Dear Andrea, Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that you had an excellent experience during your stay and that our staff made a positive impression on you.It is always our aim to provide exceptional service and create memorable experiences for our guests and we are delighted to know that we have succeeded in making your stay enjoyable.We hope to have the pleasure of welcoming you back to our hotel in the future. Best regards,Ulustan Muhluoğlu / General Manager

Dear Anabella,I am so happy to hear that you had a memorable experience with us. The team will be extremely delighted to hear that they made such a positive and lasting impression on your visit. We are proud in the high standards of service that we offer and having the facilities and amenities in place goes a long way to ensuring our guests have an enjoyable and memorable stay on each and every visit.I am also delighted to hear that you took advantage of our location.We all greatly look forward to welcoming you back soon.Kind RegardsUlustan Muhluoglu / General Manager

Dear Guest, It is excellent you had such an amazing stay with us. We would love to see you again soon for another outstanding experience. Best Regards, Ulustan Muhluoglu General Manager

Dear Guest, We are truly sorry to hear you did not have a positive experience here. We will share your comments with management for review to assess what happened, and hope to have a chance to make it up to you. Best Regards, Ulustan Muhluoglu General Manager

Dear Guest, Your feedback regarding the cleaning service will also be shared with the appropriate department in order to help us provide you with the best possible experience. We are truly sorry to hear you did not have a positive experience here. We will share your comments with management for review to assess what happened, and hope to have a chance to make it up to you. Best Regards, Ulustan Muhluoglu General Manager

Dear Our Valuable Guest,It is wonderful you enjoyed your time with us so much. We look forward to hosting you again soon for another excellent experience.Best Regards

Dear Asuf,It is wonderful you enjoyed your time with us so much. We look forward to hosting you again soon for another excellent experience.Best Regards

Dear Ms. Carylon, Thank you for sharing your experience at Richmond Istanbul Hotel.With a mission to provide superior hospitality and service, we take great pride in meeting your needs and are pleased to hear that we met your expectations.As a valued guest, your feedback on the breakfast and service will be shared with the team and you will continue to inspire and motivate them to provide exceptional guest service.Sincerely,

Dear Ms. Carylon, Thank you for sharing your experience at Richmond Istanbul Hotel.With a mission to provide superior hospitality and service, we take great pride in meeting your needs and are pleased to hear that we met your expectations.As a valued guest, your feedback about the hotel staff and service will be shared with the team and you will continue to inspire and motivate them to provide exceptional guest service.Sincerely,

Dear Mr James,First of all, thank you for choosing to stay at Richmond Istanbul Hotel. We are very pleased to learn that you liked our location and the comfort of the rooms. I would like to point out that the issue you felt uncomfortable with is a hotel procedure that applies to every guest upon check out. We ask you not to take it personally. It is a general rule that the hotel management should apply. We look forward to welcoming you again, hopefully in the near future.Best regards,

Dear Aya, We are really happy to have you at our Hotel. Thank you for choosing us for your stay in Istanbul and trusting our services. Our dear guests are the top priority for us and so is their comfort.We would love to have you here again.Best Regards,

Dear Mr.Mahmut,First of all thanks for staying at Richmond İstanbul Hotel. We would like to know more details about the reason for your low score.Kindly request from you to write the details to guest relations mail address ipek.can@richmondhotels.com.tr. We look forward to welcome you back to our hotel. Kind Regards, İpek Can

Dear Our Valuable Guest,It is wonderful you enjoyed your time with us so much. We look forward to hosting you again soon for another excellent experience.Best Regards

Dear Rania El,Thank you for choosing to stay with us and sharing your honest experience after your recent stay at Richmond Istanbul Hotel. It was an absolute pleasure to have you and family at our hotel.We are very glad to receive such a generous honest feedback regarding location,cleaning and the service our friendly team provided.Comments like this that make a huge difference to them as they strive for this every day.I will pass your comments and honest appraisal to my team, i am sure they will all be thrilled to hear this !We can not wait to serve you again in not too distant future! Warm Regards,

Dear Mr.Hammad,Thank you for choosing to stay with us and sharing your honest experience after your recent stay at Richmond Istanbul Hotel. It was an absolute pleasure to have you and family at our hotel.We are very glad to receive such a generous honest feedback regarding location and our hotel rooms.Comments like this that make a huge difference to them as they strive for this every day.I will pass your comments and honest appraisal to my team, i am sure they will all be thrilled to hear this !We can not wait to serve you again in not too distant future! Warm Regards,

Dear Ms.Krishna,It was a real pleasure to welcome you at our Richmond Istanbul Hotel.Thank you for taking the time to write your review and for your kind comments about delicious breakfast, location of the hotel and the room comfort which are very much appreciated.Regarding your opinion about the room service lacking, which need to be improved please make sure that your remarks have been passed on to the appropriate department for corrective action.We look forward to welcoming you back again soon hopefully near future.Best Regards,

