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Opiniones de Fairfield Inn & Suites Indianapolis Avon

2.5 out of 5

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 197 de 328 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 77 de 328 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 17 de 328 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 17 de 328 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 328 opiniones" "

8.8/10

Limpieza

9.2/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Lewisha, Portsmouth

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome staff!!!
Se hospedó 1 noche en mayo de 2024
Respuesta de Cole Bibbee, el 11 may. 2024
Hello,Thank you for your kind words! We're thrilled to hear that our staff left a positive impression on you. Providing exceptional service is at the heart of what we do, and we greatly appreciate your recognition of our team's efforts. We look forward to welcoming you back in the future!

2/10 Terrible

David

Se hospedó 1 noche en abril de 2024
Respuesta de Cole Bibbee, el 3 may. 2024
Thank you sincerely for investing your valuable time in sharing your feedback with us. We regret to learn that your recent experience did not meet your expectations. Your insights are invaluable to us, and we would be immensely grateful if you could kindly elaborate on the specific aspects that contributed to your dissatisfaction. Your constructive feedback serves as a cornerstone for our continuous improvement efforts, enabling us to enhance the quality of our services and further refine our guest experience.

10/10 Excelente

Napasorn

Se hospedó 1 noche en abril de 2024
Respuesta de Cole Bibbee, el 26 abr. 2024
We sincerely appreciate your invaluable participation in our survey. Your feedback is highly valued, and we are delighted to learn of your positive experience with us. Looking ahead, we eagerly anticipate the opportunity to extend our warm hospitality to you once more in the future.

8/10 Bueno

Rhonda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Cole Bibbee, el 2 abr. 2024
On behalf of our team, I would like to express our sincere gratitude for selecting The Fairfield Inn & Suites of Avon as your preferred residence away from home. Your decision to entrust us with your accommodation needs is truly appreciated.We extend our heartfelt thanks for sparing your valuable time to provide us with feedback regarding your experience. Your insights are instrumental in helping us refine and elevate our services to better cater to your needs and expectations.It would be our privilege to have the opportunity to welcome you back once more in the near future, as we endeavor to continuously exceed your expectations and provide you with an exceptional stay experience.

10/10 Excelente

Todd

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The newly remodeled hotel is nice and comfortable. The staff is very helpful.
Se hospedó 1 noche en marzo de 2024
Respuesta de Cole Bibbee, el 26 mar. 2024
We're thrilled to hear that you enjoyed our newly remodeled hotel and found it to be comfortable. Our team takes great pride in providing a welcoming and accommodating experience for our guests. It's wonderful to hear that our staff was able to assist you during your stay. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable visit in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excelente

Kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall very nice property. Easy check in. Stayed in room 220. Outlet behind bed closest to bathroom needed repaired as top didn’t work and it was loose in the wall. The shower curtain was too small for the bathtub so water got on floor. My bed was terribly uncomfortable so I slept on top of comforter. But I have back pain. Needed more outlets. 220 needs updated. Would stay again but ask for updated room
Se hospedó 1 noche en marzo de 2024
Respuesta de Cole Bibbee, el 26 mar. 2024
Thank you for your detailed feedback. We're glad to hear that you found our property overall nice and had an easy check-in experience. However, we apologize for the issues you encountered during your stay, including the outlet and shower curtain concerns, as well as discomfort with the bed. Your comments are valuable to us, and we will address these issues promptly to ensure a more comfortable experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Excelente

Kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotel. Clean. Courteous staff. Would stay again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Cole Bibbee, el 26 mar. 2024
We appreciate your positive feedback! It's wonderful to hear that you enjoyed your stay at our hotel and found our facilities clean with a courteous staff. We strive to provide a comfortable and welcoming environment for all our guests, and we're thrilled to hear that you would choose to stay with us again. We look forward to welcoming you back on your next visit! If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share.

10/10 Excelente

Sean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Dylan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Rodney

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our room was very nice. However the pool water was so cold that it I got up up to my ankle and hit back out…which was sad because I chose it specifically for the pool since it was important to use for physical therapy while visiting family.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Ashley R., el 28 dic. 2023
Thank you so much for taking time out of your day to share about your experience with us! Your stay was below our standard. Our top priority is providing the best quality of service to you throughout your stay. Your feedback has been shared with the proper leadership department to prevent this from happening again in the future. We hope you reconsider us in the future when your plans bring you back to the Avon area. Have a great day!

