“Here’s a sharper version—firm and critical without sounding unreasonable:
This is a nice place, but our experience was seriously affected by the hotel hosting two corporate groups during our stay.
Regular hotel guests were clearly treated as a lower priority. The dinner menu available to us was essentially reduced to burgers, while the proper set menu and a noticeably better level of service were reserved for the corporate groups.
It took considerable insistence, and ultimately the……
“It is a new hotel near the city center. The staff is very nice and helpful. The room and the common areas were clean and beautiful. The breakfast could be better.”