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Opiniones de The Alpine House

4 out of 5
The Alpine House
285 N. Glenwood Street, Jackson, WY

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 377 de 552 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 119 de 552 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 32 de 552 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 18 de 552 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 552 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

8.4/10

Servicios

9.0/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Rodney

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
Our room needed a good cleaning including being swept and mopped. It was nice to have breakfast being supplied, but it was greasy. The whole inside property needed sprucing up and the worn out mattresses replaced.
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Sheahahn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 6 noches en abril de 2024
Respuesta de Chris, el 9 may. 2024
Thank you for taking the time to write such a wonderful review. We are glad you enjoyed your stay and found our property to be comfortable. Once again thank you, and we look forward to seeing you again in the near future.

8/10 Bueno

Jose

Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Did not like that it is understaffed,but I feel that it's probably because of the season?
Se hospedó 3 noches en abril de 2024
Respuesta de Chris, el 9 may. 2024
Thank you for taking the time to write such a wonderful review, so glad you enjoyed your stay a second time around. We can wait to make your next stay just as great! Once again thank you and we look forward to seeing you again very soon..

10/10 Excelente

Viktoriia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay, service outstanding. Breakfast was very nice serve.
Se hospedó 1 noche en abril de 2024
Respuesta de Chris, el 9 may. 2024
Thank you for taking the time to write such a wonderful review. We are glad you enjoyed your stay and found our property to be comfortable. Once again thank you, and we look forward to seeing you again in the near future.

10/10 Excelente

Luke

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Chris, el 9 may. 2024
Thank you for taking the time to write such a wonderful review. We are glad you enjoyed your stay and found our property to be comfortable. Once again thank you, and we look forward to seeing you again in the near future.

8/10 Bueno

Shannon

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The house was just average. Pulling up to the property and going inside to the lobby it’s a beautiful place. Once you get into your room..meh. Really outdated and extremely small. Our room didn’t have a balcony like the picture shows, not many plugins for your electronics etc. It was basically just Okay.
Se hospedó 1 noche en abril de 2024
Respuesta de Chris, el 9 may. 2024
Thank you for taking the time to write a review, we appreciate your feedback. We take great pride in our property and the service we provide. I apologize for any inconvenience you may have experienced and hope it does not deter you from staying at The Alpine House in the future. Once again thank you and we look forward to serving you again in the near future.

10/10 Excelente

MARIA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Chris, el 9 may. 2024
Thank you for taking the time to write such a wonderful review. We are glad you enjoyed your stay and found our property to be comfortable. Once again thank you, and we look forward to seeing you again in the near future.

2/10 Terrible

Troy

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Chris, el 9 may. 2024
Thank you for providing feedback about your recent visit to The Alpine House. I have shared this feedback with our team so that these issues do not happen again in the future. However, we would still like to make up for your disappointing experience. Please see your direct messages so we may continue our conversation and hope to win you back as a guest.

8/10 Bueno

Ben, Aragon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoy staying at the Alpine house because of the location and quietness of the area,
Se hospedó 4 noches en marzo de 2024
Respuesta de Chris, el 7 abr. 2024
Thank you for taking the time to write such an excellent review. We are glad you enjoyed your stay and found our property comfortable. Once again, thank you, and we look forward to seeing you again soon.

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location to walk into town. Excellent breakfast included with room.
Se hospedó 8 noches en marzo de 2024

8/10 Bueno

Victoria

Le gustó: Limpieza y servicio y personal
I liked the location and cleanliness
Se hospedó 5 noches en febrero de 2024
Respuesta de Chris, el 7 abr. 2024
Thank you for choosing to visit The Alpine House. I am thrilled you had a wonderful experience and felt well taken care of throughout your stay. We look forward to welcoming you back soon.

10/10 Excelente

Karl, San Diego

Se hospedó 1 noche en febrero de 2024
Respuesta de Chris, el 9 may. 2024
Thank you for taking the time to write such a wonderful review. We are glad you enjoyed your stay and found our property to be comfortable. Once again thank you, and we look forward to seeing you again in the near future.

8/10 Bueno

Ray

Viaje en pareja
This hotel has the potential to be 5* a lovely building and common areas. But everything needs a little bit of modernization and repair. Every bit of furniture seems to wobble. Otherwise a great little hotel in a fabulous location.
Se hospedó 6 noches en febrero de 2024
Respuesta de Chris, el 23 feb. 2024
Thank you for choosing to visit The Alpine House. I am thrilled you had a wonderful experience and felt well taken care of throughout your entire stay. We look forward to welcoming you back soon.

