Hecken Vacations from $722

Property very clean

Kind staff, rooms showing a bit of age.

Good hotel in a good location. Rooms very stuffy as there is no air conditioning and windows cannot be left open due to proximity to Frankfurt airport. Breakfast was good but very very expensive

This hotel is charming, full of history, and beautifully preserved. It has an old-world feel that makes it unique compared to modern stays. While there’s no air conditioning—which can make it a bit warm at times—the overall atmosphere makes up for it. The staff are exceptionally kind and helpful, always going out of their way to make guests feel welcome. Guests will also appreciate the free minibar and reliable Wi-Fi, which add extra comfort to the stay. The rooms can feel a bit dusty, but not in a way that makes them unclean—more like the inevitable character of an older, historic building. The breakfast buffet offers a good selection of food, making mornings easy and enjoyable. The location is very convenient, especially if you plan to use the train for travel. That said, being close to the station and just a few streets from the red-light district means you may encounter some drug use and prostitution in the area. It’s something to be aware of, but inside the hotel itself you’ll find a safe and welcoming environment.

The property is amazing and the rooms are spacious and extremely clean and comfortable. The corridors and the landings are in contrast with the rooms and seem a little outdated. The grounds are also very nice although all the focus is especially dedicated to the golf course. The spa was enjoyable with two nice indoor and outside (small) pools. However, we found that for a 4 stars « superior » hotel certain aspects could be improved, in particular in regards to service and food options. It lacked personable service and no particular interest was taken in showing us or explaining where things were in the hotel (ie. we had to explore and find all the amenities ourselves) or what was on the menu (which was written in German) or recommending good options for children (ie. We ended up with very spicy sauces on burgers for children and no one mentioned that perhaps we should choose an alternative sauce for the kids). Just little things that would actually bring this amazing hotel to its 4 stars rating as it felt the structure was worth the stars but not the service.