Heckenbach Vacations from $1,410

The receptionist was very nice with helping me. It took a while for my reservation to reach the system, but after I emailed the confirmation I was able to get a room. The hotel itself needs an upgrade from the 70s to something more modern and possibly bigger parking areas. The shower water got hotter a few times on its own while I showered. Got lost getting to the hotel so having arrows and signs to point where you need to go would help with the directions.

The Capri by Fraser is an average to above average hotel. The rooms were exceptionally clean,and quiet, but overall the place needs a 'makeover'. The staff was very friendly, accommodating and very professional. One thing that I found self-serving was that you were REQUIRED to join their hospitality/loyalty program to be allowed an early check-in. Totally unnecessary. The hotel comports to be a "green" property, i.e., they don't make-up rooms daily. That was annoying because you have to make your own bed (I'm on vacation) and you have to make sure the towels get hung so they dry. They only made the room up once -- stayed for 5 nites. Had to request additional towels AND tissue. The location isn't the best, but manageable given the proximity of the busses, Trams and U. Had the breakfast buffet one morning. It was very good! Grapefruit juice was exceptional!! Would recommend a street view, such as it is. The back view is of an arena -- concrete behemoth. The a/c left a little to be desired..fortunately the had a fan available. No face clothes in the bathroom - BYO. Overall, it was a 'B'/'B+'.

Great experience! The property exceeded our expectations, and the customer service was outstanding. The hotel team members were friendly, attentive, and made us feel welcome. We look forward to another stay in the future.