8/10 Bueno

Tammy

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Liked sauna no hot tub
Se hospedó 1 noche en enero de 2024
Respuesta de Chris, el 23 feb. 2024
Thank you for choosing to visit The Alpine House. I am thrilled you had a wonderful experience and felt well taken care of throughout your entire stay. We look forward to welcoming you back soon.

8/10 Bueno

JoEllen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de Chris, el 23 feb. 2024
Thank you for choosing to visit The Alpine House. I am thrilled you had a wonderful experience and felt well taken care of throughout your entire stay. We look forward to welcoming you back soon.

10/10 Excelente

Ben, Aragon

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great breakfast each morning.
Se hospedó 5 noches en enero de 2024
Respuesta de Andrea, el 14 ene. 2024
Hi Ben! We are thrilled to hear you enjoyed your stay at the Alpine House. We agree the breakfast is fantastic! If there is anything we can do to make your next stay even better, please do not hesitate to reach out!

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en enero de 2024
Respuesta de Andrea, el 14 ene. 2024
Hi John! We are thrilled to hear you enjoyed your stay at the Alpine House. If there is anything we can do to make your next stay even better, please do not hesitate to reach out!

10/10 Excelente

Natalie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overnighter
Great little hotel close to everything. Friendly staff, clean rooms. Only remark would be to see the beds upgraded. Very springy & not the most comfortable.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Andrea, el 14 ene. 2024
Hi Natalie! We are thrilled to hear you enjoyed your stay at the Alpine House and that you had a great customer service experience. I will share your review with my team! We also appreciate your feedback and will pass your suggestions about the bed along as well. If there is anything we can do to further improve your next stay, please let us know!

8/10 Bueno

Jarod

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
Very cute unique place to stay. Nothing like a standard hotel room. The bed wasn’t super comfortable and it was very noisy. The shower had a lot of mold in the caulking around the edges which was kinda gross. But everything else was okay. Checking in after 5pm was kinda weird. Felt bad that the girl had to drive over from another property. But she was very kind and sweet. Gave amazing restaurant recommendations. The included breakfast was amazing. Made to order. Fresh. Everything was flavorful and definitely made with love. Overall a good experience.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Ally, el 22 nov. 2023
Thank you for your feedback, Jarod. We appreciate your honest review of your stay at the Alpine House and are glad that you had a good time. I will pass along your feedback to housekeeping regarding the room. Overall, we are glad you enjoyed your stay with us. Our breakfast program is one of the things that sets us apart from other hotels. We hope that you choose to stay with us again on your next trip to Jackson Hole!

10/10 Excelente

Teresa Hayles

Se hospedó 3 noches en octubre de 2023
Respuesta de Andrea, el 14 ene. 2024
Hi Teresa! We are thrilled to hear you enjoyed your stay at the Alpine House. If there is anything we can do to make your next stay even better, please do not hesitate to reach out!

6/10 Aceptable

Patrick

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Great location, needs a little work.
A great location and very friendly. We had a double room and the cleanliness of the floors were suspect and the beds need to be upgraded. Overall value is good for the location. Would like to see a few updates but keep the value.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Ally, el 16 nov. 2023
Thank you so much for your feedback, Patrick! We will absolutely take these comments into consideration, and are glad to hear that you recognize the charm of our little hotel! We hope to see you again in the future.

10/10 Excelente

Fred

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Took a chance and it paid off. Nice place.
Nice location in town. Could walk about anywhere you needed to go for eating and just walking. Comfortable though a bit small in the room. If they keep the breakfast service that we had while there in Oct., I'll be back. It was a highlight for sure.
Se hospedó 6 noches en octubre de 2023
Respuesta de Ally, el 16 nov. 2023
Thank you, Fred! We standby our Alpine House breakfast program as one of the best in the area, and will absolutely continue to offer this! We are so happy you enjoyed your stay with us and look forward to your return.

10/10 Excelente

Shelley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Loved it
The perfect spot! Super close to town square so we walked everywhere. Very nice room, we had our own chef that cooked us breakfast fresh everyday. Super friendly staff. Super comfy bed with a fireplace! Courtyard was beautiful. Just a very cute place. Ps: I never recommend places… ever. You won’t be disappointed!
Se hospedó 1 noche en octubre de 2023
Respuesta de Ally, el 16 nov. 2023
Thank you so much for your great review, Shelley! We are so happy to hear that you enjoyed your stay with us. At the Alpine House, we take pride in our staff and our breakfast! Thank you so much for staying with us and we look forward to your return.

