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Opiniones de Kempinski Mall Of The Emirates

5 out of 5
Kempinski Mall Of The Emirates
Sheikh Zayed Road, Al Barsha, Dubai

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 639 de 955 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 220 de 955 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 52 de 955 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 20 de 955 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 24 de 955 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

virginia

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

10/10 Excelente

Alberto

Se hospedó 7 noches en noviembre de 2022

10/10 Excelente

Maria E.

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo perfecto estuvimos muy poco tiempo
Se hospedó 1 noche en febrero de 2022
Respuesta de Slim Zaiane, el 21 feb. 2022
Dear Ms. Maria, The satisfaction of our valued guests is our priority, and we aim to ensure our guest experience, from arrival to departure, is always a smooth one. I am glad that we achieved this during your stay with us. We hope to welcome you once again. Yours sincerely, Slim Zaiane General Manager

10/10 Excelente

lis, San Salvador de Jujuy Argentina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel. 5 * check in y check out rapidisimo, personal muy amable y predispuesto desde que llegas hasta q te vas te hacen sentir muy bien atendido. Queda cerca del tren, y bueno dentro del Mall, que te soluciona todo al momento del desayuno almuerzo cena y compras. Lo recomiendo 100%.
Se hospedó 13 noches en enero de 2019
Respuesta de KIDXB, el 17 feb. 2019
Dear Guest, Thank you very much for taking the time to share your feedback in regards to your recent stay with us. We are delighted to know that you enjoyed your stay with us. We highly appreciate your comments about our service and location. We look forward to your next visit in the near future. Yours sincerely, Slim Zaiane General Manager

10/10 Excelente

MARCELO, CORRIENTES, ARGENTINA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
SALIS ESQUIANDO A LA NIEVE DE TU HOTEL EN DUBAI

10/10 Excelente

Asseel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 7 noches en abril de 2024

2/10 Terrible

Sabahat

Se hospedó 4 noches en marzo de 2024

6/10 Aceptable

Michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Lobby lacks bar, coffee shop is in the lobby with people checking in….not a good look for a coffee. All a bit clinical.
Se hospedó 3 noches en marzo de 2024
Respuesta de Slim Zaiane, el 5 abr. 2024
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a rating and feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Christiane

Se hospedó 6 noches en febrero de 2024

10/10 Excelente

Hussam, Beirut

Se hospedó 1 noche en diciembre de 2023
Respuesta de Slim Zaiane, el 28 feb. 2024
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Murtadha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 5 noches en enero de 2024
Respuesta de Slim Zaiane, el 31 ene. 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Walid K

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Azzedine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel that had everything
Heel compleet hotel voor herhaling vatbaar
Se hospedó 7 noches en enero de 2024
Respuesta de Slim Zaiane, el 31 ene. 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

6/10 Aceptable

MOHAMMAD TASLEEM

Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Shower was terrible did not work properly
Se hospedó 2 noches en enero de 2024
Respuesta de Slim Zaiane, el 31 ene. 2024
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. We appreciate your feedback, and thank you for sharing your experience as this only improves our service. Please rest assured that your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Murtadha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent
Se hospedó 5 noches en enero de 2024
Respuesta de Slim Zaiane, el 15 ene. 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Everything was perfect!
Se hospedó 3 noches en diciembre de 2023
Respuesta de Slim Zaiane, el 9 ene. 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a 10/10 review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en diciembre de 2023
Respuesta de Slim Zaiane, el 9 ene. 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a 10/10 review rating. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

8/10 Bueno

Muhammad

Viaje familiar
Le gustó: Limpieza
It was amazing, cleaning was very good specially praveen cleaner did very good job, Toilet, room design and furniture provided is marvellous, some issues also found like mattress is not so good cattle not provided in the room swimming pool is very small and no kids playarea and kids activities.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Slim Zaiane, el 3 ene. 2024
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a review rating and feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