Dear Valued Guest,We are really happy to have you at our Hotel. Thank you for choosing us for your stay in Istanbul and trusting our services. Our dear guests are the top priority for us and so is their comfort.We would love to have you here again.Best Regards,

"Dear Valued Guest,It is wonderful that you enjoyed your time with us so much. We look forward to welcoming you again soon for another excellent experience.Best regards. Ulustan Muhluoglu / General Manager"

"Dear Kero,Thank you for your feedback. We would like to let you know that if you submit the technical problems you experienced during your stay, such as safe box, door lock not working, etc., our related department staff will be happy to help you. As we have stairs in the entrance, be sure that my team is always ready for any help during your stay in Istanbul.We look forward to sharing another amazing experience with you soon.With best regards, Ulustan Muhluoglu / General Manager"

Değerli Misafirimiz,Deneyiminizi bizimle paylaştığınız için çok teşekkür ederiz. Bizi tercih ettiğiniz için tekrar teşekkür eder, sizi yeniden ağırlamaktan mutluluk duyarız.Saygılarımla,Ulustan Muhluoglu / Genel Müdür

Dear Imaad,Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority and we look forward to welcoming you back on your future visits. Thank you for choosing us!Kind regards, Ulustan Muhluoglu / General Manager

Sayın Halil Alkan, Harika değerlendirmeniz için teşekkür ederiz. Pozitif geri bildirimler almak bizi her zaman daha da motive ediyor. Bizi seçtiğiniz için teşekkür eder, sizi yeniden misafir etmeyi beklediğimizi belirtiriz. Saygılarımla, Ulustan Muhluoglu / Genel Müdür

Dear Melika, Thank you for your excellent rate! It is always wonderful to have such positive feedback. We will be happy to host you again in the future. Kind regards, Ulustan Muhluoglu / General Manager

Dear Julia,We are sincerely pleased to receive your positive feedback. Thank you for choosing us, and we anticipate the pleasure of serving you in the future.Kind wishes,Ulustan Muhluoglu / General Manager

Dear Emel,Thank you for taking the time to rate your experience with us. Your feedback is incredibly valuable to us, and we're delighted to hear that your stay at Richmond İstanbul was enjoyable.Warm regards,Ulustan Muhluoglu / General Manager

Dear Guest, We are delighted to hear that you found our hotel to be centrally located and appreciated the high standard of cleanliness and attentive service. At Richmond İstanbul, we strive to provide a memorable and comfortable experience for our guests. Thank you for your kind words, and we look forward to welcoming you again in the future.

Dear Samile Morina,First of all thanks for choosing to stay at Richmond Istanbul Hotel.We feel sorry about your lower score and would like to know the detail about your negative experience.We request from you to send us mail about the reason of your lower score, so we could improve and take an action about this issue.We reuest from you to send e mail to ipek.can@richmondhotels.com.tr. We look forward to hear from you soon.Kind Regards,İpek Can

Dear Guest, Thank you so much for leaving the nice rating and this wonderful review. We would like to welcome you in our hotel again soon. Best Regards, Ulustan Muhluoğlu/ General Manager

Dear Mordohay, It is wonderful to hear that you enjoyed our central location overlooking the beautiful sea. We are so happy to receive such nice feedback from you. We hope to see you again soon at Richmond Istanbul Hotel. Best regards, Ulustan Muhluoğlu / General Manager

Dear Bernadett,We appreciate you taking the time to share your feedback with us. We try to offer a variety of breakfast choices from hot dishes to cold appetizers and sweets, to meet with our guests’ satisfaction. Nonetheless, we are sorry to hear you were not satisfied. Please be assured that your comments have been taken seriously, and we will address these concerns with our team to ensure improvements are made. And we would like to inform you that we have been renewing our doors to solve the insulation problem for a while and soon we hope to improve the situation.We genuinely hope to have the opportunity to regain your trust in the future. Looking forward to welcoming you at our hotel once more and make your stay more enjoyable.Thank you for bringing these matters to our attention, and we apologize for any inconvenience caused.Sincerely,Ulustan Muhluoglu / General Manager

Dear Sherko,Thank you so much for leaving the nice rate for Richmond İstanbul.We would like to welcome you in our hotel soon.Best Regards,Ulustan Muhluoğlu/ General Manager

Değerli Misafirimiz Müge hanım,puanlamanız için teşekkür ederiz.En kısa zamanda sizi tekrar ağırlamak ve Richmond farkını yeniden yaşatmak dileğiyle.Saygılarımızla,Ulustan Muhluoğlu/ Genel Müdür