10/10 Excelente

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy & fast check in/out. Convenient location.
Se hospedó 3 noches en octubre de 2023
Respuesta de Ally, el 29 oct. 2023
Thanks for taking the time to share your experience at the Alpine House! We can't wait for your next visit!

10/10 Excelente

Gregg, Houston

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Daily breakfast was incredible, large portions so pace yourself. Room with a full kitchen was great. Bed was comfy. Had a wonderful time.
Se hospedó 5 noches en octubre de 2023
Respuesta de Ally, el 29 oct. 2023
Thanks for sharing your experience at the Alpine House! We are so glad to hear that you enjoyed our charming little property. We would love to have you back in the future!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice 3 day stay
Se hospedó 3 noches en octubre de 2023
Respuesta de Ally, el 29 oct. 2023
We are so happy that you enjoyed your 3 nights with us! We hope that you come back and join us again soon!

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2023
Respuesta de Ally, el 29 oct. 2023
Looks like you had a wonderful time at the Alpine House, Mark! Thank you so much for staying with us and we look forward to hosting you again next time you find yourself in Jackson Hole!

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great breakfast, comfortable and thoughtfully appointed rooms
Se hospedó 1 noche en octubre de 2023
Respuesta de Ally, el 29 oct. 2023
Thanks for this great review, Robert! We take a lot of pride in what we do, and aim to provide excellence service in all aspects and are so glad to hear you enjoyed your time with us.

4/10 Malo

Mary

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
SKIP THIS ONE
We stayed here for five nights, but before doing so we did a lot of research about where we wanted to stay in terms of amenities and proximity to town. We also wanted a fireplace, balcony, bathtub, and breakfast included. We thought we found all of this at the Alpine House. Much to our disappointment, though, they lied on their website about the fireplace. It was non-working, and they only made an effort to turn it on for the season in October! Only after I threatened to leave a bad review. The breakfast was mediocre at best, the strawberries had rotten spots on them, the menu would explain what they offered, but then they would leave off the potatoes and for two days there was no syrup for the pancakes, and they didn’t tell us that before we ordered. The front desk woman had a terrible attitude, and was very unfriendly. We made our requests months in advance and were still not accommodated for the type of room we wanted. We were bumped out for a larger group of people staying there, and we were told we could move rooms when they checked out. However, there was no communication about when they left to move our items. The bedding was terrible, the bed had coils that moved easily and that was not comfortable, and there were flat pillows. I stay at hundreds of hotels throughout the year on various trips in various areas. I know what good quality is & good service - that’s why I say skip this one. There were several other nice places in town to stay.
Se hospedó 5 noches en octubre de 2023
Respuesta de Ally, el 29 oct. 2023
I am sorry you were disappointed with your stay with us. We do not turn our fireplaces on during the summer season because it causes the rooms to heat up too quickly. The process for turning them on in winter season requires us to shut down the property for one day to ensure all fireplaces are in safe operation, so it is not a simple process to turn a fireplace gas on. The room type you booked is clear that it offers either a balcony or a Juliet balcony. While we know you requested a balcony, it is processed as a request and not confirmed. We stand behind the quality of our breakfast program, as it compares to a lot of breakfasts as much better in town.We delivered on what we offer during your stay, and have discussed more specific details via email.

10/10 Excelente

Paul

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
Comfortable and cozy room situated within walking distance to the Town Square. Friendly staff and excellent breakfast.
Se hospedó 1 noche en octubre de 2023
Respuesta de Ally, el 29 oct. 2023
Thanks for the wonderful review, Paul! Our team greatly appreciates the positive feedback, and hope that you stay with us again on your next trip to Jackson Hole!

6/10 Aceptable

Lee

Le gustó: Limpieza y servicio y personal
Staff was very friendly and breakfast was really good. Place was clean but perhaps a little thread bare. The lighting in our room was completely inadequate. Bedside lights were dim and you couldn’t even read. I moved the loght and we blew a fuss for the room. Fixed pretty quickly bit still. There were two chairs where you could sot and read bit there was no light
Se hospedó 2 noches en octubre de 2023
Respuesta de Ally, el 29 oct. 2023
Thank you Lee for your feedback regarding the lighting in the room. We will definitely be looking into this further. The room you stayed in is actually one of my favorite in the hotel, and I hope that despite the lighting issue you were still able to soak up some of it's charm.

