Suite presidencial, 1 cama King size, para no fumadores | Camas con pillow-top, caja de seguridad en la habitación y escritorio
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Opiniones de Hawthorn Suites by Wyndham Lubbock

3 out of 5
Hawthorn Suites by Wyndham Lubbock
4435 Marsha Sharp Fwy, Lubbock, TX

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 476 de 1009 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 223 de 1009 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 131 de 1009 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 83 de 1009 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 96 de 1009 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

7.8/10

Servicios

7.8/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Efren

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El personal de recepción pésimo servicio
Se hospedó 1 noche en abril de 2023
Respuesta de General Manager , el 28 abr. 2023
I'm sorry to see that we did not meet your expectations. We appreciate your feedback and I hope we can do better for you in the future.

10/10 Excelente

Francisco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de management, el 18 feb. 2023
Thank you for staying with us, we hope you got to enjoy all the amenities we have to offer here at Hawthorn Suites By Wyndham. Thank you again for leaving us a 10 rating!

10/10 Excelente

Ana

Se hospedó 1 noche en diciembre de 2022
Respuesta de management, el 23 dic. 2022
Thank you Ana for leaving us a review we work hard as a team so our guest are satisfied with their stay. Thank you again for staying with us, and leaving a 10 out 10 rating!

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Maravilloso hotel
Excelente servicio, muy comfortable y hermosa la habitación!!!
Se hospedó 1 noche en julio de 2022
Respuesta de Misty R, el 28 jul. 2022
Gracias por el 10/10. Nos alegramos de que haya disfrutado de su estancia y esperamos volver a verle pronto.

8/10 Bueno

Lorena

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2022
Respuesta de management, el 22 jun. 2022
Thank you for 8/10!

10/10 Excelente

Alexis

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Muy cerca de los hospitales..
Se hospedó 1 noche en octubre de 2021
Respuesta de Ian Front Desk Manager, el 29 oct. 2021
Thank you for the 5/5, we were happy to see it met your convenience needs!

10/10 Excelente

Vicente

Se hospedó 1 noche en octubre de 2021
Respuesta de Ian Front Desk Manager, el 21 oct. 2021
Thank you for the 10/10! We look forward to serve you in the future.

8/10 Bueno

Maria C

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en junio de 2021
Respuesta de management, el 24 jun. 2021
Thank you for 8/10!

10/10 Excelente

Vicente

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy recomendable
Nos gustó mucho la estancia, muy agradable, el desayuno estuvo bien, el área de la alberca y el bar muy padre
Se hospedó 1 noche en junio de 2021
Respuesta de management, el 24 jun. 2021
Thank you for 10/10! I'm happy to see you enjoyed the amenities and appreciate your kind words!

8/10 Bueno

EDGAR

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A pesar de lo amplio del cuarto, no hubo un solo cubierto en la cocina, ni trastes ni jabón para lavarlos
Se hospedó 1 noche en junio de 2021
Respuesta de management, el 6 jun. 2021
I'm sorry to hear about the issues with the cutlery. We have pots and pans upon request, however we will look into getting silverware and dishes available as well, so that guests can get the most out of their stay. Thank you for 8/10! I hope you will visit us again in the future.

8/10 Bueno

Karla

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2021
Respuesta de management, el 26 may. 2021
Thank you for 8/10!

10/10 Excelente

Sugey

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2021
Respuesta de management, el 4 feb. 2021
Thank you for 10/10!

10/10 Excelente

Alondra

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2020
Respuesta de desiree, el 5 ene. 2021
thanks for your stay with us. Hope to see your face again!

10/10 Excelente

Sugey

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2020
Respuesta de management, el 7 sept. 2020
Thanks for your review !!

6/10 Aceptable

Laura, Pecos

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
Front desk was rude upon check in. Expedia agent went extra mile and spoke to property and fixed our problem. Good handicapped room. Issue was with cleaning. Used soaps were set out who wants used soap?Both in bathroom and in kitchen area sink. Room otherwise comfortable and alright. Quiet stay and good location for our necessity.
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Juan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking is a little weird but other than that it was a great stay.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Linda

Comfy
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

me

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff here are so personable and they made sure everything was up to par for us. Breakfast was EXCELLENT and the place was super clean. The pool was very nice. The bar staff were super good at their job. We will be back.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager , el 1 may. 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

6/10 Aceptable

Matthew

Viaje en grupo
No le gustó: Limpieza
Good for 1 day nights extended nights would not recommend.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager , el 29 abr. 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us another chance to do better for you in the future.

10/10 Excelente

marcela

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Conveniently located to Texas Tech, and it has been about five years now that we’ve been staying here and we’ve not had any issues. Staff is always great clean.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager , el 29 abr. 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

4/10 Malo

Zasulee

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Erin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This hotel was good! Breakfast was good! My only complaint is that the hot tub was not hot, more like lukewarm.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager , el 29 abr. 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

10/10 Excelente

Krysta

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like they can get to u quick
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager , el 18 abr. 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

10/10 Excelente

Cindy

Se hospedó 3 noches en abril de 2024
Respuesta de General Manager , el 18 abr. 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

4/10 Malo

Joan

No le gustó: Condiciones de la propiedad
This was probably a really nice hotel 30 years ago. It is now outdated and not well maintained.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager , el 18 abr. 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us another chance to do better for you in the future.

