Ratings based on 535 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from dallas tx

Bloody sheets and stained carpets

Posted Aug 18, 2017
I've stayed at this hotel twice now, the first time was less horrible than my most recent stay. Plain and simple this hotel is garbage. I expect two things at a hotel, cleanliness and functionality. This hotel smelled like a gym sock, the carpet in the halls were destroyed with stains, and my Rooms ac unit didn't work. Then to top it off there were actual blood or feeces stains on my comforter I didn't even bother asking for another room. The hotel clerk downstairs was that obnoxious that I chose not to even bother, it was only one night, and it will be my last!!
3 out of 5
by A verified traveler

Not for the price!

Posted Jul 18, 2017
Room was clean but for the following reasons, we'll never stay again. 1. Inadequate room lighting. 2. NO USB charger ports anywhere. Even regular outlets were oddly located: none on nightstand or desk. 3. Very noisy, hard to sleep. Hotel faces I-45 with inadequate noise control from windows. 4. No complimentary breakfast. Cold cereal was $6!
Comment from Hotel Management
Jul 18, 2017 by General Manager, Hotel Management
We're sorry your stay was less than satisfactory and I have notated your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great Hotel

Posted Jul 8, 2017
The staff were all friendly and accomodating. We had a great experience.
Comment from Hotel Management
Jul 8, 2017 by GM, Hotel Management
We are delighted you enjoyed your stay!
4 out of 5
Recommended
for Everyone
by A verified traveler from lancaster pa

Posted Jul 3, 2017
Room was nice and spacious. Very accommodating transport to Hobby airport
Comment from Hotel Management
Jul 8, 2017 by GM, Hotel Management
Thank you for your kind words!
1 out of 5
by A verified traveler from P

NEVER AGAIN

Posted Jun 11, 2017
The room was disgusting. Sheets had yellow stains all over. When I called the front desk to inform them, they sent someone to change them but still did not look clean. There was bugs in the bathroom and the staff was not a help whatsoever. Do not believe everything you see on this hotel. I was disappointed and disgusted to be there. Beware! I would think management would get back to me by now but they are giving me the runarounds.
3 out of 5
by A verified traveler

Posted May 31, 2017
When I first arrived there was a lady at the counter with headphones on, didn't greet, didn't acknowledge me until she was done doing what she was doing on her computer. I waited 5 minutes for her to attend me. To me, that was rude, a simple "I'll be right with you" would have been appreciated. The sad part, is that her name tag said "manager". I had booked 2 rooms with 2 queen beds, and was checked into 2 suites with a king bed. No apologies, they were "booked" and "didn't have anymore double bed rooms". She then "accommodated" us by saying she had 2 rollout beds size "full", but when the rollout beds arrived they were a twin size. The floor we were on (3rd) smelled horrible. The poor service from the start just made the small issues with the hotel that much worse. I don't recommend this location of Four Points.
4 out of 5
by Myra Dawn

Nice Clean Hotel

Posted May 17, 2017 on Hotels
Nice, clean hotel. My room, which had recently been renovated, was spacious and sparkling clean. The only downside was that there are no easily accessible electrical outlets except for in the bathroom. So if you want to charge your cell phone overnight, you had to do it in the bathroom or pull the bed or desk out to get to the outlets behind them.
Comment from Hotel Management
Jul 1, 2017 by Four Points Hobby, Hotel Management
thank you for your kind words
5 out of 5
by Ricardo

Excellent

Posted May 15, 2017 on Hotels
Our stay at Four Points is always great!
Comment from Hotel Management
Jul 1, 2017 by Four Points Hobby, Hotel Management
Awesome thanks!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 1, 2017 on Hotels
5 out of 5
by Damian

This traveler left a rating score only Posted Apr 28, 2017 on Hotels