospedó 4 noches en mayo de 2024
Respuesta de Jack, el 15 may. 2024
Dear Ka Keung,We are pleased to hear you were happy with the service and enjoyed our location. We appreciate your feedback and will always work to improve on our short fallings!Best BML
10/10 Excelente
elaine
Viaje en pareja
14 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very central great underground car park
elaine
Se hospedó 2 noches en mayo de 2024
Respuesta de Chad, el 14 may. 2024
Hello Elaine, thanks so much for the kind review, we are glad to hear you liked our convenient location and underground parking garage. We hope to see you again!
10/10 Excelente
Mark
13 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Mark
Se hospedó 3 noches en mayo de 2024
Respuesta de Jack, el 15 may. 2024
Dear MarkThank you for staying with us and leaving a perfect score!Best BML
10/10 Excelente
Darlene
Viaje en pareja
13 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really enjoyed the views from the balcony and just the friendly staff could have been more variety for complementary breakfast, but overall extremely satisfied
Darlene
Se hospedó 4 noches en mayo de 2024
Respuesta de Karleen, el 13 may. 2024
Thank you for your wonderful review, Darlene. We are happy to hear you enjoyed your balcony room after the upgrade! Thank you for your feedback for our complimentary continental breakfast and we will take into account. We hope to welcome you again next time!
8/10 Bueno
Lisa
Viaje familiar
13 may. 2024
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
There was no fridge or microwave in the room, given we are in 2024 this should be a standard. The hotel is clean with. Unique decor but should be updated. Staff is very friendly. Beautiful location
Lisa
Se hospedó 3 noches en mayo de 2024
Respuesta de Karleen, el 13 may. 2024
Thank you for your review, Lisa. We are happy to hear you find our hotel clean and staff friendly. Our standard room doesn't come with a fridge or microwave but it's available upon request. We certainly hope next time we can get you into the room with both fridge and microwave! Have a wonderful day!
8/10 Bueno
Eric, Queanbeyan East
Viaje en pareja
12 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is an older property with a very specific look. It is mountain lodge and the theme is carried thru the property very well. We had a 4 poster bed which was very tall but what we expected. The bathrooms are in need of an update but are serviceable. The continental breakfast is barely adequate, and the breakfast room tries to fit too many inside it. It is safe and walkable. Location is perfect.
Eric
Se hospedó 2 noches en mayo de 2024
Respuesta de Karleen, el 13 may. 2024
Thank you for your detail review and feedback, Eric. We are happy to hear you like our mountain lodge theme and our convenient downtown location. We will definitely take into account with your dissatisfaction of our complimentary continental breakfast and bathrooms for future improvement. We hope to improve your review in future but we do hope enjoyed your time in Banff
8/10 Bueno
Sheldon
Viaje de negocios
12 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location. Friendly and helpful staff.
Sheldon
Se hospedó 3 noches en mayo de 2024
Respuesta de Karleen, el 12 may. 2024
Thank you for your nice review, Sheldon. We are glad to hear you find our staff friendly and helpful! We look forward to welcome you again next time!
10/10 Excelente
David
11 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
David
Se hospedó 2 noches en mayo de 2024
Respuesta de Karleen, el 12 may. 2024
Thank you for your kind review, David!
10/10 Excelente
Paul Curtis
Viaje en pareja
11 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful centrally located hotel
Paul Curtis
Se hospedó 1 noche en mayo de 2024
Respuesta de Karleen, el 11 may. 2024
Thank you for your nice review, Paul. We are happy to hear you like our convenient downtown location! We hope to welcome you again next time.
10/10 Excelente
Mike
10 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Mike
Se hospedó 2 noches en abril de 2024
Respuesta de Karleen, el 11 may. 2024
Thank you for your kind review, Mike. We hope to welcome you again.
10/10 Excelente
Taylor
Viaje familiar con niños
10 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
great place!
Taylor
Se hospedó 1 noche en febrero de 2024
Respuesta de Karleen, el 10 may. 2024
Thank you for your kind review, Taylor.
10/10 Excelente
LICHANG
9 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very good service
LICHANG
Se hospedó 5 noches en mayo de 2024
Respuesta de Chad, el 20 may. 2024
We are very pleased to hear that you had a good stay with us and enjoyed our friendly staff. We hope to see you again!
10/10 Excelente
Vince
8 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ideal location in center of Banff.
