“I had a very disappointing stay at Best Western Hotel Bellevue Au Lac. The room was nothing like the photos on the website — outdated, worn, and clearly misrepresented. The facilities are old and poorly maintained.
Even worse, we experienced discrimination from staff at breakfast. We queued before another couple, but the waiter ignored us and then claimed there were no indoor tables, forcing us into a cold, semi-outdoor area. Breakfast was basically self-service (we had to pick up cutlery and……
“We were asked to pay at the hotel and it’s different from my booking experience with hotel.com that paid to hotel.com directly I’m not sure if this is normal.”