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What expedia said we were paying for and what we received at check in were not the same. My husband went to the front desk and the gentleman said he would upgrade us to a room on the 2nd floor. This is the room in the picture which we already paid more for through Expedia, he told us he isn't responsiblefor ...
Presidential suite was an excellent choice. Lots of room and great amenities. Shuttles to downtown are very accommodating but Ubers or taxis are a must for beach trips. I would consider renting a car next time.
Great staff! They are very helpful and kind! Great atmosphere and nice to see Romans welcoming smile when you walk in the door!
We have been staying at this hotel for some time however this time the room was not up to standards. There was a bad odor of vomit, the sheets did not smell clean either. Overall the hotel staff was very nice and helpful.
Very beach hotel. This is by far not an upper class hotel but one we find comfy n friendly. We had a great patio with our own hammock and there is a beach on the property on the bay. Pool was extremely clean and the bartender (Oli) was super nice n informative . Be sure to get one of the bigger rooms. ...
So close to everything that you need… Hidden gem in Key West so I got lots of activities for all ages and beaches were available nearby. Hotel concierge helps with a timer for the rec to base you want to book. Staff is friendly and the rooms are great… Beautiful ocean views
Located right in the historic Old Town. Walking distance to anything. Trustworthy staff and management. Super new and clean hotel, with a modern island vibe. Would return to this hotel! A top recommendation for anyone seeking a clean reliable hotel.
This seems to be one of the better hotels on Key West. The rooms are nice and the service was quite good. The whole atmosphere is elegant and understated. I would stay there again. One disadvantage was the small beach areas: more coral than sand.
Overall, our stay was average. Felt the check in process was very rushed and did not feel the hotel staff to be accommodating. Our room was not in an ideal location for us i.e. over the pool and would have preferred a quieter room or at least have the staff ask if we have additional preferences. ...
Very nice accommodations, especially for an older hotel. Very clean, excellent staff, convenient to downtown with the shuttle service. Road traffic was noticeable at times but with the AC running it was not disturbing. It should be noted that our room fronted the road so this was to be expected.
Very convenient location, reasonable price, it's good that it includes breakfast. All furnishings are contemporary.
Although our room was not available when we arrived the staff was helpful and the shuttle was great. We would stay again.
Very good, clean and friendly. The hotel was everything that the pictures show and the staff was very courteous. It was very clean and very much to our expectations.
Very clean comfortable and spacious. We had a suite with 2 queen and a sofa bed. Really liked that the face sink was separate from the bathroom with the shower and toilet.
Great location as well. Really enjoyed the beach and live music, Oceanview balcony was enjoyed every morning with coffee and evening with a glass of wine. Beautiful and relaxing view. Def. will be come back.
The entire staff from front desk personnel to cleaning staff were very professional and displayed great customer service. The resort location was awesome close to all the shops, great restaurants and water activities. The room along with the amazing balcony view provided a relaxing atmosphere. Looking ...
Love the pool! Wish we were a little closer to Duval St but they have good shuttle service. Drinks at the bar are super expensive so we did not drink at the tiki bar much. Also wish there was a continental breakfast. They do have free coffee in the lobby and their cafe isn't too expensive.