Vince
Se hospedó 2 noches en mayo de 2024
Respuesta de Karleen, el 10 may. 2024
Thank you for your nice review, Vince! We are glad to hear that you like our convenient downtown location. We hope to welcome you again next time!
10/10 Excelente
David
6 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
David
Se hospedó 1 noche en mayo de 2024
Respuesta de Karleen, el 7 may. 2024
Thank you for your nice review, David! We hope to welcome you again next time!
10/10 Excelente
Jeff
5 may. 2024
Jeff
Se hospedó 1 noche en mayo de 2024
Respuesta de Karleen, el 6 may. 2024
Thank you for your review, Jeff. We hope to see you again next time!
10/10 Excelente
Dale
Viaje en pareja
5 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A property that reflects its authentic historiy in Banff. It is in the heart of the action but a block removed from the mosh pit known as Banff Avenue. It is a welcoming unpretentious property.
Dale
Se hospedó 1 noche en mayo de 2024
10/10 Excelente
Carin
5 may. 2024
Le gustó: Condiciones de la propiedad
Love everything about Brewster Mountain.
Carin
Se hospedó 3 noches en mayo de 2024
8/10 Bueno
David
Viaje familiar
4 may. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The hotel it self was very nice, all the staff were friendly and helpful. The 1 thing off was the housekeeping, not consistent, and when they did show up, they didn't do much, kind of strange.
David
Se hospedó 4 noches en abril de 2024
Respuesta de Jack, el 5 may. 2024
Hi David,Thanks for the detailed review and feedback. We had recorded your housekeeping preferences as every other day at check-in, but we apologize that this fell below your needs. You are always welcome to speak to our Front Desk team with any queries. We do hope you enjoyed the room upgrade and we hope to host you again!BestBML
6/10 Aceptable
Jillian
2 may. 2024
Le gustó: Limpieza y servicio y personal
Jillian
Se hospedó 2 noches en marzo de 2024
Respuesta de Jack, el 4 may. 2024
Dear Jillian,We appreciate you taking the time to complete a review of your stay and we are happy to hear things were overall positive. We have reached out to you directly to ask what we could do better and we hope we get the chance to improve the score in future.All the best,BML
8/10 Bueno
Christopher
Viaje en pareja
2 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was convenient for everything we wanted to do in Banff
Christopher
Se hospedó 3 noches en abril de 2024
Respuesta de Karleen, el 3 may. 2024
Thank you for your kind review, Christopher. We are glad to hear you liked our prime downtown location in Banff!
10/10 Excelente
Vanda
2 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My favourite place to stay in Banff! Amazing location! Gorgeous decor. Only “bad” thing - no fridges in rooms.
Vanda
Se hospedó 2 noches en abril de 2024
Respuesta de Karleen, el 3 may. 2024
Thank you for your review, Vanda. We are glad to hear you liked out downtown location. While our standard room doesn't come with a fridge, it can be put in room upon request! And all the room types from our Deluxe room onwards will have fridge in them as well. We hope to welcome you again next time!
6/10 Aceptable
Phyllis
1 may. 2024
Le gustó: Limpieza
Wasn't a good match for an order adult. Not good for physically challenged person. Breakfast was available at the basement level with no option for an elevator. The room was noisy due to plumbing issues which explains why there was ear plugs on the table between the beds.
Phyllis
Se hospedó 1 noche en abril de 2024
Respuesta de Jack, el 2 may. 2024
Dear Phyllis,Our breakfast area does have alternative access options, however we avoid mentioning this to limit guest activity around vehicles. We apologize that this information wasn't made available to you during your nights stay with us. Earplugs are provided as standard to each room, for lighter sleepers or those that prefer, but we will be sure to follow up on the mentioned plumbing issues.We hope to improve your review in future but we do hope enjoyed your time in Banff!BestBML
8/10 Bueno
Kareen, Brampton
Viaje de negocios, Viaje familiar
1 may. 2024
Le gustó: Servicios
Try getting fridge in the rooms.
Kareen
Se hospedó 1 noche en abril de 2024
Respuesta de Jack, el 2 may. 2024
Dear Kareen,Thank you for taking the time to leave a review. Fridges can be available on request via our Front Desk, or are readily available in our Deluxe room types. We hope you otherwise had a great night in Banff with us!BestBML
10/10 Excelente
Kaci
Viaje en pareja
1 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Its in the heart of the city and underground heating parking friendly staff and can walk around the city easily and conveniently
Kaci
Se hospedó 3 noches en abril de 2024
Respuesta de Karleen, el 3 may. 2024
Thank you for your wonderful review, Kaci. We are happy to hear you enjoyed your stay with our friendly staff and you made good use of our on-site underground parking. We hope to welcome you again next time!
