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Opiniones de Staybridge Suites Knoxville-West, an IHG Hotel

3 out of 5
Staybridge Suites Knoxville-West, an IHG Hotel
11319 Campbell Lakes Dr, Farragut, TN

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 353 de 529 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 100 de 529 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 39 de 529 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 17 de 529 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 20 de 529 opiniones" "

9.2/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

9.2/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Kevin

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great bang for the buck. Nice breakfast, monday-wednesday drinks and pizza in the evenings. Room was nice. For what it cost.. great value.
Se hospedó 6 noches en abril de 2024

8/10 Bueno

Damaris

Viaje familiar
No le gustó: Limpieza
Pool was not open. House keeping only services your room every seven days. Room was a little dirty when we arrived so they had to come and clean again.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Kristin

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice, clean & spacious room. No complaints!
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Bj

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great except it was to close to the freeway for where you can set outside and relax
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Lisa

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Karen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Karrie C, el 17 feb. 2024
Thank you for taking the time to share your feedback regarding your recent stay at Staybridge Suites Knoxville West.We are delighted to hear that you had a pleasant experience during your stay with us. Providing our guests with a comfortable and enjoyable stay is our top priority, and we are pleased to know that we were able to meet your expectations.If there is anything specific that made your stay enjoyable or if there are any areas where we can further improve, please feel free to let us know. Your feedback is invaluable as it helps us ensure that we continue to deliver exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back for another pleasant stay in the future.

10/10 Excelente

Marianne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast struggled possibly due to people taking some for later . VERY few items for person with gluten and lactose issues.
Se hospedó 1 noche en enero de 2024
Respuesta de Karrie C, el 17 feb. 2024
Thank you for taking the time to provide feedback about your recent stay at Staybridge Suites Knoxville West.We appreciate your feedback regarding the breakfast options available, particularly for guests with specific dietary requirements. We apologize if our current offerings did not meet your expectations or cater adequately to your needs. Rest assured, we take dietary restrictions seriously, and we will review our breakfast options to ensure that we provide a more diverse selection, including items suitable for those with gluten and lactose intolerances.Your comments regarding guests taking items for later will also be taken into consideration as we evaluate our breakfast service to ensure that all guests have access to the offerings provided.If you have any further suggestions or if there's anything else we can do to improve your experience, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to better serve you in the future.

4/10 Malo

Carmen

Viaje de negocios
Pictures are not completely accurate. Door was not the right fit which left a gap at the bottom. No towels for bathing! Sits right next to the interstate and is noisy.
Se hospedó 1 noche en enero de 2024
Respuesta de Karrie C, el 17 feb. 2024
Thank you for taking the time to share your feedback regarding your recent stay at Staybridge Suites Knoxville West.We apologize for any inconvenience you experienced during your stay. Your comments regarding the accuracy of the pictures, the door fit, and the noise from the interstate are duly noted. We strive to ensure that our guests have a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations in these areas.Rest assured, we take guest feedback seriously and will address these issues with our team to ensure that they are promptly resolved. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excelente

Ibrahim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Thomas

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Karrie C, el 17 feb. 2024
Thank you for taking the time to share your feedback regarding your recent stay at Staybridge Suites Knoxville West.We are delighted to hear that you had a pleasant experience during your stay with us. Providing our guests with a comfortable and enjoyable stay is our top priority, and we are pleased to know that we were able to meet your expectations.If there is anything specific that made your stay enjoyable or if there are any areas where we can further improve, please feel free to let us know. Your feedback is invaluable as it helps us ensure that we continue to deliver exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back for another pleasant stay in the future.

10/10 Excelente

Kate

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Karrie C, el 17 feb. 2024
Thank you for taking the time to share your feedback regarding your recent stay at Staybridge Suites Knoxville West.We are delighted to hear that you had a pleasant experience during your stay with us. Providing our guests with a comfortable and enjoyable stay is our top priority, and we are pleased to know that we were able to meet your expectations.If there is anything specific that made your stay enjoyable or if there are any areas where we can further improve, please feel free to let us know. Your feedback is invaluable as it helps us ensure that we continue to deliver exceptional experiences to all our guests.We hope to have the pleasure of welcoming you back for another pleasant stay in the future.

