Luz-Saint-Sauveur Vacations from $274

Well, the agent at the front desk was wonderful. I didn't have any soap in my bathroom. I got in the shower and had to get out, get dressed and go ask for some. He brought it right away. Then, I didn't have a hair dryer, so I went back to the office and he brought one to me! It wasn't anything catastrophic, but kind of a pain....Otherwise, the rooms were clean and everything was fine.

This hotel is very tired. It is no longer a 4star hotel despite what hotels.com indicates. The rooms are old (although clean) and the amenities are non existant. The staff were very pleasant.

We had a one night stay on a Saturday, expecting it to be an easy overnight stay. But on arrival we were advised the restaurant is closed on the weekends, so given it’s location in an industrial area finding dinner options close by was a problem. Also no fridge in the room, and their ice machine was broken although they did have cold water in the bar. Pool was nice, and the room good. Thankfully the air conditioning was working as it was 35deg. The property is rated 4 stars but it didn’t feel like it.

The staffs were not present most of time in the reception so that we had to wait. The room was not cleaned every day basis through our my week long stay. I even ran out toilet tissue but they forgot to refill. Only part that I liked was the breakfast. The croissant was so good at least they bake in the morning fresh