Suite, 1 habitación, para no fumadores | Ropa de cama de alta calidad y escritorio

Opiniones de Springhill Suites by Marriott Victorville Hesperia

3 out of 5

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 421 de 722 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 209 de 722 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 54 de 722 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 17 de 722 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 21 de 722 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

9.0/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Juan Jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de MP - Guest Relations Manager, el 13 ene. 2024
Hello Juan, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excelente

Roberto

Le gustó: Limpieza y condiciones de la propiedad
La limpieza del cuarto y la amabilidad de la recepcionista
Se hospedó 1 noche en noviembre de 2023
Respuesta de MP - Guest Relations Manager, el 26 nov. 2023
Hello Roberto, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

8/10 Bueno

Ernesto Jose

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Ernesto, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

10/10 Excelente

Estela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se Los Recomiendo, Muy Bien Servicio y excelente Lugar y Excelente Limpieza
Se hospedó 2 noches en marzo de 2021

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy bonito lugar para hospedarse. La atencion del personal fue excelente
Se hospedó 3 noches en enero de 2019

10/10 Excelente

Monica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comodo
Super bien

10/10 Excelente

Raul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenientemente ubicado
Muy Amplias habitaciones limpias y bien cuidadas. Buena ubicación

10/10 Excelente

Jorge, Colima, Mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy recomendable este hotel para viaje de negocios
Todo estuvo muy bien, el desayuno muy variado y sabroso todo, mi habitacion espaciosa, limpia y cómoda, las instalaciones en general muy bien.

10/10 Excelente

PERLA, La Paz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Buena, El hotel esta bien solo tuvimos un problema con la coladera, pero lo reportamos y lo arreglaron. Ademas nos ofrecieron un desayuno de cortesia por el incidente :D Lo único malo, es que cobran estacionamiento :s

6/10 Aceptable

Yasmine

Viaje en pareja
It was fine. No problem.
Se hospedó 2 noches en abril de 2024
Respuesta de CC - Guest Relations Manager, el 15 may. 2024
Hi Yasmine! Thank you for your brief yet positive feedback. We're glad to hear that your stay with us was satisfactory and that you encountered no issues. Should you choose to stay with us again in the future, we aim to make your experience even more enjoyable. If you have any further comments or suggestions, please don't hesitate to let us know. We appreciate your business and hope to welcome you back soon.

8/10 Bueno

Lora

Le gustó: Limpieza, servicio y personal, servicios
Non-functioning hot tub, mattress due for replacement. Otherwise everything was as I expect at Marriott properties. Very clean!
Se hospedó 1 noche en abril de 2024
Respuesta de CC - Guest Relations Manager, el 22 abr. 2024
Dear Lora,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our property to be very clean, which is a standard we aim to maintain for all our guests. We apologize for any inconvenience caused by the non-functioning hot tub and the condition of the mattress. Your comments will be shared with our maintenance and housekeeping teams for further review and improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

8/10 Bueno

Wendy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de CC - Guest Relations Manager, el 22 abr. 2024
Dear Wendy,Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.

10/10 Excelente

Tommie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The only thing I do not like...it books up quickly. Great place to stay for business or leisure. One of my hotels I stay at when traveling to Victorville.
Se hospedó 3 noches en febrero de 2024
Respuesta de CC - Guest Relations Manager, el 19 abr. 2024
Dear Tommie, Thank you for sharing your positive review and for choosing our hotel as one of your preferred places to stay when visiting Victorville. We are delighted to hear that you enjoy both the business and leisure aspects of our accommodations. We understand the challenge of securing a reservation due to high demand, and we appreciate your continued patronage despite this inconvenience.To ensure you have a comfortable stay with us during your travels, we recommend booking as early as possible to secure your preferred dates. We look forward to welcoming you back on your next trip and hope to continue being your hotel of choice in Victorville. Thank you once again for your kind words and for being a valued guest.Sincerely,