6/10 Aceptable

Karen

No le gustó: Condiciones de la propiedad
Just ok
Very old hotel room. The bathroom light had an electrical issue. It would turn off suddenly and wouldn’t go back on . My husband took a shower in the dark. Not the most friendly or helpful front desk staff . Breakfast was good .
Se hospedó 1 noche en diciembre de 2023
Respuesta de Karrie C, el 17 feb. 2024
Thank you for sharing your feedback regarding your recent stay at Staybridge Suites Knoxville West.We apologize for the inconvenience you experienced with the electrical issue in your bathroom. Your comfort and safety are of utmost importance to us, and we regret that we fell short in addressing this issue promptly. Rest assured, we will investigate and rectify the problem to ensure it does not recur for future guests.Furthermore, we are disappointed to learn that you did not find our front desk staff to be as friendly and helpful as expected. Providing excellent service and hospitality is a priority for us, and we will address this matter with our team to ensure that all our guests receive the courteous and attentive service they deserve.We are pleased to hear that you enjoyed our breakfast offerings, and we hope that this aspect of your stay contributed positively to your overall experience.Once again, we apologize for any inconvenience you encountered and appreciate your feedback. We hope to have the opportunity to welcome you back for a more satisfactory experience in the future.

6/10 Aceptable

kimberly

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
I’m not quite sure how this property has received 10/10. Our room on the 4th floor smelled like smoke and faced the highway. I couldn’t sleep all night due to the traffic noise. Breakfast was terrible! At 6:50 am, nothing was filled…no bacon, limited bread and bagels, watered down orange juice and rotten fruit in the bowls. Not worth the money I paid…live and learn!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Lori, el 27 dic. 2023
Thank you for taking the time to leave feedback for our hotel. We re sorry to hear that you did not enjoy your stay. Our breakfast host works very hard to make sure that she gives lots of options for guest to choose from. We hope you will give us another chance in the future should your travels bring you back our way.

10/10 Excelente

Alethea

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Lori, el 27 dic. 2023
Thank you for leaving a wonderful review of our hotel. This team works hard for our guest and we want each stay to be the best.

8/10 Bueno

Ivan

Se hospedó 1 noche en diciembre de 2023
Respuesta de Lori, el 27 dic. 2023
Thank you for taking the time to leave a review of our hotel. We hope to see you again should your travels bring you back our way.

10/10 Excelente

Jeffrey

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Sh, Santa Clarita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

joan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great service. Only needed more USB and bedside outlets for CPAP, phone and hearing aids to plug in. We made do, but it would be nice to have by bedside.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Belinda

Se hospedó 2 noches en septiembre de 2023

10/10 Excelente

Kelly

Le gustó: Limpieza y comodidad de las habitaciones
Weekend stay
Clean. Great breakfast
Se hospedó 3 noches en septiembre de 2023

10/10 Excelente

Tracy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
liked the location and price. Great amenities.
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Mike

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

James

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The hotel is starting to look dated, we love the location but it needs some major TLC, our room kitchen did not have enough glasses and plates for two people
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Brian

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Lexis

Le gustó: Servicio y personal
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

CHRISTIAN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice!
Clean. Convenient location. Good breakfast. Next to a good rest/bar. Would stay here again.
Se hospedó 1 noche en julio de 2023
Respuesta de Lori, el 20 jul. 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Lori, el 20 jul. 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

2/10 Terrible

Rudolph

No le gustó: Limpieza
Property did not have an extra blanket or extra pillow did not have a place for us to throw trash out. Staff did not want to accommodate just said no we don’t have it and walked away.
Se hospedó 1 noche en junio de 2023
Respuesta de Lori, el 20 jul. 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

8/10 Bueno

SANDRA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
the room was large and clean. the beds were comfortable
Se hospedó 3 noches en junio de 2023
Respuesta de Lori, el 20 jul. 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

6/10 Aceptable

Diane

Se hospedó 3 noches en junio de 2023
Respuesta de Lori, el 20 jul. 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

6/10 Aceptable

Steven

Se hospedó 4 noches en junio de 2023
Respuesta de Lori, el 20 jul. 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

2/10 Terrible

Suzanne

Viaje familiar
No le gustó: Servicio y personal y comodidad de las habitaciones
Thieves!
They said they could not find my reservation and they were full so they could not accommodate me. BUT! They still charged me over $350 for the room. How did they even have my credit card to do that if they didn't have my reservation? When I tried to get reimbursed... runaround. I'm still waiting for my money.
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Maiah

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza
No le gustó: Servicio y personal
Upon first check in, the staff was friendly enough but we noticed the lock on our room door was broken. We were only staying for a night so decided that was alright I guess. Around 3 am, the fire alarm started beeping as if it had a low battery. We woke up and looked, and it seemed like the alarm system was built into the building (or we just couldn’t find it). No staff to be found around the hotel. Tried calling the front desk and no one answered. We packed up and left after an hour of hoping it would go away when it never did. Would NOT recommend.
Respuesta de Lori, el 20 jul. 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

8/10 Bueno

April

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Lori, el 20 jul. 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

10/10 Excelente

Amy

Se hospedó 1 noche en junio de 2023

8/10 Bueno

Derek

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A fine place to stay
Hotel was fine for an overnight stay. A fair amount of noise from the interstate. Room had a bit of a musty or smoky smell to it. Room was otherwise clean with nice amenities. Lobby was pleasant with a good breakfast setup.
Se hospedó 1 noche en junio de 2023
Respuesta de Lori, el 20 jul. 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