10/10 Excelente

Patricia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Cute little boutique hotel! Our queen room is tight with just the bed and one chair, but there is plenty of open space in dining and sitting areas. Breakfast is plentiful and cooked to order. We enjoyed the all day coffee and tea. Plenty of parking. Easy walk to downtown. Great views of local ski areas. Would stay here again.
Se hospedó 1 noche en octubre de 2023
Respuesta de Ally, el 29 oct. 2023
Thank you so much for taking the time to share your experience, Patricia! We appreciate your acknowledgement of our common/sitting areas. The property is gorgeous and we want to encourage guests to spend time in our library by the fireplace or out in our garden in the summertime. We look forward to having you back next time!

4/10 Malo

William

Viaje en pareja
No le gustó: Servicios
This room was not as advertised. The room was tiny, no balcony, only a window, breakfast was underwhelming (food was cold and not prepared correctly). Coffee was good. Staff were kind. No refrigerator or coffee in room. No iron. Not sure why I upgraded to delux. What is a standard room? Things were clean and smelled good.
Se hospedó 3 noches en octubre de 2023
Respuesta de Ally, el 29 oct. 2023
Hi there William. Thank you very much for your feedback regarding your stay. The room you booked did have a Juliet balcony, as displayed on our booking site. It looks like Expedia does have that listed as a balcony, so we appreciate you bringing that to our attention so we can have them correct it. Otherwise, we do not advertise to have refrigerator's or coffee in the rooms, and the differences between each room type are displayed through both our booking site as well as Expedia's. Irons and Ironing boards are available upon request from the Front Desk. Our breakfast program is ranked well above most others in the area, so we are disappointed to hear you considered it "underwhelming." We want all of our guests to get the most of their experience, and really enjoy what makes our bed and breakfast so special. In order to do so, we always encourage our guests to contact us with questions prior to booking so their is no confusion upon arrival. If you'd like to discuss more details regarding your stay, please don't hesitate to reach out. We hope with a better understanding of what our property has to offer, you may consider giving us a second chance.

2/10 Terrible

Garry, Bellaire

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
There was a complete disconnect between the pictures used on Expedia's webpage to advertise the property and what actually existed. The idyllic garden setting was irrelevant to the location of the rooms, and the cost was exorbitant. The room size was very small, with no elevators that worked, and many stairs to gain access to rooms. While the staff were friendly, we however would never consider staying at this establishment again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Thanks for your feedback Gary. I have reviewed the photos on Expedia's site and I actually do not find them to be at all misleading. The photos displayed are all labeled with the appropriate room types. We do have rooms that are off the garden area, displayed as our Garden Level King Room. It looks like you had booked a Grand Two Queen, and actually were checked into the same room that was photographed for the website. I am sad to hear that you will not be giving us a second chance, but perhaps you might consider our sister property, The Anvil, in the future.

8/10 Bueno

Dana

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is small, quaint, and beautiful. Breakfast was fantastic. My one complaint is the size of the room, bed, and bathroom sink (small pedestal). Everything was in miniature size. Maybe some of the rooms are larger but that was not the case for us.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Thank you for your feedback on the room size, Dana. We will definitely take that into consideration. I am happy to hear that you enjoyed the breakfast! The crew works really hard to make sure every guest wakes up each day to a delicious meal.

8/10 Bueno

Amy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The included breakfast was lovely-
Se hospedó 3 noches en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Thank you, Amy! We are really proud of our breakfast program, the crew works really hard to make these delicious meals for our guests and we couldn't be more grateful. Glad you enjoyed!

8/10 Bueno

Marcia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great breakfasts and staff. The room lacked enough towel racks for drying, a dish for the bar of soap, a shelf to put things in the bathroom. Loved the location and felt safe.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Thank you for your feedback, Marcia! We will definitely take that into consideration. We are so glad you enjoyed your stay with us, and hope we are able to host you again in the future!

8/10 Bueno

Gerald Max

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Thanks Gerald! We're happy to hear that you had a good time here at the Alpine House. If you have any additional feedback for us, please don't hesitate to reach out!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Looks like you had a great stay with us! Thank you for choosing our charming little bed and breakfast for your trip to Jackson Hole. Hope to see you again soon!

10/10 Excelente

Jennifer

Le gustó: Limpieza
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Thanks for the review, Jennifer! We are so happy to hear that you had a great stay with us, and hope you consider us the next time you're back in Jackson!

