This hotel EXCEEDED expectations. From the valet, concierge, front desk, housekeeping, drivers everyone was so helpful and friendly. I traveled with my husband and one year old and each time we were going or coming, they helped us with the stroller. It was my husband’s 30th birthday and not only did they prepare a cake for him on short notice but they decorated the room to surprise him. Service was superior. The hotel is gorgeous and so accommodating. I simply have no complaints at all. Thank you Gallia for showing my family such impeccable service. You all made our first experience to Milan, Italy a memorable one! Thank you so much!