10/10 Excelente
Lyle
30 abr. 2024
Lyle
Se hospedó 1 noche en abril de 2024
Respuesta de Chad, el 20 may. 2024
Thanks for the great review, Lyle. We are glad to hear that you enjoyed your stay with us and we hope to see you again!
10/10 Excelente
Jocelyn
30 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful hotel with amazing front desk staff! I loved sitting on my balcony and sipping coffee while looking at the mountains and the soaker tub in my room was fantastic. The bed was very comfortable, and the complimentary breakfast was delicious. Thank you for a lovely mini-vacation.
Jocelyn
Se hospedó 2 noches en abril de 2024
Respuesta de Karleen, el 30 abr. 2024
Thank you for your wonderful comment, Jocelyn. We are glad to hear you enjoyed the balcony with mountain view from your room. We hope to welcome you again next time!
6/10 Aceptable
Charlotte, Abbotsford
29 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very cute hotel. Free breakfast was quite nice.
However, my room was above an alley and I was awakened by garbage trucks, then later, delivery trucks. The underground parking lot is very, very small and designed for small vehicles.
Charlotte
Se hospedó 1 noche en abril de 2024
Respuesta de Karleen, el 30 abr. 2024
Thank you for your review, Charlotte. We are glad to hear you are satisfied with our complimentary continental breakfast. We are sorry about the noise of trucks from the alleyway. Being in the prime downtown location, most of our Standard rooms are indeed facing the alleyway side unfortunately. All the other room types except Standard rooms will face either Bear Street/Caribou Street/our inside courtyard. We also have an option for guaranteed balcony with view room with additional charge. Hopefully next time we can get you some other rooms facing the other side of the street.
10/10 Excelente
Kaitlin
29 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Kaitlin
Se hospedó 4 noches en abril de 2024
Respuesta de Karleen, el 30 abr. 2024
Thank you for your nice review, Kaitlin!
8/10 Bueno
David
Viaje familiar
29 abr. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The property its self was nice and I enjoyed the room. The staff was really not trained and seemed to freak out at everything at the front desk. To be fair it was mainly one stressed out girl who was fairly rude and didn't listen. The breakfast nook staff was very nice.
David
Se hospedó 2 noches en abril de 2024
Respuesta de Jack, el 2 may. 2024
Hi David,Thank you for sharing your experience. With the seasonal nature of Banff, training new staff is fundamental through our shoulder seasons. We aim for this to be as little of an impact on our guests as possible but we were all new once!We hope we can improve on your experience next time and wish you safe travels!BestBML
10/10 Excelente
Catherine Durham
Viaje familiar
28 abr. 2024
Le gustó: Servicios
Great location! Room was very clean and quiet. Breakfast was included and was much better than we expected, with hot and cold items (sausage, oatmeal, pastries, bagels, cereal, yogurt, boiled eggs, etc). We would definitely stay here again.
Catherine Durham
Respuesta de Jack, el 29 abr. 2024
Hi Catherine,Thanks for taking the time to complete a review and we hope to welcome you back in future!BestBML
8/10 Bueno
Sebastian
28 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sebastian
Se hospedó 2 noches en abril de 2024
Respuesta de Karleen, el 30 abr. 2024
Thank you for your review, Sebastian.
8/10 Bueno
Stephen
28 abr. 2024
Stephen
Se hospedó 1 noche en abril de 2024
Respuesta de Karleen, el 18 may. 2024
Thank you for your nice review, Stephen. We hope to welcome you again next time!
10/10 Excelente
Byron
27 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff, clean and comfortable rooms and a great location.
Byron
Se hospedó 1 noche en abril de 2024
Respuesta de Jack, el 29 abr. 2024
Dear ByronWe appreciate your kind words and are glad you enjoyed your stay with us. We hope to see you again on your next trip to Banff!Best BML
10/10 Excelente
Joshua
Viaje en grupo
26 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed our stay!
Joshua
Se hospedó 1 noche en abril de 2024
Respuesta de Jack, el 27 abr. 2024
Hi Joshua,We are super happy to hear you enjoyed your stay and appreciate the review. We hope to see you again soon!Best BML