6/10 Aceptable

Ashok

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Need service with a smile.
It was a long awaited trip and considering the proximity to the shopping centre and my past experience ( 18 years back) chosen this property to surprise my family. Paid a premium for a three night stay wherein I had the opportunity to have stayed at Armani hotel for the price. The shuttle service driver at airport was very professional , pleasing and prompt. Despite giving all details and opted for upgrade , was asked to pay about 2000 dollars per night for a chalet upgrade (per night) and have made all the payments upfront and it took almost 30 minutes for a checkin after a 22 hr long flight. Could have been better if opted some water or some refreshments. Had given requests and opted to pay for to keep some local dates, chocolates, for my wife and son as a surprise and found none of them being there. Called the coincerige almost 3 times to remind them and waited till 11pm . The corner suite lot of space was wasted , could have used it better. No cutleries in the room, there was a drip leakage in the toilet from the bulb on top. couple of time the room was not even cleaned and bed not folded. the perfume in the entire floor was so so overpowering that we had to close the nostrils to avoid getting a head ache. Raised the issue the day before departure, and the service was much better after that and they tried to offer a complimentary ride to airport. I am from the service industry too, there was hardly any who was smiling and greeting u throughout.. Little disappointed
Se hospedó 3 noches en diciembre de 2023
Respuesta de Slim Zaiane, el 31 ene. 2024
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. It's unfortunate to read about your experience as we want only a perfect stay for our guests. Please rest assured that your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Irman

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Mohammed the manager at Olea restaurant was very friendly and helpful!
Se hospedó 13 noches en diciembre de 2023
Respuesta de Slim Zaiane, el 9 ene. 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Grant

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Still Great
Room is amazing as always but service not as great as previous trips. Room was missing kettle and wine opener and just wasn’t as attentive in butler service as previous trips.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Slim Zaiane, el 3 ene. 2024
Dear Guest,Thank you for patronizing Kempinski Hotel Mall of the Emirates. I am delighted that you chose to stay with us once again. Your loyalty to Kempinski means a lot to us and is greatly appreciated. It is always a pleasure to host you, and we are looking forward to welcoming you back.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

helena

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Always effective hotel and top personal at the front desk. Excellent housekeeping and pool personal. If you want a hotel that has a a working fast front dest stuff then this is the hotel in dubai.
Se hospedó 5 noches en diciembre de 2023
Respuesta de Slim Zaiane, el 3 ene. 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a five-star review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Ali, SANAD

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was clean. Staff were friendly and helpful. The only negative would be that the technology in the room is old and you need to go switch off each light individually.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Slim Zaiane, el 3 ene. 2024
Dear Guest,Thank you for taking the time to leave a five-star review rating. I am delighted that your stay with us was wonderful. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Muhammad Faisal

Se hospedó 3 noches en noviembre de 2023
Respuesta de Slim Zaiane, el 3 ene. 2024
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a review rating. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Nasser

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Slim Zaiane, el 12 dic. 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

6/10 Aceptable

Ayesha

Le gustó: Limpieza y servicios
The hotel was only good to come back and sleep in. I chose it for the location due to work commitments (opens into the Mall). View from room was awful - pipes etc. No iron provided with the room, safe vault did not work (lock not working), power socket next to bed did not work, extra towels did not smell good. Concierge welcome service not great. As good as a basic hotel on this occasion.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Slim Zaiane, el 1 dic. 2023
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. We appreciate your feedback, and thank you for sharing your experience as this only improves our service. Please rest assured that your feedback has been addressed with the appropriate team to prevent this issue from occurring in the future. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Peter, Toronto

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property and staff were great but the room location was very disappointing as all we saw was big air conditioning pipes.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Slim Zaiane, el 1 dic. 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating and feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Shaheen

Se hospedó 4 noches en noviembre de 2023
Respuesta de Slim Zaiane, el 1 dic. 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Wilmar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelent place
Se hospedó 3 noches en octubre de 2023
Respuesta de Slim Zaiane, el 1 dic. 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