10/10 Excelente

heba

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel , great staff .
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager , el 18 abr. 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

10/10 Excelente

Melissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very friendly and clean
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager , el 18 abr. 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

10/10 Excelente

Gregory

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had an issue with our room and Brooke went above and beyond to make sure we were completely satisfied. Caring employees like her will have us going back again. And many thanks to Jessica for her help as well.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager , el 18 abr. 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

4/10 Malo

Lupe

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Our restroom smelled of sewer. And staff in the evening was not friendly, only the staff when we checked out was friendly.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager , el 18 abr. 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us another chance to do better for you in the future.

10/10 Excelente

Shawanda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager , el 27 mar. 2024
Thank you for being our guest. We appreciate your feedback and hope to see you again soon.

10/10 Excelente

Elyssa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager , el 27 mar. 2024
Thank you for being our guest. We appreciate your feedback and hope to see you again soon.

10/10 Excelente

Kendra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking is kind of limited but the hotel itself is really nice. I didn’t have any issues.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager , el 27 mar. 2024
Thank you for being our guest. We appreciate your feedback and hope to see you again soon.

10/10 Excelente

Cheryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023
Respuesta de General Manager , el 27 mar. 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

10/10 Excelente

Marcella

Le gustó: Limpieza, servicios, condiciones de la propiedad
Good Customer Service..
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager , el 16 mar. 2024
Thank you for your feedback. We are so pleased that we were able to exceed your expectations. We hope to see you again soon.

10/10 Excelente

Kristen

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly. place was clean we enjoyed our 2 nights there when exploring Lubbock for places to move. the only thing was there was tooo many kids at the pool, so it wasn't all that pleasant that evening, I can understand during the day, but an evening it would be nice and quiet of there's a time for just adult only to relax and kick back. we would go back to that place or recommend anyone. :)
Se hospedó 2 noches en febrero de 2024
Respuesta de ., el 10 mar. 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

2/10 Terrible

Armando

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Found a pair of underwear in our room before we got there
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager , el 1 mar. 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us another chance to do better for you in the future.

4/10 Malo

juan

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was not ready check in. Waited over an hour for room to be ready. Room was dirty and a couple of roaches. Went to check out, no one was working the front desk. Waited for 30 min and finally just left the room key on the front desk. First and last time I will stay here. Bottom line, do better.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager , el 1 mar. 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us another chance to do better for you in the future.

10/10 Excelente

Bernie

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
!
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager , el 1 mar. 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed your stay. We hope to see you again soon.

10/10 Excelente

Keshauna

Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager , el 27 mar. 2024
Thank you for being our guest. We appreciate your feedback and hope to see you again soon.

10/10 Excelente

Jyothi

Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager , el 27 mar. 2024
Thank you for being our guest. We appreciate your feedback and hope to see you again soon.

6/10 Aceptable

Amya

Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager , el 27 mar. 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us another chance to do better for you in the future.

10/10 Excelente

Daniel

Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager , el 27 mar. 2024
Thank you for being our guest. We appreciate your feedback and hope to see you again soon.

10/10 Excelente

Kara

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the pool and hot tube area. Also the staff was amazing. Super friendly and knowledgeable
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager , el 21 feb. 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

8/10 Bueno

Sarah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager , el 19 feb. 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

6/10 Aceptable

Franklyn

Viaje de negocios, Viaje familiar con niños
No le gustó: Limpieza
Dont be fooled by the pictures. Wasnt horrible but definitely not like the pictures. Needs more cleanliness.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager , el 19 feb. 2024
Thank you for your feedback. I'm sorry that we were not able to meet your expectations. We are always working to improve our guest experience and your feedback helps us to do that. Please know that your concerns are being addressed and we hope to better serve you in the future.

10/10 Excelente

Janie.

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager , el 19 feb. 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
OVERBOOKED AND BRIGH BILLBOARD FACING WINDOW
BOOKED ON HOTELS.COM AND WEHEN WE ARRIVED THEY STATED THAT THE HOTEL WAS OVERBOOKED AND DIDNT HAVE OUR ROOM WITH TWO BEDS AVAIABLE. WE SETTLED FOR A ONE BED ROOM THAT HAD A WINDOW FACING A HUGE BRIGHT BILLBOARD AND THE SHDES DID NOT CLOSE. HOTEL WAS GRIMEY AND DIRTY. YUK, IT WAS CHEAP AND I GUESS YOU GET WHAT YOU PAY FOR
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager , el 8 feb. 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.

2/10 Terrible

Colt

Hot tub was not working. Pools was freezing. And the mattress on each bed was so sunk in you would roll to the middle.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager , el 8 feb. 2024
Thank you for staying here with us. We apologize for not meeting your expectations. We are always working to try to improve and we hope you will give us a second chance to do better for you in the future.

10/10 Excelente

Velda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice hotel. Large room. Friendly staff. Good price. Great location near medical.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager , el 8 feb. 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.

10/10 Excelente

Tad

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager , el 8 feb. 2024
Thank you for choosing Hawthorn Suites by Wyndham Lubbock. We are so pleased you enjoyed you stay. We hope to see you again soon.