Ratings based on 288 Verified Reviews
2.8 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from NM
Posted Jul 3, 2017
Shower water was cold. Toilet leaked. Would not recommend this hotel.
by A verified traveler from california
Posted May 17, 2017
Location: Las Cruces, NM. Didn't intend to do anything. Just stopping for the night.
Said had a laundry, no laundry. Said had a pool, no pool. Three staying in room, linens for only two.
Bedbug bites. Filthy property.Posted May 14, 2017 on Hotels
Building was old and run down. Room smelled bad a/c worked but loud, seems like bed sheets haven't been changed. Carpet was dirty. My wife was beaten by bedbugs several spots in her body. I have photos to prove it. If this was last hotel on earth, better to sleep in your car. Don't spend your hard earned money on this property. I am going to report this bed bug isssue to city health official.
Disgusting!!!Posted Apr 19, 2017 on Hotels
I would never ever recommend this hotel to anyone! This hotel needs to have some inspectors come in! Rude, rude front desk Jennie and whomever the male person was there with her. They absolutely do not k ow how to run a business. Checked into my room at almost 4pm and went to our room, total disgust! The room was not even clean! To have to travel the 4 hours that we did to see a concert that weekend. Every hotel was sold out. Then when we went to notify her that the room was in a sham. We were told we'll u plan on going out!? Like really!? Yea but we just drove 4 hours and would like to shower, change, use the restroom, but there are no clean towels and you expect me to sit on a dirty toilet!!!?? I don't think so! To make a long story short we ended up being told to get out! They did not need our business! We were not the only ones! Complete disgust in this hotel! Corporate is being called!!!!
by A verified traveler
Terrible service !!!!!!!Posted Apr 13, 2017 on Hotels
Stay was absolutely horrible. We are a family of 4 and when we arrived to our room, only 2 large towels were available. Upon calling for more we were told no. There was no fire alarm in room and the cable/electrical outlets were not in place and hanging out of the wall. We were in town for a concert so everything was booked. The next day, we asked for service at 9am and when we arrived back to the hotel at 3pm, our room had not been serviced even though we let the owners know that morning. Cleanliness of the room was far below average. Seating chairs in room were ripped and stained grossly. The only thing I can say positive is the shower was nice. The front desk clerk, who I also think is the owner was completely rude and not accommodating at all. Her husband actually apologized for her actions and gave us half our nightly rate back for the second night of our stay. If the town was not completely booked, we would of never stayed a second night.
by A verified traveler from B. Houston
This place is landfill quality.Posted Apr 12, 2017 on Orbitz
Dirty, falling apart, staff arguing with customers, huge urns full of cigarette butts at doorways. There are too many to list. Avoid this place like the plague.
by A verified traveler from El Paso, TX
OK HotelPosted Apr 11, 2017
Pros: The pillows were comfy and the a/c worked.
Cons: Most everything could be improved. Cheap toilet paper and tissue, no mini fridge in room. Would have been nice to easily take a shower.
Location: Close to lots of restaurants, a Wal-Mart and other shops.
Grounds were not kept clean, lots of potholes. Room wasn't thoroughly cleaned and shower didn't work, although manager said it did, I just didn't yank the fixture hard enough. Very disappointing, wouldn't stay there again.
by A verified traveler
Rude receptionistsPosted Apr 11, 2017
Hotel was over booked. The receptionist was so rude. They didnt give me a room.
by A verified traveler
Disgusting HotelPosted Apr 10, 2017
It was the worst experience ever! The hotel staff was extremely rude. The room smelled awful And was so disgustingly dirty we did not stay. We did an about face and could not get out if there fast enough! I will never stay there and I would not recommend this hotel to anyone.
by Marilyn Joyce B
Posted Apr 9, 2017 on Hotels
The room had bugs on the floor, stains on pillow case covers. The room did not smell or appear clean. The lady we checked in with was not friendly and appeared confused with the reservation I made on Hotel.com. She asked me if I reserved for two people with 1queen bed. Completely incorrect, we were family of 3 and I reserved for 2 queen beds. I provided the printed reservation online as PROOF. We were not pleased with this very unclean, unfriendly, unprofessional hotel!!