8/10 Bueno

Jason

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Hubert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Sunday, Suwanee

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great facility , I was upgraded to executive suite . I will definitely visit again soon .
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Justin

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Michael

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Michael

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Have stayed there many times. Enjoyed it every time.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Cuma denise

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Tv didnt work the entire time, pool was way too cold to swim in, no rollaway bed, sour milk at continental breakfast. Nobody seemed to care
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Gene

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
When you can't be at home
Clean comfortable, had a decent breakfast, and lots of food choices within 3/4 mile either direction from hotel.
Se hospedó 1 noche en septiembre de 2023

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal y comodidad de las habitaciones
Very unhappy
The billing is all messed up. Extremely unhappy.
Se hospedó 3 noches en julio de 2023

2/10 Terrible

Charles

Price change in room rate from 179$ to 239$ with no notice. 3rd floor room. I’m 70 yo man had walk down 3 flights of stairs with luggage because elevator wa out not working
Se hospedó 3 noches en julio de 2023

8/10 Bueno

Frank

Viaje familiar
Le gustó: Limpieza y servicio y personal
Close to shopping and dining. Lots of things to do. The staff was very friendly and helpful. The elevator was not working while we were there and we were on the 4th floor. My husband has a very bad back so it was very difficult for him.
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Olayinka

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
It was great and environment very conducive
Se hospedó 3 noches en junio de 2023

2/10 Terrible

timothy

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The elevator was out the entire 4 day stay. No one was available to assist with porter duties. The website did not indicate the elevator being out. The second floor was under construction and smelled of tobacco and cannabis. The check in process took far longer than necessary.
Se hospedó 4 noches en junio de 2023

8/10 Bueno

David

Viaje familiar
Le gustó: Limpieza
Elevator didn’t work for 3 days of our stay and room wasn’t cleaned during stay.
Se hospedó 5 noches en mayo de 2023

10/10 Excelente

Gary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to stay.
Hampton Inns are always great to stay at. It’s one of my preferred hotels when I travel. Consistent high quality.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was great
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Carl

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front desk people were by great.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Noel

Se hospedó 1 noche en mayo de 2023

4/10 Malo

Jason

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

David

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Surprisingly very quiet for being on a busy street. The best thing was the mattress. That great mattress & the quiet made for a wonderful night’s sleep!
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Annell

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Desk staff was the best.
Se hospedó 1 noche en marzo de 2023

4/10 Malo

Duana

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
The pool was freezing. When we told staff they said it’s 76 degrees and we voiced it was unfortunately not. They did allow us to go to the adjacent hotel to use their pool but we wished we would have just stayed there.
Se hospedó 1 noche en febrero de 2023

8/10 Bueno

Christopher

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

Dawn

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The staff was great. The property is in construction, but I didn’t know until I got there. They referred guest across the lot to a Hilton Hampton for better amenities - if you wanted the actual advertised breakfast or a warm pool, you could visit the other hotel. Had I known that, I’d have booked at the other hotel. It’s a chilly weekend, a warm pool is great- but not if my children have to walk wet in the cold to go back to our warm IN A DIFFERENT BUILDING. A complimentary breakfast that is both that good so you refer to another place to eat??? Either shut down and fix up; or stay open and charge accordingly, with full disclosure about (lacking) amenities. Also- Hiltons rooms were so much nicer! You should not refer people to a hotel that will make yours, the one they are paying for, look so much worse at the same price point.!!!
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Taylor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Reasonably priced. Convenient location.
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Victor

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente Hotel y Ubicación a 10 minutos del Aeropuerto Int de Indianápolis
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Sarah

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2022

8/10 Bueno

Marjorie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
They did not empty our trash in our room.
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Brad

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
Friendly service and clean atmosphere
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Rodney

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff very friendly
Se hospedó 1 noche en agosto de 2022

6/10 Aceptable

Cliente verificado

Viaje familiar
Daily breakfast was bit disappointing and workout room is pretty sparse. Room was average size and cleanliness. Only 2 dresser drawers for 2-queen bed room.
Se hospedó 4 noches en agosto de 2022

2/10 Terrible

Cindy

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Paula, Peoria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was super helpful and property was clean. Very good stay.
Se hospedó 1 noche en julio de 2022

4/10 Malo

Terry

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The property overall was excellent. We stayed There because of the indoor pool. Unfortunately when we got there we were told the pool was not available. Although they did say we could go to the Hampton next door and use their pool. Very disappointed because of this we stayed there because we wanted to use the pool.
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Dirk

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very friendly and helpful. Night manager Bran did a particularly good job, grabbing fresh coffee one night and delivering room supplies another night.
Se hospedó 4 noches en julio de 2022

10/10 Excelente

Beth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly, the breakfast was good and the hotel was clean. Nice little getaway.
Se hospedó 2 noches en junio de 2022

10/10 Excelente

Amber

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
All of the staff were friendly, especially Sherry! She went above and beyond to make sure we were taken care of.
Se hospedó 2 noches en junio de 2022

10/10 Excelente

Jessica

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2022

8/10 Bueno

Keri

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is extremely nice and very clean! We loved the pool and work out area. The ladies at the front desk were extremely friendly and helpful! The only negative, was how loud the room was at night. I did not sleep well thanks to the people stomping around in the room above us, and a lot of noise from the street and parking lot. It would be nice if they wouldnt place people in rooms all next to eachother or below one another, if at all possible. But maybe thw hotel was sold out and there was no choice. I would definitely stay here again but i would ask for a room on the top floor and possibly away from other occupied rooms, since we have children that go to bed at 9.
Se hospedó 1 noche en junio de 2022

10/10 Excelente

Nancy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a great place to stay! Very clean and the beds and pillows were awesome!
Se hospedó 1 noche en mayo de 2022