10/10 Excelente

Todd, Lakewood

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will stay there again if in the area. Thank you.
Se hospedó 1 noche en abril de 2024
Respuesta de CC - Guest Relations Manager, el 14 abr. 2024
Dear Todd, Thank you for choosing our hotel and for sharing your intent to return. We are delighted to know you had a satisfying experience and look forward to welcoming you back the next time you are in the area. Safe travels until then!Sincerely,

8/10 Bueno

Keith, Kingman

Viaje familiar
Le gustó: Limpieza y servicio y personal
Sad that your jacuzzi tub was not working. This shoul be noted on the property ID. For me that is a major deal.
Se hospedó 1 noche en abril de 2024
Respuesta de MP - Guest Relations Manager , el 6 abr. 2024
Hello Keith, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Bueno

Julio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
👍
Se hospedó 2 noches en marzo de 2024
Respuesta de MP - Guest Relations Manager , el 31 mar. 2024
Hello Julio, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Aceptable

Dennis w

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
We like the suite. Size was awesome Breakfast are lights are hard on eyes and hot water was always warm not hot. Breakfast needs to be updated.
Se hospedó 4 noches en febrero de 2024
Respuesta de MP - Guest Relations Manager , el 10 mar. 2024
Hello Dennis, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excelente

Marlita

Le gustó: Limpieza y condiciones de la propiedad
It was fine. More than fine.
Se hospedó 2 noches en febrero de 2024
Respuesta de MP - Guest Relations Manager , el 2 mar. 2024
Hello Marlita, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excelente

lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en febrero de 2024
Respuesta de MP - Guest Relations Manager , el 26 feb. 2024
Hello Lisa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel staff was friendly; kids loved the indoor pool
Se hospedó 2 noches en febrero de 2024
Respuesta de MP - Guest Relations Manager , el 21 feb. 2024
Hello Jennifer, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Bueno

Analis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed two nights for a family event. The hotel was 10 minutes from family’s house so that was convenient. Hotel was clean and quiet. The staff were very nice. Breakfast was ok, but not terrible. I would stay here again.
Se hospedó 2 noches en febrero de 2024
Respuesta de MP - Guest Relations Manager, el 10 feb. 2024
Hello Analis, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excelente

Kathy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de MP - Guest Relations Manager, el 10 feb. 2024
Hello Kathy, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excelente

Jose

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de MP - Guest Relations Manager, el 27 ene. 2024
Hello Jose, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

4/10 Malo

Ma Evita

No le gustó: Condiciones de la propiedad
Se hospedó 5 noches en enero de 2024
Respuesta de MP - Guest Relations Manager, el 21 ene. 2024
Hello Ma Evita, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Bueno

Quyen

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Decent stay.
This was a trip for a family of 5. The room was spacious in a sense that we were able to have our own mini space in a hotel room. Appreciate that there's a large living room area separate from the bedroom and a separate sink in the living room area. The free breakfast was on the slim side of things. Overall, wouldn't mind staying here next time we're visiting Mountain High Resort.
Se hospedó 1 noche en enero de 2024
Respuesta de MP - Guest Relations Manager, el 13 ene. 2024
Hello Quyen, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excelente

Tapan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super nice and clean
Se hospedó 1 noche en diciembre de 2023
Respuesta de MP - Guest Relations Manager, el 13 ene. 2024
Hello Tapan, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excelente

Nikki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de MP - Guest Relations Manager, el 13 ene. 2024
Hello Nikki, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Aceptable

Juan

Le gustó: Limpieza y servicio y personal
Mattress was wear out to the point that mi and mi wife bump into each other all nite . Shower shampoo shelf fell off on my wife feet when she was taking a shower . Really poor maintenance
Se hospedó 1 noche en diciembre de 2023
Respuesta de MP - Guest Relations Manager, el 3 ene. 2024
Hello Juan, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excelente

Rodrigo, Los Angeles

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de MP - Guest Relations Manager, el 3 ene. 2024
Hello Rodrigo, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Bueno

