Ferguson Vacations from $996

Customer service is in a league of its own, the staff are all happy, professional and welcoming, from the reception staff to the staff working in the bistro. Great location and easy to get around. The rooms are starting to show their age though, especially the bathrooms, however great hotel and will definitely come back.

Facility is beautiful but hall noise kept me awake snd ventilation was not working to cool room at constant temp. Staff is great

Staff courteous and late check in accommodated. 2 bedroom room poorly designed. Each queen bed had only one bedside table. No shelves or dresser in bedroom. Bathrooms very small. Kitchen had no prep area on counter. Seating was a small two seater sofa plus 4 flimsy dining chairs. Dishwasher did not drain. Coffee maker leaked water, extractor fam did not work The apartment was reasonably clean and washer dryer in good condition. Fridge next to external door need the door to open the other way. Dry difficult to access fridge. In short the interior layout and design was very poor but beds were clean and comfortable. Would not stay again.

Great location and every staff member was kind and helpful. We booked a 2 bedroom apartment as we have a toddler who is just learning to walk and it was the perfect space for her to walk around and explore. The lolly buffet was appreciated at the end of the day when walking the city. I will stay here when visiting Melbourne in future.

Great location, great rooms, great shower. Only detractor from 5 star review was odd room cleaning times meaning our room wasn’t serviced between 12-4pm for 2 out of 4 days. First world problem. Still remains my go to hotel in Melbourne and look forward to returning.