2/10 Terrible

Cliente verificado

No le gustó: Servicio y personal
Disappointed traveler
Cash went missing after housekeepers made my room the first morning during my stay. The loss was reported to the executive housekeeper, the security manager and two other Kempinski team members once I noticed the loss after breakfast on the same day. I was told not to report to the police and let the Kempinski team to investigate. Investigation by the Kempinski team was done after one day, and nothing was found. I then decided to report to the police. The Kempinski team offered no assistance, tried to brush me off and rejected my request to cancel the rest of the booking (7 nights booking). I had serious concern about my personal safety and the safety of my belongings during the stay at Kempinski. The loss and the response of the Kempinski team caused not only monetary loss but also emotional stress. Terrible disappointment.
Se hospedó 8 noches en octubre de 2023
Respuesta de The Management, el 15 ene. 2024
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. It's unfortunate to read about your experience as we want only a perfect stay for our guests. This is not the level of service we are known for, and we hope we can turn your experience into a more positive one should you consider returning to us in the future.Yours sincerely,The Management

10/10 Excelente

neil

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Slim Zaiane, el 1 nov. 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

2/10 Terrible

ALI, DOHA

Viaje familiar
Le gustó: Limpieza y servicios
No le gustó: Servicio y personal y condiciones de la propiedad
The front desk reception he have light at my sister my mother and sister ask for connecting room after finishing getting the key when they went up they found that these two rooms are not connected room again. She ask him if he can get a connected room. he said that I don’t have a connecting roomand when she said she will leave she will not stay in the hotel and duty manager he called. He said we can give you a connected room during that time they were very upset and they left the hotel he promised he will refund all the money.
Se hospedó 1 noche en octubre de 2023
Respuesta de Slim Zaiane, el 1 nov. 2023
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. It's unfortunate to read about your experience as we want only a perfect stay for our guests. Your feedback is important to us, and if you would like to further discuss these aspects of your stay, please reach out to us directly at a time convenient for you using the details found on our website. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Ahmed

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Slim Zaiane, el 1 nov. 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Karima

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Fijne locatie beetje in het midden van alles en verbonden met de mall of the emirates
Se hospedó 4 noches en octubre de 2023
Respuesta de Slim Zaiane, el 1 nov. 2023
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I am happy to know that you had an exceptional stay with us. I am delighted that you enjoyed our convenient location. We are indeed ideally located in the heart of Dubai and directly connected to the world-class Mall of the Emirates, making us a perfect fit for business or leisure stays. Please visit us once again. We will be looking forward to having you back.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 6 noches en octubre de 2023
Respuesta de Slim Zaiane, el 1 nov. 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

adel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
One of the nicest hotel
Nice staff quick check in and attached to emirates mall
Se hospedó 1 noche en octubre de 2023
Respuesta de Slim Zaiane, el 1 nov. 2023
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I appreciate the time you took to give us a 10/10 review rating. Your kind words are truly appreciated. We hope to welcome you back soon.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Mouhamad, Fargo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent service with friendly staff. Room are clean and wonderful Valet parking is great. Very close to the mall. You can get into traffic when you plan to leave the hotel. So always give your self extra time specially during weekends I will definitely stay In this hotel again
Se hospedó 7 noches en octubre de 2023
Respuesta de Slim Zaiane, el 19 oct. 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Hilal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Slim Zaiane, el 19 oct. 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a 10/10 review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Moayad

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was great and the location was as well. Being connected to a mall makes everything much more enjoyable because of the restaurants, shopping, and even other activities. The staff were great and very respectful. I would stay here again for sure.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Slim Zaiane, el 1 nov. 2023
Dear Guest,Greetings from Kempinski Hotel Mall of the Emirates! I am happy to know that you had an exceptional stay with us. I am delighted that you enjoyed our convenient location. We are indeed ideally located in the heart of Dubai and directly connected to the world-class Mall of the Emirates, making us a perfect fit for business or leisure stays. Please visit us once again. We will be looking forward to having you back.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

