Lakeside Vacations from $950

Staying with Timberlake was a great experience. While not a large chain it has good staff, comfortable clean rooms, well maintained facilities property, and a good breakfast. We enjoyed our visit and our biscuts and gravy. Very restful night and relaxing morning!

Had not stayed at Peaks of Otter for several years. Our stay was enjoyable. Everyone was friendly, courteous, and extra communicative. Truly a pleasurable experience.

We've stayed here before and understand what condition the hotel is in. We stay here for overnight trips because the price is right. The beds are comfortable and the rooms are clean. This time, the shower in our room didn't work. We made do and informed the front desk attendant when we checked out. The attendant just said that she'd let maintenance know. We expected an apology of some sort and gratitude for letting them know. Just total lacking of basic customer service.

I rated as fair due to lack of real people on site. The staff that I interacted with remotely were very helpful and courteous. This hotel was very close to the Lynchburg Baseball Stadium, which is why I was staying in Lynchburg. The door to lobby was locked when I arrived so I followed instructions to pick up red phone and wait for someone to answer. I tried 3 times and each time got a recorded message that there was no one available at the extension. Finally a person's image popped up on the check in screen, which I could see from the door. I could hear that she was saying something. Then the door lock clicked and I could get inside to actually check in via video screen. The connection was poor and I had difficulty understanding the person. But, it all worked out. Just frustrating at night after 9:00 PM. Also, I requested an accommodation room and was assigned to one, but the only accommodation was one hand bar to use to step into the regular bath tub. No hand hand bar near the toilet. Recommend that more detail be given regarding after 9:00 check-in, and a description of accommodation in handicapped room. Also, I would like to know if anyone is onsite overnight. I've never stayed in a hotel where there was no real person on site to check me in, even after hours. The only options at the free breakfast was carbohydrates, but there was a good selection of breads and cereals.

great stay. Malcolm was awesome