10/10 Excelente

Robert

Se hospedó 2 noches en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Looks like you enjoyed your stay with us at the Alpine House! We are so glad that you picked our cozy bed and breakfast for your stay in Jackson and hope to have you return!

6/10 Aceptable

Stacey

Le gustó: Condiciones de la propiedad
For an expensive hotel, it lacks several conveniences in the room, like no closet, no microwave, no refrigerator and no ice buckets. The most disappointing thing was the poor housekeeping. Apparently our room was not swept as there were long black hairs in several places around the room and popcorn under the loft bed. Breakfast was tasty, but there is only one person, the chef, doing everything so it becomes a bit chaotic and it's obvious the chef is stressed which makes guests feel uncomfortable approaching him with any requests for seating, order forms, coffee, tea or cream when carafs are empty. Front staff is only available from 9-5 but they are friendly when approached. At night, the property was left unlocked and windows open so it did feel somewhat unsecure. They only used the key entry after hours on one of our 5 night stay.
Se hospedó 5 noches en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Hey Stacey! Thank you for your feedback and details about your experience. Doors are to be locked and turned over to key reader access at 5pm, so I will address this with the rest of the team. We also have a security team that patrols the area, as well as cameras, and feel that our hotel is a very safe place to stay. I understand your desire to have a microwave or a refrigerator, however we do not advertise that we offer those amenities so that should not be an expectation upon arrival. Thank you for allowing me the opportunity to share your experience with the rest of the team and look for ways to improve. We hope you consider giving us another shot in the future!

4/10 Malo

Stephanie

Viaje en pareja
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Not the most welcoming staff. No mini fridge in room which is Not the biggest deal but would of been nice to have. We only stayed for one night, we told the front desk gentleman that we will be out early and if there was any way to have breakfast early to go, he said no which was expected but would of been nice to be offered fruit or coffee or something. No coffee in room, we left around 6am and no one in lobby to start coffee. For $500 would I would of liked more accommodation. For the sauna we were told the front desk person has to turn it on. But they are not there 24/7, I didn’t get to use it but I wouldn’t want to bother them with it. Advertise that they have a bar and restaurant, when we checked in we were told the restaurant is across the street! Close, but not the same as having the convenience of being on property. Close to town which was a plus and the property itself was nice.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Hi there Stephanie! Thank you for your thoughtful feedback regarding your stay at the Alpine House. I can understand the frustration regarding wanting a sort of continental breakfast option for early risers, we will definitely take that into consideration! The sauna is accessible 24/7, and does not require staff assistance, I apologize for the misinformation there and will review this with the team. I will say that Glorietta is our restaurant, despite not being physically attached to the building. We operate to other hotels on the same block, and Glorietta's location is central to all three and therefore a convenient dining option for all of our hotels. If you'd like to discuss more specifics regarding your stay, please don't hesitate to reach out. We hope you consider giving us another shot!

10/10 Excelente

Carolynn

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely hotel. Great breakfast. Great location.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Thank you so much for your kind review, Carolynn! It makes me so happy to know that you had the wonderful stay you deserved.

8/10 Bueno

Susan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location was good, breakfast was convenient and good.
Se hospedó 7 noches en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Thanks for your feedback, Susan! We hope to host you again in the future!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
Outstanding customer service
I would highly recommend The Alpine House. The level of customer service with regard to our reservation was outstanding. We plan book here for our next stay in Jackson.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Thank you so much for taking the time to write such a kind and thoughtful review. Our staff takes pride in going above and beyond for all of our guests. We can't wait to have you again!

10/10 Excelente

Jerry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Thanks so much, Jerry! We are so glad that you enjoyed your stay.

10/10 Excelente

Cheryl

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Absolutely loved the Alpine House!! Would stay again!!! Some signage outside would be helpful to be able to find the hotel for first-time visitors. I drove around for over an hour looking for the property and drove past it a dozen times. Finding parking was also an issue. But all and all, it was a fabulous stay! Hoping to visit again soon!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Thank you so much for your kind review! Thank you for your feedback regarding signage. Our little spot is tucked away in plain sight so I can totally understand missing it the first time. We do have a parking lot that guests have access to, but during peak times in the season it can take a little longer to find a spot. Regardless, we are so thrilled to hear you are considering joining us again!

10/10 Excelente

Erik

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Thanks Erik! Looks like you had a great stay. We appreciate you taking the time to leave us a review. We hope to host you again in the future!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ally, el 29 oct. 2023
Thank you for taking the time to share your experience at the Alpine House!