Glencoe Vacations from $223

We love our Sheraton and our favorite staff!!! Mr. Gary L. is the best concierge ever!!! Amazing staff and always clean with super friendly staff. Very affordable as well!!

Was told by staff that the pool was being cleaned should be ready for the weekend … made clear that the pool was why I booked .. other quests at front desk said same thing … if the pool was closed for the weekend we wanted to book elsewhere … manage on duty said def open for weekend … BIG LIie .. offered no discount or return so could book some where else ruined entire weekend with my grandson

I was in town dealing with a fractured foot and a family funeral. I booked six nights because I did not know how long I would need to stay. When I learned I would not need the final night, neither Expedia nor the hotel would even discuss a partial refund or any reasonable accommodation. The accessible room made an already difficult situation worse. The shower design allowed water to spread across the bathroom floor, creating an unnecessary hazard. A bright exterior floodlight shone into the room through the blinds. It was also difficult to get help; in my experience, only one staff member was available to handle the needs of the entire hotel every day I was there. At a time when I needed safety, rest, and basic flexibility, I received none. Expedia and this hotel made an already painful time harder than it had to be. I will not use either again and strongly recommend that others choose somewhere else.