Ratings based on 1,521 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia 亿客行 Verified Reviews
by A verified traveler
Posted Jun 20, 2024 on Expedia
Muy buen lugar para una estadía comoda
Comment from Hotel Management
Jun 20, 2024 by Assistant Hotel Manager , Hotel Management
Muchas Gracias! Nos vemos pronto!
by A verified traveler
Posted Jun 19, 2024 on Expedia
smelled like smoke and no pool
Comment from Hotel Management
Jun 20, 2024 by Assistant Hotel Manager , Hotel Management
Hello, Maybe there has been some miscommunication as our pool is open and available. Thank you for your review as we appreciate all feedback!
by A verified traveler
Posted Jun 18, 2024 on Expedia
Rooms could use a renovation walls was peeling fingerprints from previous person all in hotel room but other than that it was nice. Staff was amazing.
Comment from Hotel Management
Jun 18, 2024 by Danielle Kahaunaele Hotel Manager, Hotel Management
Thank you for taking the time to give us your feedback. We do apologize for any issues you had with your room. We truly appreciate you. We hope to see you again.
by A verified traveler
Posted Jun 18, 2024 on Expedia
Comment from Hotel Management
Jun 19, 2024 by Danielle Kahaunaele Hotel Manager, Hotel Management
Thank you for taking the time to give us this great rating. We truly appreciate you and happy to see you had a great stay. We cant wait to see you again.
by A verified traveler
Posted Jun 17, 2024 on Expedia
The property is old and dark the room smells
Comment from Hotel Management
Jun 17, 2024 by Assistant Hotel Manager , Hotel Management
We are sorry to hear your experience was not beyond the best! We will look into your reservation to make sure any future reservations are up to standards that are in place! We appreciate your feedback and hope you give us another chance.
by A verified traveler
Posted Jun 17, 2024 on Expedia
Service Room was perfect.
The pool was very cold
Comment from Hotel Management
Jun 17, 2024 by Assistant Hotel Manager , Hotel Management
Thank you for your review! We appreciate your review and hope to see you again soon!
by A verified traveler
Posted Jun 17, 2024 on Expedia
Choice of restaurants
Comment from Hotel Management
Jun 17, 2024 by Assistant Hotel Manager , Hotel Management
Thank you for your review, we appreciate your business and honest review! We hope to see you again soon.
by A verified traveler
Posted Jun 17, 2024 on Expedia
The hotel was ok we asked for room service and they didn’t come to clean the room. waitresses an red bearded bartender in the casino gave poor customer service, unprofessional, an seemed to hate their job..service for drinks was horrible. One waitress told me “what do you need” ?? In a very rude manner
Comment from Hotel Management
Jun 17, 2024 by Assistant Hotel Manager , Hotel Management
Thank you for your review, we will pass this on to our food and beverage dep[artment as we love to improve! Thank you for your review once again as it makes us better!
by A verified traveler
Posted Jun 16, 2024 on Expedia
No comments everything good
Comment from Hotel Management
Jun 17, 2024 by Assistant Hotel Manager , Hotel Management
Thank you for your review, we are so grateful for your review and hope to see you again.
by A verified traveler
Posted Jun 15, 2024 on Expedia
The cleanliness of the building overall was great. Also the pool being open till 10pm was excellent. The only thing was the shower head in the restroom was clogged and didn't spray enough.
Comment from Hotel Management
Jun 15, 2024 by Assistant Hotel Manager , Hotel Management
Thank you for your review, we appreciate you and hope to see you back soon!
