SureStay Plus Hotel by Best Western Houston Medical Center

Photo gallery for SureStay Plus Hotel by Best Western Houston Medical Center

Featured Image
Indoor Pool
Indoor Pool
Pillowtop beds, in-room safe, desk, laptop workspace
Pillowtop beds, in-room safe, desk, laptop workspace

Overview of SureStay Plus Hotel by Best Western Houston Medical Center

SureStay Plus Hotel by Best Western Houston Medical Center

2.5 out of 5

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Gym
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
6700 Main Street, Houston, TX, 77030

Explore the area

  • Popular LocationRice University5 min walk
  • Popular LocationHouston Methodist Hospital7 min walk
  • Popular LocationTexas Children's Hospital8 min walk
  • AirportHouston, TX (HOU-William P. Hobby)27 min drive

Choose dates to view prices

About this area

Houston

SureStay Plus Hotel by Best Western Houston Medical Center is located in Texas Medical Center, a neighborhood in Houston, and is in the city center and near a metro station. Houston Maritime Museum and Rice Stadium are cultural highlights, and some of the area's activities can be experienced at River Oaks Country Club and Houston Country Club. Cockrell Butterfly Center and Houston Zoo are also worth visiting.

What's nearby

  • Rice University - 5 min walk
  • Houston Methodist Hospital - 7 min walk
  • Texas Children's Hospital - 8 min walk
  • Houston Maritime Museum - 10 min walk
  • Houston Zoo - 9 min drive

Getting around

  • Dryden/TMC Station - 6 min walk
  • Houston Station - 21 min drive
  • Houston William Hobby Airport (HOU) - 27 min drive

Restaurants

  • Two Guys Pizzeria — 11 min walk
  • Pasha Restaurant — 20 min walk
  • Istanbul Grill & Deli — 3 min drive
  • The Ginger Man — 3 min drive
  • El Meson — 3 min drive

About this property

SureStay Plus Hotel by Best Western Houston Medical Center

Houston hotel in Texas Medical Center with free breakfast and free area shuttle
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and concierge services. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Additionally, laundry facilities, a 24-hour front desk, and express check-in are onsite. All 125 rooms provide conveniences like refrigerators and microwaves, plus pillowtop beds and flat-screen TVs with satellite channels. WiFi, coffee makers, and free local calls are among the other amenities available to guests.
SureStay Plus Hotel by Best Western Houston Medical Center offers 125 air-conditioned accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers.

This Houston hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.1 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • Free area shuttle

Food and drink

  • Free full breakfast

Things to do

  • 24-hour fitness center

Family friendly

  • Cribs/infant beds (surcharge)
  • Free area shuttle
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Cribs/infant beds (surcharge)
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer

Entertainment

  • 32-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3 PM
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 10.0 per stay
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.1 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

We should mention

Up to 2 children 15 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Plaza Hotel Medical Center
Best Western Plaza Medical Center
Best Western Plaza Hotel Houston
Best Western Plaza Houston
Houston Best Western
Best Western Houston
Best Western Plaza Hotel And Suites At Medical Center Houston
SureStay Plus Hotel Houston
SureStay Plus Houston
SureStay Plus Best Western Houston
SureStay Plus Hotel Houston Medical Center by Best Western
SureStay Plus Hotel by Best Western Houston Medical Center Hotel

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 307 out of 945 reviews
5 - Excellent 32%
Rating 4 - Good. 367 out of 945 reviews
4 - Good 39%
Rating 3 - Okay. 152 out of 945 reviews
3 - Okay 16%
Rating 2 - Poor. 85 out of 945 reviews
2 - Poor 9%
Rating 1 - Terrible. 34 out of 945 reviews
1 - Terrible 4%

4.0/5

Cleanliness

4.1/5

Staff & service

3.6/5

Amenities

3.7/5

Property conditions & facilities

3/5 Okay

Business traveler
Disliked: Staff & service
This hotel was an adequate place to sleep, but I would not stay here again if given the option. My two positives are that the room appeared clean and the A/C worked. No employees were ever at the front desk to greet guests or address their needs (had to ring a bell at both check-in and check-out). The lobby bathrooms were locked and no one was around to provide access. The phone in the room did not work, so had to call the front desk using my cell phone to request more towels. I was told the towels would be up within 30 minutes, and they ended up taking 1 1/2 hours to show up after I called again to repeat the request. The towels were tiny/smaller than standard and rough/scratchy. The showers did not get warmer than lukewarm but had nice pressure. The provided soap was chalky and dried out your skin, though was adequate for hand-washing. The beds were extremely soft, so luckily I was not traveling with my husband, or we would have been rolled together like a taco in the bed. The pillows were small lumpy squares - I didn't realize they even made pillows smaller than standard size. The refrigerator in the room did not work. We had brought home leftovers that had to be thrown away because we realized when grabbing a room temperature soda covered in condensation the following morning that the fridge wasn't working. The neighborhood was fine during the daytime, but I did not feel safe walking alone outside at night.
Stayed 3 nights in Sep 2021

2/5 Poor

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We have stayed here in the past but not again. This was an extremely aggravating stay. When we arrived, the electricity was out. This was not a big inconvenience and we chose to wait until the power came on. We were placed in rooms near each other. This was appreciated. We were not in the rooms very long because the tv would not work in one of them. We were moved from two rooms to one suite. The phone would not work in the suite. Still not a big deal because we use cell phones anyway. We were assured we would not be charged for the first two rooms, only for the suite. We noticed the charges on the bank account and asked again as we were checking out. We were again assured that the only charge would be for the suite because we did not stay in the other rooms. I have tried to work through Expedia and have called the hotel directly to no avail. We still are being charged for rooms that we did not stay in not even for an hour. I again attempted to speak to someone at the hotel today. I was put on hold and waited 20 minutes until the call was disconnected. This is too frustrating to take a chance on another situation like this. It seems the only option is to contact our bank to try to rectify the charges. It’s too bad because the staff is nice but seem to be overworked and there is just not enough help.
Stayed 3 nights in Sep 2021

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very convenient to stay if you are visiting the medical area. The staff was so nice and helpful.
Stayed 1 night in Sep 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like staying at the SureStay Hotel. We have stayed here several times when my daughter needed to go to MD Anderson. They have a shuttle to get us over there. The only problem is that when we are really late at MD Anderson we have had to find our own transportation back to the hotel. The staff is wonderful and try to help is every way they can. We will continue to stay here because it is close and cost effective for long stays.
Stayed 4 nights in Sep 2021

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to MDAnderson was good. First room we were in was very small and we could not hardly see out the window was in bad repair, carpet was very dirty in both rooms. Front elevator did not work so extra waiting and cramped using the back elevator only which was small and made noises. The last night we were there the whole hotel lost power for over three hours, It Was HOT! There's more but not going to spend the day doing this.
Stayed 8 nights in Sep 2021