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Opiniones de The Cedars Hotel & Restaurant

3.5 out of 5
The Cedars Hotel & Restaurant
Cedar Road, Leicestershire, Loughborough, England

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 29 de 138 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 54 de 138 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 28 de 138 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 20 de 138 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 138 opiniones" "

7.4/10

Limpieza

8.0/10

Servicio y personal

7.8/10

Servicios

6.4/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Neil

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful independent hotel
Wonderful little independent hotel handy for our trip to Leicester. Booked two rooms - both comfortable and fine. Room 7 however had a large extractor fan right outside the window and was a little noisy. Only fault in an otherwise excellent stay with a fantastic optional breakfast. Particularly polite and helpful staff.
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Chrstopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022

8/10 Bueno

William

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en julio de 2022

8/10 Bueno

Angela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice staff and lovely food in restaurant
Staff are lovely and friendly. Food is very nice, good selection of drinks. You can sit in the large garden watching the steam and deisel trains go by. Room is a good size and had all the facilities you need, comfy bed. This is a budget room and you get what you pay for
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Catherine

Se hospedó 1 noche en julio de 2022

10/10 Excelente

A

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022

2/10 Terrible

Trevor

Viaje en grupo
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Appalling Hotel Check Review Sites
20 minutes for 4 people to check into 4 rooms. Run-down and shabby room with sticky carpet. Radiator that couldn't be turned off so extremely warm and uncomfortable at night. Shower in room that didn't work properly. No soap or shower gel provided. Sharp remnants of a cable pin sticking out of wall next to bed which I caught my arm on. 4 breakfasts that were pre-ordered but completely wrong when the food arrived. Blase and disinterested staff who accepted no responsibility for any of the problems and never offered an apology. Overall a dreadful experience.
Se hospedó 1 noche en junio de 2022

6/10 Aceptable

Sheila

Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Mark

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Nice hotel
Excellent staff service and food
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Karen

Se hospedó 1 noche en mayo de 2022

2/10 Terrible

David

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
The Cedars Hotel, Loughborough
From the outside the hotel is disappointing and the room was even worse. Check-in was pretty disastrous - really onerous terms & conditions. There was a pillow missing to start with on entering the room. The fabric of the room was tired and the bathroom was out of the seventies with a shower that was a trickle at best - dangerous to use due to a lack of a bath mat. The room was so hot a portable fan had been put in place but no one could have slept with it on. The bed's mattress needed changing as it had a gradient. TV could not be used as it was so small and could not be viewed from the bed and the chairs provided were hard as nails. Did not have breakfast as you had to fill out a form just like in hospital. The room looked out onto the kitchens so I'm glad I gave it a miss. I will certainly never stay there ever again. Completely overpriced and bad value - worst Hotels.com Hotel I have ever booked. Needs a visit by the Hotel Inspector!
Se hospedó 2 noches en mayo de 2022

8/10 Bueno

Shellon

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Waiting response from Hotel.com and Experia.
The stay was as expected. The staff were brilliant but the rooms were on the small side and felt very cramped. The service was marred by covid (bar not open late into the evening and shortage of some staff), but they seemed to be making the best they could. We are extremely disappointed to arrive home and find a further invoice from Experia, which the hotel and your own online assistant cannot find any reason for. I am still waiting for confirmation this invoice does not need paying, and the reason it was sent. This was promised by Darelle, your online assistant.
Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Ian

Se hospedó 1 noche en mayo de 2022

8/10 Bueno

M Patricia

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
A very enjoyable stay at the Cedars
Food at dinner was fairly simple but well presented and quality was excellent. Breakfast was very nice as well. Service was pretty quick. Location is perfect for trainspotters from the Steam Garden and is a short walk from the station. The B & B backs on to the Great Central Railway tracks. We needed a bit more warmth one night and a duvet was offered immediately with a smile at the ungodly hour of 11.45 p.m.
Se hospedó 2 noches en abril de 2022

10/10 Excelente

Barry

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recommend
Had the one night, staff really friendly and polite, good service, had dinner and breakfast both meals were lovely, beds were really comfy, room we had was perfect for us to see the trains on the GCR, will definatley book again next time we stay down there.
Se hospedó 1 noche en abril de 2022

4/10 Malo

tim

Viaje de negocios
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022

10/10 Excelente

Tim

Se hospedó 1 noche en abril de 2022

4/10 Malo

Gary

Viaje de negocios
No le gustó: Condiciones de la propiedad
Cedars Hotel
first impression when entering the hotel was wow as it looked just like the Hotel.com pictures, however I was then informed that there was no food available as the kitchen was closed which meant going out again. On reaching the room it didnt look anything like the pictures shown on Hotel.com. The TV was smaller than some computer monitors these days the décor was tired with rust patches that fell off the bathroom radiator. Shower curtains looked as if they had not been washed / changed in a while as they were grey. The shower ran off the bathroom taps and had no thermostat. The room was warm but appeared to get very hot during the night, it was also very noisy with lots of creaking noise from the room above from people moving around. On a positive note the Bed was comfortable and an effort had been made to update the room with what appeared to be a Ikea Table and Chair. Free car parking was available on site but was rather full on some evening with the number of vans parked there. The Cedars would not be my first choice for a stay in Loughborough.
Se hospedó 5 noches en marzo de 2022

8/10 Bueno

CATHERINE

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2022
Respuesta de Leigh, el 27 mar. 2022
Thank you Catherine for the high score you gave us.

10/10 Excelente

STEVEN

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Staff were nice. Plenty of parking. Pleasant bar. Good value.
Se hospedó 2 noches en enero de 2022
Respuesta de Leigh, el 27 mar. 2022
Thank you Steven for your fabulous review .

