Hassel Vacations from $196

Good food options comfortable beds

Had a fantastic stay at this hotel. The room was spacious, clean, and well-equipped with everything I needed. The staff went out of their way to make me feel welcome and were always available to help. The location was ideal, close to shops and restaurants. Would definitely stay here again.

If you are 25 or younger and you’re just coming to party, this property is fine. If you’re a bit more discerning, beware. They charge you for every little thing including late checkout. The rooms are not well appointed and very basic. There’s very little ‘Planet Hollywood’ vibe. More a party vibe. Getting anyone to help you is difficult. We couldn’t get the WiFi working…called them 6 times and no one picked up. When we did get someone, they often couldn’t help because the hotel allows very little flexibility to offer good customer service (clearly more about what they can charge you versus good customer service). The attached Miracle Mile Shops are blah. We actually upgraded to a suite and it was not clean. The bedside tables were stained and looked like they had dried blood under the glass, the curtains had moth holes in them and for a suite, I shouldn’t have to put the coffee maker on the floor to plug it in (no plug around the bar area where it was). Very disappointing.

My only complaints are: There was what appeared to be some sort of vomit or maybe food on the rug in our room. The rugs/carpet in general could use a cleaning or replacing. The pool could be open a bit longer. It closes at sunset. They also need a blender to make blended drinks! The staff is amazing. They are polite, professional, friendly, and eager to make your stay as comfortable as possible. From the concierge, valet, kitchen staff, and cleaning crew to the bartender and spa staff. They truly make your stay top notch. The rooms are beautiful and spacious. The resort is very close to the ocean, though the photos are a bit misleading since they make it look like you just go out the door onto the beach. It’s about a mile walk to get there. The massage therapist was amazing. They bring everything to your room and tailor the massage to your preferences. The deep tissue massage was exactly what I needed. I would definitely stay again!