哈珀斯威尔旅游套票 | 哈珀斯威尔机票+酒店优惠低至 4 折

Nice but basically an unattended VBRO. Have a number to call for “emergencies”. No mention our room was on 3rd floor with no elevator until we arrived. No coffee or tea pods available (any floor) Monday am but staff had clearly added water to the common area(s) Keurig. No response to texts sent to Ashely about pods or checkout. Parking lighting didn’t always work. Parking is lot that says hotel only but there is nowhere to register your car- so how do you know it won’t be towed? Door to room allowed a lot of light into room from hallway all night. Bed was comfortable. Location was convenient. Restaurants nearby are amazing. Upon leaving there was a sign to text a number to checkout. Would have been nice to have a text prompt or heads up before making you way to first floor w all your bags to then have to unload and text to a number only to have no reply. Hotel seemed overpriced. Wish reviews had reflected this info.

Taking long to get deposit back

We booked a stay here from 10/23-10/25. It was the only hotel available with an indoor pool for race weekend. Check-in was easy. After that we found out the pool was temporarily closed for the last 2 weeks. Too much chlorine. We get to out room. It looked fine and it was clean. In the bathroom, the toilet paper holder was barely hanging on the wall by one screw. The biggest issue we found wasn't known until late at night on 10/24. When we returned to our room, we found that the door never truly locked. All we had to do was push it with a little force and it would pop open. Thankfully, no one ever broke in while we were gone. Had we known about the pool, we would've booked somewhere a little closer to Talladega or at least on the east side of Birmingham. I will also check the electronic on the door before assuming it works.