2/10 Terrible

victoria

Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Salma

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful hotel felt like home
Se hospedó 1 noche en octubre de 2021

10/10 Excelente

Ian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Loughborough stay
Very nice meal at a good price
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Mark

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly staff and good service
Se hospedó 4 noches en octubre de 2021

6/10 Aceptable

Lisa

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dated, needs modernisation
The room we stayed in was very dated and i didnt expect that from the photos shown online. The carpet and walls were stained, a mud stained towel was found on top of the wardrobe and we don't know how long it had been there unseen. A lot of updating is required. But the staff were very lovely and the food was good, the garden is a lovely place to sit and have a drink seeing the steam trains go by.
Carpet stains
Wall stains
Dirty towel found
View from room
Se hospedó 2 noches en agosto de 2021

6/10 Aceptable

Madoda

Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Ceri

Le gustó: Servicio y personal y comodidad de las habitaciones
Reasonable budget choice
The hotel was a mixture of tired and newly refurbished. Our room was comfortable especially the bed, but there were a few issues with the bathroom door being difficult to close and the light above the basin not working. However, overall it was a pleasant hotel and the staff were lovely - really helpful and friendly. They were very stretched however, as the hotel was extremely busy. I suspect that was the reason for most of the hiccups we had. They were quick to respond to any issues though. We thought this was a reasonable hotel for the price and in a nice, quiet location. It just needs a little TLC and a few more staff to be a very good one.
Se hospedó 2 noches en agosto de 2021

4/10 Malo

Pam

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
In Need if some TLC
The hotel is generally in need of a complete refurbishment. The stair carpet leading to the rooms is filthy and either needs replacing or a damned good clean.
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

Heather

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza
Desk and window sill coated with a layer of dust (photos available). Dripping shower. Debris on floor (toe nails, etc). On the other hand, all staff very friendly and helpful and food in restaurant delicious.
Se hospedó 2 noches en junio de 2021

8/10 Bueno

Stephen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en marzo de 2021

8/10 Bueno

Alister

Viaje de negocios
Le gustó: Servicio y personal y comodidad de las habitaciones
Nice Experience Overall, with Minor Downsides
Exceptional service in the current times, staff were welcoming and friendly. Enjoyed an excellent burger with chips in the bar, (un) socially distanced of course, very reasonably priced, a welcome change of what's on offer at the moment. Only observation is that the rooms could do with a bit of attention, they are looking a bit tired in places, only one of the three uplighters in my room were working, the loo cistern would not fill up which I quickly fixed but will ultimately need looking at and the hand soap dispenser was empty which reception gave me a packet to fit myself, so no big issue but ideally should have been checked. I also had to release a few field spiders which given the semi rural location is not surprising, but a quick check and clean before arrival would have been useful and set a better impression. Only other minor issue is that there were no plug sockets near the bedside, which is a must have to charge devices in the 21st century. Despite the downsides I would have no hesitation in staying again.
Se hospedó 1 noche en junio de 2020

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2020

4/10 Malo

Cliente verificado

Viaje de negocios
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
The other guests at the hotel were horrid. I was working away from home in the NHS. The other guests would be up till late, loud, swearing alot, banging doors till late for cigarettes, lighters and what soundes like drugs. Could hear everything through the paper thin walls. Horrible smells coming from other rooms. Hotel staff were nice and my room was clean, that was the only positive.
Se hospedó 3 noches en abril de 2020

6/10 Aceptable

James

Viaje de negocios
No le gustó: Condiciones de la propiedad
Very dated and worn ,
Se hospedó 1 noche en febrero de 2020

10/10 Excelente

Ian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay in Loughborough
Nice place, good welcome, good mixed grill. Very good value
Se hospedó 1 noche en febrero de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2019

6/10 Aceptable

Edward

Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 1 noche en octubre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
A one nighter stop over
Quiet location, near the village centre, friendly staff, nice breakfast. However, the rooms were a bit dated, and the bed was a little uncomfortable.
Se hospedó 1 noche en octubre de 2019

8/10 Bueno

Steve

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
good food and drink
always friendly, good food and real ale
Se hospedó 1 noche en julio de 2019

6/10 Aceptable

Cliente verificado

Viaje familiar
Smells damp, is damp, mould around bathroom, windows don't lock and one didn't even fit into it's frame when attempting to close, room cold on arrival but turned radiators on thereafter, noisy reception staff affecting stay in lounge, noisy corridor floorboards in narrow corridors affecting sleep as people passed room. Food good. Katie, serving food, was sweet.
Se hospedó 2 noches en octubre de 2019

8/10 Bueno

Shaun

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 2 noches en septiembre de 2019

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Loud banging late at night. Place could do with a refurb. Woke up in the morning covered in bites?
Se hospedó 1 noche en septiembre de 2019

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Lots of black mould on the shower walls and some on wallpaper by desk in main room. Scuffed and dirty walls, paint chipped off of doors and insides of wardrobes scratched and scruffy. Rip on sofa. Random pipe sticking out of skirting board in left hand corner. No keys to lock the windows. Stayed in room 6.
Se hospedó 1 noche en agosto de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Room looked tired and the carpet dirty. Official pictures were very deceiving
Se hospedó 2 noches en agosto de 2019

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2019

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal y condiciones de la propiedad
Disappointing
Very basic and all windows in room sealed units blown unable to see through clearly. Disappointing.
Se hospedó 1 noche en julio de 2019

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location, room , reception, every thing .nothing else to say.
Se hospedó 1 noche en julio de 2019