Thank you for taking the time to share your valuable feedback, Joan. We sincerely apologize for the maintenance issues you had and, most of all, for the lack of towels. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.