Hacienda Caltengo Tours

The property is old, which I knew, but the rooms have not been renovated in a while. The room space is very good. the staff did not allowed me to check in early even when there were rooms available, the reason was because I reserved in Expedia and not directly in the hotel...

Everything was wonderful. Beautiful room, excellent service, centrally located to major attractions. We walked from the hotel to the Basilica and all the other major attractions around there. Our welcome drink awaited us upstairs in the terrace restaurant. Food was excellent. Will def return back for a longer stay!

No formal greeting upon arrival. Did not offer any assistance with a map, sites around the city, etc. Ask about noise level in the room assigned, told it would be very quiet. But turned out our room was on the first floor in front of the street and right across is a bar that plays music all through the night with very noisy customers right outside the establishment. Our room had water leakage in the bathroom, told the front desk, but did not offer any change to a different room. It looks like a nice and new property but it seems that the renovation was subpar. The room next to us already has water damage on the wall next to our room; noticed that when housekeeping was cleaning the room. Also, housekeeping is hit or miss, several days, did not refill the complimentary water bottles even though they were empty. Same goes for the coffee pods and toilet paper. All and all, for that price point, I expect more from this hotel. Very disappointed.