Brandy

Viaje familiar
Se hospedó 1 noche en diciembre de 2023
Respuesta de MP - Guest Relations Manager, el 1 ene. 2024
Hello Brandy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excelente

VERONICA

Se hospedó 1 noche en diciembre de 2023
Respuesta de MP - Guest Relations Manager, el 1 ene. 2024
Hello Veronica, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excelente

Monica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de MP - Guest Relations Manager, el 17 dic. 2023
Hello Monica, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excelente

Daniel

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice clean and spacious room and bathroom. Like they set it up for comfort over least number of square feet needed for a room and bath. Breakfast was good. Had multiple options to find something you liked.
Se hospedó 1 noche en noviembre de 2023
Respuesta de MP - Guest Relations Manager, el 3 dic. 2023
Hello Daniel, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

6/10 Aceptable

Gabriela

Se hospedó 1 noche en noviembre de 2023
Respuesta de MP - Guest Relations Manager, el 17 dic. 2023
Hello Gabriela, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Malo

Isabel

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Rooms are very big which was great. We picked this hotel for the pool and the breakfast. Breakfast was very limited and not good at all, ended up eating out 3/4 days we stayed. The pool looked like it hasn’t been cleaned. Staff was very friendly so that was a plus!
Se hospedó 4 noches en noviembre de 2023
Respuesta de MP - Guest Relations Manager, el 3 dic. 2023
Hello Isabel, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excelente

Brinda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was so convenient being close to a lot of shopping and eating places
Se hospedó 2 noches en octubre de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Brinda, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

2/10 Terrible

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Hot tub under construction WITHOUT notice!
The hot tub was under construction WITHOUT notice! This was one of the main reasons why we chose this property. This is the second time we've had this issue when booking with hotels.com. Reconsidering using hotels.com. There should be better communication with the properties & construction matters. There should be a discount given or something due to the misleading advertising of ALL amenities available.
Se hospedó 1 noche en noviembre de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Valued Customer, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello William, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excelente

Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean quiet hotel
Stayed 1 night, Monday. Was quiet in the hallway & no loud outside noise. Clean room & building. Good service in checkin & breakfast was tasty, hot & cold food. Well lit parking lot.A bit priced but everything is going up. Would stay here again.
Se hospedó 1 noche en octubre de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Edward, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excelente

Josue

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Josue, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 Bueno

Lauro

Se hospedó 1 noche en octubre de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Lauro, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excelente

Paul

Se hospedó 1 noche en octubre de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Paul, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

6/10 Aceptable

Bongjoo

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Free breakfast so bad quality. Eggscramble smells garbage.
Se hospedó 1 noche en septiembre de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Bongpo, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excelente

Moises

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really enjoyed this day. Great customer service at the front desk.
Se hospedó 2 noches en septiembre de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Moises, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

2/10 Terrible

sherrie

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Sherrie, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The cleaning of the room and bathroom and sheets
Se hospedó 1 noche en agosto de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Robert, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excelente

Tina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Tina, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excelente

Jose

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Jose, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

2/10 Terrible

Royer

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Unfortunately this Hesperia location was a huge disappointment. This location felt more like a cheap Marriott hotel rather than a Springhill. Green carpets, outdated bathroom, outdated living room area, 1 tv didn't work, the other TV's remote didn't have batteries, no divider between the room and living room. The icing on the cake for me was the loud and squeaky A.C. that didn't let me sleep all night. The woman that checked me in, although she was training, was extremely friendly and professional. I want to make sure it's clear that my issue is with the hotel itself and not the employees.
Se hospedó 1 noche en julio de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Royer, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Malo

Gina

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Couldn’t check in cause I didn’t have my real ID. I had my expired ID and the peace of paper that DMV gives you until my real one came in the mail. Couldn’t use it so had to go to another hotel.
Se hospedó 1 noche en julio de 2023
Respuesta de MP - Guest Relations Manager, el 19 nov. 2023
Hello Gina, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.