Hatton Vale Vacations from $1,607

Great location fantastic staff. Willing and helpful

I didn't like that the weekend cleaning staff weren't very thorough. In room dining menu was scarce of meat dishes, but the food was delicious anyway. There was also a Sundays and public holidays surcharge on room service. However the room itself, was fantastic! The view was nice, the room and furniture were neat, tidy and clean. An in-room coffee pod machine with complementary pods and bottled water. The bed was extremely comfortable and luxurious. The staff were great and very helpful. Unfortunately there was no information upon/during booking about the gym and pool currently being under renovation. This was very disappointing as access to these facilities were at 2 seperate locations within an 800m radius of Ovolo. This was disclosed to me only at check-in.

Pool area very comfortable. Nice area to walk around.

One of The main reason for booking this place was the view and half of the view was blocked by a broken curtain that was 3/4 way down and couldn’t move it up or down. Also some amenities that were promised in the listing weren’t in the place such as laundry soap, sponge, and paper towels. Not such a big deal but we arrived late so had to wait until next day to buy the stuff. Weren’t very response the hosts. I told them about these problems and a couple others with no solution. 2 cooking pans scratched and not really usable. Moved a bed and was very dirty below the bed as well. For the price point I would expect better service and quality.

The property provides value for money but is very basic. It needs sprucing as blinds and door handles need repairing. Phil at the reception is the highlight of the apartment as he is understanding and effecient.