Empire Vacations from $293

Very clean easy to get to

Staff was very polite and accommodating. Really would recommend staying there to be close to University of Pittsburgh

The room was reasonably clean upon arrival. However, for a 4 night stay we only received fresh towels and a new bar of soap once when we asked for the promised service. The service should also have included trash removal and making beds, but this did not happen. I specifically asked for the sheets on one of our beds to be changed and to get fresh towels on day 3. I asked twice (two different people), first on the evening before and again the morning of day 3. I saw one front desk clerk write a note , which he said would be given to housekeeping. The second person assured me that housekeeping had been told. I arrived back to the hotel at 11:45PM to find the room had not been touched. No fresh sheets, no towels, no trash removal, nothing AT ALL. Staff offered to give me the sheets and towels so I could do the requested service myself. With no other choice except to move all my belongings (at midnight) to another room, I took the sheets myself. So disappointing. Other notes: beds are almost as hard as the floor. One of 2 elevators was broken for 3 out of 4 nights. Highlights that kept it from being a 2 rating: complementary hot chocolate bar with cookies in the lobby. The lobby was nice. Front desk staff were pleasant but not overly warm and friendly.

Holly at the front desk was top notch! Amazing!

All in all we had a lovely stay; however there were several things that were broken in the room and the bathroom wallpaper was starting to peel. The shower head sprayed the top of the ceiling if it was turned a specific way and the window shade would not stay raised inhibiting our views. I expected a little bit more from a Hilton property. Also, as a Hilton Honors member, I was shocked to see that only certain levels of members didn’t have to pay for the complementary water. The staff was amazing! And we enjoy the location and food options nearby. Overall a pleasant experience.