Kivukoni Vacations from $492

We had a positive stay overall. Convenient location near the SGR station. Comfortable bed and great shower. Our dinner ordered from the hotel restaurant was good and came quickly, but we had to eat in our room because the AC was not on in the restaurant and it was very warm. Our booking included late check out which was helpful.

Good hotel if you are looking for somewhere cheap to stay, there is a few maintenance issues such as broken door glass and aircon not working in the room, The breakfast is not great, i avoided anything that’s not covered as there were a lot of flies on and around the food and staff were not concerned, the lack of hygiene ment that i only had a tea in the mornings and ate out most of the time i was there, the major disappointment for me was when the hotel tried to charge me extra for fresh towels, which they normally change daily but then stated to skip a day.. once a little extra was left aside the towels were changed daily and the room was cleaned properly. i did inform management but they said that they would look into it.. but nothing came of it. overall it’s a cheap hotel for a reason, there’s better out there for the money and given the choice i would look else where

Excellent staff, great location but no pavements outside any of the hotels on the road. Great public spaces in the hotel. Great vibe on the roof but oool should close at 7 pm not 6

1. Good service and welcoming approach of staff. 2. Consistency of experience amongst the various Serena Hotel properties.