“The room was clean and staff were very friendly, even after a weekend of being flooded with concert goers. The pool and hot tub area was unique, relaxing and clean. And it was surprisingly affordable for the quality! Genuinely one of my favorite places I've stayed.”
“We arrived with a small kitten in tow. They were able to accommodate for a fee with a packed hotel and switched us to a 1 bedroom suite. The room was spacious and clean. We throughly enjoyed our brief stay.”
“When we arrived, the person at the front desk was having problems with the comouter checking in guests. We waited approximately an hour just to check in. Then, when we got in our room we saw that the bathtub finish was peeling off and the toilet handle was broken and the shower curtain was shredded and brown at the bottom. The sheets were dirty and the couch had a big nasty dirty spot on the seat area. The person at the front desk said that he would let his manager know but nothing was done……
“In the first room I had, rm 214, the phone and TV didn't work, and the bedding was unclean—specifically, the pillowcases had hair, food and dirt marks on them. Also the second room, rm 218 I had smelled of mildew and the sheets had a foul odor to them, i politely asked the front desk for a change of bedding that i had to try and configure myself. These issues presented themselves between check-in around 7 pm and persisted until 3 oclock in the morning. I barely slept and wasn't able to have……
“There was no problem with the facility - it was very good and we had a very pleasant stay. The problem was with Expedia. We had trouble checking in and when we called Expedia, the lady was not able to help us. I asked several times to speak with a supervisor but was told someone would call me back. If a supervisor did call back, no message was left. I also emailed a complaint to Expedia which was acknowledged with a statement that it would take up to 48 hours to receive a response, NOT helpful……