Sayın Misafirimiz Ömer bey,Değerli vaktinizi ayırarak , tesisimiz ile ilgili görüşlerinizi bizler ile paylaştığınız için sonsuz teşekkürler. Konaklamanızdan memnun kaldığınıza çok sevindik. Personelin ilgili olmasından,özellikle Misafir İlişkileri yetkilisi Su hanımın ilgisinden memnun kalmış olmanız bizleri çok sevindirmiş, değerli görüşleriniz tüm Richmond Istanbul çalışanları için birer motivasyon kaynağı olmuştur. Size en yakın zamanda tekrar “Hoş geldiniz” diyebilmeyi dileriz.Saygılarımızla,Genel Müdür/ Ulustan Muhluoglu

Değerli Misafirimiz Filiz Hanım,puanlamanız için teşekkür ederiz.En kısa zamanda sizi tekrar ağırlamak ve Richmond farkını yeniden yaşatmak dileğiyle.Saygılarımızla,Ulustan Muhluoğlu/ Genel Müdür

Dear Gkmn,Thank you so much for leaving the nice rate for Richmond İstanbul.We would like to welcome you in our hotel soon.Best Regards,Ulustan Muhluoğlu/ General Manager

Dear John,Thank you so much for leaving the nice rate for Richmond İstanbul.We would like to welcome you in our hotel soon.Best Regards,Ulustan Muhluoğlu/ General Manager

Dear berk,Thank you so much for leaving the nice rate for Richmond İstanbul.We would like to welcome you in our hotel soon.Best Regards,Ulustan Muhluoğlu/ General Manager

Değerli Misafirimiz Halil bey,Güzel puanlamanız için çok teşekkür ederiz.Sizleri tekrar otelimizde görmekten mutluluk duyacağız.Saygılarımla,Ulustan Muhluoğlu/ Genel Müdür

Değerli Misafirimiz Tamer bey,Güzel puanlamanız için çok teşekkür ederiz.Sizleri tekrar otelimizde görmekten mutluluk duyacağız.Saygılarımla,Ulustan Muhluoğlu/ Genel Müdür

Değerli Misafirimiz Fatih Bey,Richmond Istanbul otelimizivdeğerlendirmek adına zaman ayırdığınız için teşekkür ederiz.Olumlu ya da olumsuz tüm görüşleriniz bizim için çok değerli olup kalite standartlarımızı geliştirebilmemiz adına bize önemli katkısı bulunmaktadır.Belirtmek isterim ki,Koku ve koltuk hakkında yaşamış olduğunuz olumsuz durumlar ilgili departman müdürleri ile paylaşılmış olup en yakın zamanda gerekli aksiyonlar alınacaktır.Umarız sizi Richmond İstanbul’da yeniden ağırlama ve konaklama deneyiminizle ilgili fikirlerinizi değiştirme şansımız olur.Saygılarımla,Ulustan MuhluoğluGenel Müdür

Dear Ali,Thank you so much for leaving the nice rate for Richmond İstanbul.We would like to welcome you in our hotel soon.Best Regards,Ulustan Muhluoğlu/ General Manager

Dear Sojdeh,Thank you so much for leaving the nice rating and this wonderful review.We would like to welcome you in our hotel soon.Best Regards,Ulustan Muhluoğlu/ General Manager

Dear Yuto,We are so disappointed about the rate which we received here after your check out.If you dont mind, kindly we would like to ask the reason.Belive me as a Hotel team and Management with all Departments we are always ready to make up and provide a happy stay for our guest.If there is anything we can do to improve your experience,please don ’t hesitate to reply to our Hotel email address.Thank you, SincerelyUlustan Muhluoglu General Manager

Dear Givi,Thank you for staying at Richmond Istanbul and for your rate.We hope to welcome you back.Warm Regards

Dear INEZ,Thank you so much for leaving the nice rate for Richmond İstanbul.We would like to welcome you in our hotel soon.Best Regards,Ulustan Muhluoğlu/ General Manager

Dear Guest,Thank you for sharing your comments about our hotel with us. Your opinions and reviews are very important to us.As we did not have access to your reservation details and your comment owner information is confidential, we were unable to provide you with information about the type of room you were given. We would like to inform you that we are under no obligation to upgrade the room category and that gestures may be made in the event of availability.If you had informed us of your special request during your stay, we would have tried to help you.Additional Information; There are 4 types of room categories in our hotel. These rooms are named according to their size and view. The width of each room is detailed on all the websites we are registered on.You may not have noticed this when you made your reservation, so when you call us for your next reservation, we'll be happy to recommend the room that's right for you in terms of size.All your suggestions and notifications are taken into account in order to provide better service and are gladly taken seriously and evaluated.Please know that we look forward to welcoming you back as soon as possible.Yours sincerely,General Manager/ Ulustan Muhluoglu