4/10 Malo

Christopher

Viaje de negocios
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza
Disappointing. Cutting way back on cleaning
The rooms are nice and well enough maintained (a few minor things like a ripped shower curtain), but they seem to have cut way back on routine cleaning. Room was clean on arrival and I put the "no service needed" sign up for first couple days, but when no one came on days 3 and 4 I asked and was told they only clean every 7 days. (Every 3 or 4 days could be OK, but this is too long.) No one came on day 7 either and so I had to ask and someone finally came on day 8. Plus, no one vacuumed the hallways the entire 2 weeks I was there...I took to noticing the same dirt and debris each time I came and left my room. They seem to also be cutting costs on the breakfast. It was sparse. For instance, they had a big, 3-shelf, glass case across which they arranged 5 - 7 muffins each day. They didn't often restock them. Also I was dismayed by the level of waste; they use disposable Styrofoam plates and plastic utensils each meal. Not unique to this hotel, but I don't know why American hotels can't use real plates, glasses, and tableware and wash them. Highway noise is audible on one side. Choose an odd numbered room. Would not choose Staybridge for my next trip.
Se hospedó 10 noches en mayo de 2023
Respuesta de Lori, el 20 jul. 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

8/10 Bueno

Angela

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Great dog-friendly hotel
Hotel is in great location. Breakfast is pretty standard hotel breakfast with hot food options. Great walking trails/paths around the property so worked great for traveling with our dog. Our room was a touch out-dated, but was very clean. I also experienced great service throughout our stay. I would go back.
Se hospedó 2 noches en mayo de 2023
Respuesta de Lori, el 20 jul. 2023
Thank you for taking the time to leave our hotel a great review. We are so happy you enjoyed your stay and hope to have you back again, safe travels!

10/10 Excelente

Scott

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en mayo de 2023

10/10 Excelente

ERICA

Se hospedó 3 noches en abril de 2023

10/10 Excelente

Lori

Se hospedó 6 noches en marzo de 2023

6/10 Aceptable

Barbara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bathroom and our room needed updating. The sink faucet was broken and the bathtub needed a good overhaul as it appeared to be stained and dirty.
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Blair

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place with a full breakfast. Everything was clean- so clean that I was comfortable with my baby crawling around our room.
Se hospedó 1 noche en abril de 2023

8/10 Bueno

RESHMA

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
Se hospedó 4 noches en abril de 2023

10/10 Excelente

Stephanie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful Hotel with comforts of home
Check in was super quick and easy! Hotel is pet friendly so we felt right a home.
Se hospedó 1 noche en abril de 2023
Respuesta de Alex L, el 11 abr. 2023
Thank you for your review!

10/10 Excelente

Jeremy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very Nice!
Very nice hotel. Definitely would stay there again.
Se hospedó 2 noches en abril de 2023
Respuesta de Alex L, el 11 abr. 2023
Thank you for your review, Jeremy!

2/10 Terrible

Mark

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unaccomodating staff. Poorly stocked breakfast was missing several items. Advertised breakfast was available until 10:30am. Was bare and not replenished at 9:45am. No one bothered to clean tables or floors during breakfast. Out of oatmeal, pastries, juice and biscuits. Was able to get eggs brought out after requested. Had to request hand towels and bath towels as just a few were in room for a 2 night stay.Had to wait as none were available.Paid double the rate as there was supposedly an event in town and rooms were scarce. Got half the value of their normal rate.Will not be back.
Se hospedó 2 noches en marzo de 2023

2/10 Terrible

Debbie

Viaje familiar
My family of 4 stayed for 3 nights. However, we only had 2 towels. We asked 4 different times throughout our stay to get more towels. Unfortunately, the hotel just kept telling us they were "out of towels". They told us more than once that they would take our room number and put us on a list of those who needed towels. Still... no towels. 4 people 4 days 3 nights ONLY 2 towels Our rooms did not receive a cleaning service throughout the entire stay. We would not recommend this property.
Se hospedó 3 noches en marzo de 2023

8/10 Bueno

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We booked a queen bed but when we checked in they only had full size beds available. The lady that checked us in said they only have 3 rooms with Queen size beds and becuase I booked through a third party there wasn't much we could do. I'll know to call the hotel directly next time. There wasn't a coffee pot in the room but they did bring one right away. One of the legs on the bed collpased because it was missing a screw but we were about to check out so it didn't interrupt our sleep. We told the front desk. The employees were all very nice and helpful so we don't fault the hotel itself for the wrong bed size. I just paid for a queen room and that is not what we got.
Se hospedó 1 noche en febrero de 2023