FARUK, ISTANBUL

Se hospedó 6 noches en octubre de 2023
Respuesta de Slim Zaiane, el 1 nov. 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

6/10 Aceptable

zoha

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Se hospedó 3 noches en septiembre de 2023
Respuesta de Slim Zaiane, el 1 nov. 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

8/10 Bueno

Abdullah, Riyadh

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Slim Zaiane, el 1 nov. 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

SALEHA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Special memories
It was a pleasure to celebrate my 48 birthday at the hotel with all there warm kind welcome . everything and everyone was perfect.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Slim Zaiane, el 1 oct. 2023
Dear Guest,Thank you for your heartwarming feedback. Our team strives for excellence, and your praise lets us know we're doing a great job! We appreciate you choosing to celebrate with us, and we look forward to welcoming you to the Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

4/10 Malo

Muna

No le gustó: Servicio y personal y condiciones de la propiedad
Respuesta de Slim Zaiane, el 1 oct. 2023
Dear Guest,It was a pleasure to welcome you here at Kempinski Hotel Mall of the Emirates. Your feedback is important to us, and if you would like to further discuss these aspects of your stay, please reach out to us directly at a time convenient for you using the details found on our website. We hope to have the opportunity to welcome you back so we can regain your trust in our hotel.Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Paradise

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excellent
Respuesta de Slim Zaiane, el 3 sept. 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a five-star review rating. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

10/10 Excelente

Noura

Se hospedó 3 noches en agosto de 2023
Respuesta de Slim Zaiane, el 1 oct. 2023
Dear Guest,Thank you for taking the time to leave a five-star review rating. I am delighted that your stay with us was wonderful. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates.Yours sincerely,Slim ZaianeGeneral Manager

8/10 Bueno

Fouad

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Traffic around the hotel was very bad
Se hospedó 3 noches en agosto de 2023
Respuesta de Slim Zaiane, el 3 sept. 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. I appreciate your gesture in taking the time to leave us a review rating and feedback. It was our pleasure to have you with us. We hope to welcome you once again here at Kempinski Hotel Mall of the Emirates. Yours sincerely,Slim ZaianeGeneral Manager

4/10 Malo

HARISHKRISHNA

Viaje familiar
Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Se hospedó 5 noches en julio de 2023
Respuesta de Slim Zaiane, el 6 ago. 2023
Dear Guest,Thank you for choosing to stay at Kempinski Hotel Mall of the Emirates. Your feedback is important to us. Should you wish to discuss anything further, our team is open to the opportunity to speak to you. At your convenience, please contact the hotel and ask for the manager on duty.Yours sincerely,Slim ZaianeGeneral Manager

6/10 Aceptable

Danielle

The maintenance of the hotel needs to improve, my tub was broke my entire stay even after reporting it, one of the two shower heads was busted and not fixed until two days later which housekeeping did not use water to clean those areas and or failed to report the issue as well. Overall the hotel room is very spacious and beautiful.
Se hospedó 4 noches en julio de 2023
Respuesta de Rumelia Duty Manager , el 6 ago. 2023
Dear Mr. Edward,Thank you so much for choosing us for your recent stay, I would personally like to apologize for the inconvenience caused during your stay, this is not what we expect our guests to face while staying at Kempinski Hotels. Any feedback, positive or constructive allows us to enhance our experience towards our guests.We sincerely hope that you will give us another chance to welcome you back to our hotel, this email is also a written confirmation for a complimentary upgrade to the next room category along with the lounge access. I would be more than happy to personally take care of the booking along with the stay, you can contact me directly on the contact details below. In renewing our thanks, I sincerely hope that we will have a chance to welcome you back to our property soonBest regards,Rumelia