Larkum Pond Tours

When we arrived the front desk had 2 people working with numerous check ins as there was a convention checking in as well as other guests. They were understaffed in many departments. The elevator rug needed replacement as it was dirty and worn. The side entrances were full of large spider webs and debris all the time it appeared no one every cleaned them. It was the disabled entrance. Our bathroom had a serious outdated issue. The hand rails in the tub were rusty and full of soap scum. The outside was in need of a refresh as well most of the iconic green shutters were broken/falling off. It just felt off from the beautiful iconic Equinox Inn of old when the owners took extreme pride in the quality of their quests experiences and comforts.

Brand new Hotel and Spa. Limited staff and also limited spa availability. The staff is very nice and attentive. They need more Spa staff or one needs to book the spa at the time you book your room. Fills up fast. There are no trash cans around the facility. The menu at the restaurant is very specific. Overall great rooms. Very elegant. Would book again.

Shower soap dish wasnt clean - Leftoever soap want cleaned